Samsung DVD-V642K, DVD-V645K Troubleshooting Guide DVD, Before requesting service troubleshooting

Troubleshooting Guide (DVD)

Before requesting service (troubleshooting)

	Problem	Action	Page
		◆ Ensure that the disc is installed with the label side facing up.
Disc does not play.		◆ Check the region number of the DVD.	P4
		◆ This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, a
		VIDEO-CD or a CD.
		◆ 5.1 channel sound is reproduced only when the following conditions are
		met. :
5.1 channel sound is not		1) The DVD-VCR player is connected with the proper amplifier	P19-20
		2) The disc is recorded with 5.1 channel sound.
being reproduced.
		◆ Check whether the disc being played has the “Dolby 5.1 ch” mark on
		the outside.
		◆ Check if your audio system is connected and working properly.
		◆ The features or action cannot be completed at this time because:
The	icon appears on	1. The DVD’s software restricts it.
		2. The DVD’s software doesn’t support the feature (e.g., angles).	P22-35
screen.
		3. The feature is not available at the moment.
		4. You’ve requested a title or chapter number or search time that is out of
		range.
Playback mode differs from		◆ Some of the functions selected in the Setup Menu may not work	P17-21
the Setup Menu selection.		properly if the disc is not encoded with the corresponding function.
The screen ratio cannot be		◆ The Screen Ratio is fixed on your DVDs.	P20
changed.
No audio.		◆ Make sure you have selected the correct Digital Output in the Audio	P19-20
		Options Menu.
Forgot password		◆ Press STANDBY/ON from a cold start with no disc in the unit. Press the

➛➛ and ❿❿ buttons simultaneously on the front panel for five seconds. Switch off and on the DVD-VCR by pressing STANDBY/ON button. The Parental Mode is now unlocked as indicated on the display. You can now set your rating level and change your password to a new number.

If you experience other problems.

◆Go to the contents and find the section of the instruction book that contains the explanations regarding the current problem, and follow the procedure once again.

◆If the problem still cannot be solved, please contact your nearest authorized service center.

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