Troubleshooting

 

 

Connecting to a computer

 

Symptom

Explanation/Solution

 

Video playback or sound may stop temporarily depending on your computer. The video

Your computer is not playing videos, images,

or sound copied to your computer is not affected.

or sound located on your camcorder

If your camcorder is connected to a computer that does not support Hi-speed USB

properly.

(USB2.0), the image or sound may not play back correctly. Images, video, and sound

 

copied from the camcorder to your computer are not affected.

 

 

 

Check the system requirements to play a video.

 

Shut down all other applications currently running on the computer.

The playback screen is paused or distorted.

If you play back a video on your camcorder when it is connected to a computer, the video

 

may not play back smoothly on the computer, depending on the transfer speed. Please

 

copy the file to your PC, and then play it back.

 

 

Overall operations

Symptom

The date and time are incorrect.

Explanation/Solution

Has the camcorder been left unused for a long period of time?

The backup internal rechargeable battery may be discharged. ¬page 28

103

Page 107
Image 107
Samsung HMX-Q10BN/XAA manual Overall operations, 103, Or sound copied to your computer is not affected