Troubleshooting | Samsung LT32E390SX/XU instruction

Troubleshooting

Getting Support

134Support through Remote Management

135Finding the contact information for service

There Is a Problem with the Picture

136 Testing the picture

I Can't Hear the Sound Clearly

138 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

I Can't Connect to the Internet

Data Service

The Schedule Recording/Timeshift Function Isn't Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

145Before using the recording and schedule recording functions

146Before using the timeshift function

Read Before Using Voice Recognition, or Motion

Control

147Precautions for Voice Recognition and Motion Control

148Requirements for using Voice Recognition, or Motion Control

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Video, or Music Files

153Limitations on use of photo, video, and music files

154Supported external subtitles

154Supported internal subtitles

155Supported image formats and resolutions

155Supported music formats and codecs

156Supported video codecs

Restrictions

158Restrictions to PIP (Picture-in-Picture)

158Flexible CI

Read After Installing the TV

159 Picture sizes and input signals

159Installing an anti-theft lock

160Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported

Resolutions)

161 IBM

161MAC

162VESA DMT

Supported Resolutions for Video Signals

163 CEA-861

163 DVI

Read Before Using Bluetooth Devices

164 Restrictions on using Bluetooth

Licence

Glossary

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Samsung LT32E390SX/XU manual Troubleshooting

Contents

Manual Contents Smart Features TV Viewing System and Support Troubleshooting Setting up Smart Hub Using Smart HubConnecting to the Internet Using Smart Hub Setting up Voice Recognition Controlling the TV with Your VoiceMENU/123 Menu System Voice Recognition Controlling the TV with your voice Setting up Motion Control Controlling the TV with Your MotionMENU/123 Menu System Motion Control Controlling the TV using motions Using the Samsung Smart Control Operating the TV with the Pointer button Setting up the Samsung Smart Control Pairing the TV to the Samsung Smart Control Activating Sports Mode MENU/123 Menu System Sports ModeImproving the Viewing Experience of Sports Events Rearranging or deleting channels Editing ChannelsRunning the Edit Channel function MENU/123 Menu Broadcasting Edit Channel Connecting an Antenna Aerial Using LAN cables Connecting to the InternetEstablishing a wired Internet connection External Modem Establishing a wireless Internet connection Connecting to a wired Internet network automaticallyConnecting to a wireless internet network automatically Changing the name of the TV on a network Connecting to a wireless internet network with WPSChecking the internet connection status MENU/123 Menu Network Network Status Try Now Connecting to a Network via a Mobile Dongle Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try Now Troubleshooting wireless Internet connectivity issues Wireless network connection failedUnable to connect to a wireless router Connecting Video Devices Connecting with an Hdmi cable Connecting with a component cable Connecting with a composite A/V cable Connecting with an Hdmi ARC cable Audio Input and Output Connections Connecting with a digital audio optical cable Connecting with headphonesConnecting with an audio cable Connecting a Computer Connecting through the Hdmi port Connecting with an HDMI-to-DVI cable Connecting through your home network Connecting a Mobile Device Connecting with an MHL-to-HDMI Cable Connecting by automatically allowing the connection Using Screen MirroringConnecting via a mobile device MENU/123 Menu Network Screen Mirroring Try Now MENU/123 Menu Network Wi-Fi Direct Try Now Pairing a laptop to the TV Wireless PC Mirroring or Connecting a mobile device via Samsung Smart View Changing the input signal with external devices Options Connection Notes Connection notes for Hdmi Connection notes for audio devices Connection notes for computersConnection notes for mobile devices Connection notes for Wireless PC Mirroring or Kino TV About the Samsung Smart Control Extra Using the Samsung Smart Control Displaying and using the On-Screen Remote Displays related information about the current programme Pairing the TV to the Samsung Smart Control Setting up the universal remote control MENU/123 Menu System Universal remote setupSelect the Universal remote setup Using the Tools menu on the TV screen Connecting a Bluetooth keyboard Connecting a keyboardConnecting a USB keyboard Controlling the TV with a Keyboard Switch Input Language Using the keyboardChanging keyboard settings Keyboard Language Connecting a Bluetooth mouse Connecting a USB mouseUsing a mouse MENU/123 Menu System Device Manager Mouse Settings Try Now Using additional functions Connecting a Bluetooth GamepadEntering Text using the On-Screen Qwerty Keypad Changing mouse buttons and pointer speed Smart Hub MENU/123 Menu Smart Hub Open Smart Hub Try Now Removing or pinning an item in the Recent group Testing Smart Hub connectionsMENU/123 Menu Smart Hub Auto-Start Settings Smart Hub Launching Smart Hub automatically MENU/123 Menu Smart Hub Reset Smart Hub Try Now Using the Smart Hub tutorialResetting Smart Hub MENU/123 Menu Support Smart Hub Tutorial Creating a Samsung account Using Smart Hub with a Samsung AccountCreating a Samsung account using a Facebook account Creating a Samsung account Signing in to a Samsung account Linking your Samsung account to external service accountsLinking or disconnecting a service account Registering your Samsung account to the TV Changing and adding information to a Samsung account Deleting a Samsung account from the TVMENU/123 Menu Smart Hub Samsung Account Edit profile Managing Games with the pop-up Options menu Using the Games ServiceFeatured Games Viewing the Detailed Information screen Installing and running a game Managing downloaded or purchased games Rating a game Enabling automatic game updatesRemoving a game Registering a coupon Delete More Reinstall Using the Apps ServiceFeatured Apps Managing Downloaded Apps with the pop-up Options menu Installing an app quickly Installing an appEnabling automatic apps updates Launching an app Locking and unlocking apps Using other app features and functionsRemoving an app from the TV Updating apps Accessing the associated menu screen from an e-Manual topic Using the e-ManualUsing the buttons in the e-Manual Launching the e-Manual Using the web browser Browsing preferences Using the MY Content Service Read before playing media contentFeatured MY Content Try Now Playing multimedia content in a computer or mobile device Playing media content saved on a USB deviceFeatured MY Content Pause / Play Buttons and functions available while viewing photosSafely Removing a USB Device Previous / Next Buttons and functions available while viewing videos Rewind / Fast ForwardRepeat Rotate Speaker List Buttons and functions available while playing musicShuffle Picture Off Sort By Functions on the media content list screenListening to music in HD quality Delete News Using the NewsON ServiceFeatured NewsON Weather MENU/123 Voice Recognition Changing the voice recognition language Read before using voice recognitionLearning voice recognition basics MENU/123 Menu System Voice Recognition Try Now Using imperative voice recognition Using interactive voice recognition at a short distance MENU/123 Menu System Motion Control Try Now Controlling the TV using Motions Motion ControlTesting ambient illumination using the TV camera Face the TV camera, and follow the onscreen instructions Activating motion control Checking ambient noise and illuminationMENU/123 Menu System Motion Control Motion Control Try Now Learning motion control basics Following actions are availableMove your hand to move the pointer accordingly Showing and hiding the animated motion guide Adjusting pointer speedSelect a pointer and adjust its speed MENU/123 Menu System Motion Control Pointer Speed Try Now Changing the motion control screen layout Showing the motion control screens while viewing a broadcastPage MENU/123 Menu Broadcasting Guide Try Now Try Now EPG Using the guideViewing Digital Broadcast Information at a Glance Record Starts instant recording for the selected programme Checking current programme info Changing the broadcast signalChecking digital channel signal info and strength MENU/123 Menu Broadcasting Aerial Try Now Instant recording Recording ProgrammesRecording programmes You can record current and upcoming programmes Recording Time Using the functions available while recording a programmeMore Info Stop Recording / Go to Live TV Viewing recorded programmes Using the functions available while playing a recordingManaging the schedule recording list MENU/123 Menu Broadcasting Schedule Manager Highlights Player Displays highlights of the current recording Using the functions for the saved file list Managing recorded filesFilter Setting up a schedule viewing for digital channel Setting Up a Schedule ViewingSetting up a schedule viewing for a channel Setting up a schedule viewing for analogue channel Editing a schedule viewing Using TimeshiftCancelling a schedule viewing Displays detailed information about the current programme Using the Channel List MENU/123 Menu Broadcasting Channel List Try Now Displays a list of channels that you viewed recently Press the button. The following functions are availableHistory Add a New List Editing registered channels Registering, Removing, and Editing ChannelsRegistering and removing channels Removing registered channels Enabling / Disabling password protection on channels Locking / Unlocking channelsChanging channel numbers Viewing and selecting channels on Favourites lists only Creating a Personal Favourites ListRegistering channels as favourites MENU/123 Menu Broadcasting Edit Favourites Using the Edit Favourites screen menu items Editing a Favourites List Renaming a favourites list Removing registered channels from a favourites listRearranging a favourites list Copying channels from one favourites list to another Making Sports programmes More Realistic with Sports Mode Enabling sports modeChoosing sports type Extracting highlights automatically MENU/123 Menu System Sports Mode Auto Highlights Try NowWhen Audio Description is on Zoom Manual Highlight Pauses or resumes the video MENU/123 Menu System African Cinema Mode Viewing a game recorded in sports modeWhen 2 Tuner models record 2 channels simultaneously Watch Live TV at the same time TV-Viewing Support Features Watching TV broadcasts with subtitlesSelecting the broadcasting subtitle language Scanning for available channels MENU/123 Menu Broadcasting Channel Settings Digital TextReading digital text Selecting aerial connection type Audio Description Using adult genreSelecting the broadcast audio language Genre Selection Tuning broadcast signals manually Try Now Using the Channel Settings Try NowSetting the country area Tuning digital channels MENU/123 Menu Broadcasting Channel Settings Fine Tune Fine-Tuning the screen Try NowTuning analogue channels Transferring channel list Setting satellite system Changing teletext languageShowing common interface menu Adjusting the Picture Quality Choosing a picture mode Adjusting the picture quality Adjusting advanced settings Colour Tone Try Now Adjusting picture optionsMENU/123 Menu Picture Picture Options Try Now Mpeg Noise Filter Try Now Optimises the picture quality for movies Film Mode Try NowAnalogue Clean View Auto Motion Plus Picture Support Functions Viewing a picture-in-picture PIP Changing the picture size automatically Changing the picture size and position Try NowChanging the picture size MENU/123 Menu Picture Picture Size Auto Wide Adjusting the picture position Resetting the picture mode settingsChanging the picture size in 43 or Screen Fit mode Listening to audio only Picture Off Adjusting the Sound Quality Choosing a sound mode Applying sound effects Using the Sound Support Functions Selecting speakers Bluetooth Audio Devices Listening to the TV through Bluetooth devicesMENU/123 Menu Sound Additional Settings Bluetooth Audio Multi-output Audio Configuring additional functions Auto Volume Try Now Specifying the TVs installation typeResetting all sound settings MENU/123 Menu Sound Reset Sound Try Now Setting the clock using digital broadcast info Setting the Time and Using the TimerSetting the current time MENU/123 Menu System Time Clock Clock Mode Try Now Setting the clock manually Setting the clock automaticallyIf the clock is wrong in auto mode Using the timers Using the sleep timerTurning on the TV using the on timer Music / Photo Turning off the TV using the off timerMENU/123 Menu System Time Off Timer Try Now Sets the time for the TV to turn off automatically Preventing screen burn Reducing the energy consumption of the TV Using Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSetting up Anynet+ HDMI-CEC Selecting an external device Setting up as an Anynet+ HDMI-CEC-enabled device Read before connecting an Anynet+ HDMI-CECAnynet+ HDMI-CEC Updating the TV’s Software Updating the TV’s software to the latest versionUpdating the TV automatically Checking the TV and connected storage for malicious code Protecting the TV from Hacking and Malicious CodeUpdating the TV manually MENU/123 Menu System Smart Security Try Now If malicious code is detected Adjusting the menu transparency Using Other FunctionsRunning the accessibility functions quickly White text on black background high contrast Setting up a password Changing the menu languageChecking Notifications Richer colours and superior picture quality BD Wise Enabling game modeProgramme Rating Lock Enabling/Disabling sound feedback Locking/Unlocking the Control Stick Showing/Hiding the Samsung logo while bootingEnabling the TV to boot faster Removing Flickering MENU/123 Menu Support Self Diagnosis Reset Try Now Restoring the TV to the factory settingsUsing the TV as a display model for retail stores MENU/123 Menu Support Use Mode Try Now Running Data Service Automatically HbbTV Using a TV Viewing Card CI or CI+ Card Connecting the CI or CI+ Card via Common Interface slot Attaching the CI Card Adapter via Common Interface slot Using the CI or CI+ Card Connecting the CI or CI+ Card Teletext Feature Typical Teletext Support through Remote Management What Does Remote Service Do?Getting Support MENU/123 Menu Support Remote Management Try Now How Does it Work? Finding the contact information for serviceHaving a Samsung Tech remotely service your TV is easy MENU/123 Menu Support Contact Samsung There Is a Problem with the Picture Testing the pictureMENU/123 Menu Support Self Diagnosis Picture Test Try Now Reset Picture Testing the sound Cant Hear the Sound ClearlyMENU/123 Menu Support Self Diagnosis Sound Test Try Now There Is a Problem with the Broadcast My Computer Wont ConnectCant Connect to the Internet Data Service Schedule Recording/Timeshift Function Isnt Working Anynet+ HDMI-CEC Isnt Working System Anynet+ Hdmi Have Trouble Launching/Using Apps Want to Reset the TVMy File Wont Play Other Issues Signal Information Support Use Mode to Home Before Using the Recording and Timeshift Functions Before using the recording and schedule recording functions Before using the timeshift function Using the TV camera Read Before Using Voice Recognition, or Motion ControlPrecautions for Voice Recognition and Motion Control Motion Control Requirements for using Voice Recognition, or Motion Control Requirements for using voice recognitionVoice Recognition Requirements for using motion recognition Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Video, or Music Files Limitations on use of photo, video, and music files Supported external subtitles Supported internal subtitles Supported image formats and resolutions Supported music formats and codecs Supported video codecs MPEG2 MPEG1 Other restrictions Video decodersAudio decoders Flexible CI RestrictionsRestrictions to PIP Picture-in-Picture Not supported 2 Scrambled Channel Read After Installing the TV Picture sizes and input signalsInstalling an anti-theft lock Read before setting up a wireless Internet connection Precautions for wireless InternetWireless security protocols Read Before Connecting a Computer Supported Resolutions IBM Vesa DMT Supported Resolutions for Video Signals CEA-861 Read Before Using Bluetooth Devices Restrictions on using Bluetooth Licence Page Glossary