Troubleshooting guide (continued)
Play
Play fails to start even when [1]
(21)is pressed.
Play starts but then stops immediately.
“NO READ”, “UN SUPPORT”, “NO DISC” or “NO PLAY” appears on the unit’s display.
No response when buttons pressed.
A title or chapter doesn’t play when it is selected.
Picture distorted during search.
Alternative soundtrack and subtitles cannot be selected.
Soundtrack/subtitle language not the one selected with the SETUP menus.
No subtitles.
Angle cannot be changed.
You have forgotten your ratings password.
≥Insert the disc correctly with the label facing up. (page 20)
≥This unit cannot play discs other than
≥The disc is dirty. Clean it. (page 68)
≥The disc may be badly scratched. (page 68) ≥You inserted a blank
≥If “ 
” appears on the television,
the operation is prohibited by the unit or disc.
≥If the unit is not operating at all, press [ 
, TIMER] (12) to switch the unit to standby, then press
[ 
, TIMER] (12) again to turn the unit on. The unit may not be operating correctly due to lightning, static electricity, or some other external factor.
≥The Child Lock function is activated. (page 54)
≥Some titles and chapters on
≥Some distortion is normal.
≥The languages are not recorded on the disc.
≥You may have to use the disc’s menus to select languages.
≥The language is not recorded on the disc. (page 59)
≥Subtitles are not recorded on the disc. ≥Turn the subtitles on. (page 51)
≥This function depends on software availability. Angles can only be changed during scenes where different angles are recorded (“
” appears on the display).
≥Return the unit's settings to the initial state (factory setting).
With the tray open, keep pressing [:/6] and [5/9] (45) on the main unit simultaneously for 5 or more seconds.
Remote control
The remote control doesn’t work.
Cannot operate the television.
≥The unit is on standby to make a timer recording (“
” on the unit’s display is on). (page 32) ≥[DVD, TV] (15) is not switched to “DVD”.
Switch to “DVD” when operating this unit. (page 8)
≥The batteries are depleted. Replace them with new ones. (page 8)
≥Point the remote control at the remote control sensor on the main unit. (page 8) ≥Remove obstacles from between the remote control and main unit.
≥The Child Lock function is activated. (page 54)
≥The remote control code is wrong.
Change to the correct code. Some televisions cannot be operated even if you change the code. (page 9)
≥[DVD, TV] (15) is not switched to “TV”.
Switch to “TV” when operating the television. (page 9)
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