Samsung HMX-Q11TP, HMX-Q130BP, HMX-Q100UP, HMX-Q10BP, HMX-Q11BP, HMX-Q100BP Storage Media

Troubleshooting

Recording

Symptom	Explanation/Solution
You don’t hear the shutter sound when you	• Set “Shutter Sound” to “ON”.
	• When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the
record a photo image.
		Shutter Sound is not available.
	• Set “Beep Sound” to “ON”.
You don’t hear the beep sound.	• Beep sound is temporally off while recording videos.
	• When the Mini HDMI cable or Audio/Video cable is connected to the camcorder, the
		Beep Sound is not available.
There is a time difference between the point	•	On your camcorder, there may be a slight time delay between the point when you press
where you press the Recording start/stop
		the Recording start/stop button and the actual point where the recorded video starts/
button and the point where the recorded
		stops. This is not an error.
video starts/stops.
Horizontal stripes appear on the images.	•	This occurs when recording images under a fluorescent lamp, sodium lamp, or mercury
		lamp. This is not a malfunction.

Storage Media

	Symptom	Explanation/Solution
		• Insert a memory card into your camcorder properly. ¬page 30
	Memory card functions do not operate.	• If you use a memory card formatted on a computer, format it again directly on your
		camcorder. ¬page 77
		• Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if
	Image cannot be deleted.	any. ¬page 31
		• You cannot delete a protected images. Release protection of the image using the Protect
		function. ¬page 59
		• Release the lock on the write-protect tab of the memory card (SDHC/SD memory card), if
	You cannot format the memory card.	any. ¬page 31
		• The memory card is not supported on your camcorder or card has some problems.
		• The file may be corrupted.
	The data file name is not indicated correctly.	• The file format is not supported by your camcorder.
		• Only the file name is displayed if the directory structure complies with the international
100
		standard.