Samsung EC-ST100ZBPPTR, EC-ST100ZBPBE1, EC-ST100ZBPGIT manual Before contacting a service center

Before contacting a service center

Situation	Suggested remedies
The date and time are	Set the date and time in the display settings
incorrect	menu. (p. 100)
The touch screen or	Remove the battery and insert it again.
buttons do not work
	If you use your camera at very low
	temperatures, it may cause the camera
The camera screen	screen to malfunction or discolor.
works poorly	For better performance of your camera
	screen, use your camera in moderate
	temperatures.
	• Turn off your camera and then turn it
	on again.
The memory card has	• Remove your memory card and insert
	it again.
an error
	• Format your memory card.
	See “Protect batteries, chargers, and memory
	cards from damage” for more detail. (p. 3)
	If you change the name of a file, your
	camera may not play the file (the name of
Cannot play back files	the file should meet the DCF standard). If
	you encounter this situation, play back the
	files on your computer.

Situation	Suggested remedies
	• Make sure that the focus option you set
	is suitable for close-up shots. (p. 52)
The photo is blurry	• Make sure that the lens is clean. If not,
	clean the lens. (p. 105)
	• Make sure that the subject is within
	range of the flash. (p. 113)
The colors in the photo	An incorrect white balance can create
	unrealistic color. Select the proper white
do not match the actual
scene	balance option to suit the light source.
	(p. 62)
	Your photo is overexposed.
The photo is too bright	• Turn off the flash. (p. 50)
	• Adjust the exposure value. (p. 59)
	Your photo is underexposed.
The photo is too dark	• Turn on the flash. (p. 50)
	• Adjust the ISO speed. (p. 51)
	• Adjust the exposure value. (p. 59)
	• Make sure that the camera is correctly
The TV does not	connected to the TV with the A/V cable.
display your photos	• Make sure that your memory card
	contains photos.

Appendixes 111