Troubleshooting

PROBLEM

SOLUTION

 

Fan speed

• Check if you have selected Auto/Dry/Fast/

mode. In

adjustment is not

these mode, fan speed is set to Auto and you cannot adjust the fan

working.

speed.

 

 

 

 

Remote controller is

• Check if your batteries are depleted.

 

not working.

• Make sure nothing is blocking your remote controller sensor.

Check that there are strong lighting apparatus near the air conditioner. Strong light which comes from fluorescent bulbs or neon signs may interrupt the electric waves.

Timer function does

• Check if you press the SET button on the remote controller after

not set.

you have set the time.

 

 

 

 

The indicator

• Press the Power

 

button or disconnect the power plug/switch

 

 

is blinking

off the auxiliary power switch.

continuously.

If the indicator is still blinking, contact the service center.

 

 

 

 

Odors permeate in

• Check if the appliance is running in a smoky area. Ventilate the

the room during

room or operate the air conditioner in Fan mode for 1~2 hours.

operation.

(We do not use smelly components in the air conditioner.)

 

• Check the Drains have been cleared Regular Maintenance.

 

 

 

 

Error is indicated.

• When an indoor unit indicator blinks, contact the nearest service

 

center. Please ensure the error code is passed onto the service

 

center when booking the service call.

Noise is generated.

• Depending on the status of the air conditioner usage, noise can be

 

heard when refrigerant flow movement changes. It is normal.

Smoke is generated

• If may not be a fire but it can be a steam generated by the defrost

from the outdoor

operation from outdoor heat exchanger during Heat mode in

unit.

winter (ARJQ).

 

 

 

 

Water is dropping

• Water may be generated because of the temperature difference. It

from the outdoor

is normal.

 

 

unit piping

 

 

 

connection.

 

 

 

English-30

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Samsung AR18JQFNBWKNMG, AR12JQFNBWK/MG Odors permeate, Error is indicated, Water is dropping, English-30, Press the Power