Troubleshooting

Connecting/Dubbing with other devices (Recorder, PC, Printer, etc.)

Symptom

Explanation/Solution

You cannot dub correctly using the HDMI

You cannot dub images using the HDMI cable.

cable.

 

 

 

 

 

You cannot dub correctly using the Audio/

The Audio/Video cable is not connected properly. Make sure that the Audio/Video cable

 

is connected to the proper jack, i.e. to the input jack of the device used for dubbing

Video cable.

 

 

images from your camcorder. ¬page 83

 

 

 

 

 

Your PictBridge printer cannot print photos

Your printer may not print images edited on a computer or recorded using other devices.

from your camcorder.

 

This is not an error.

 

 

 

Connecting to a computer

 

Symptom

Explanation/Solution

 

Your computer does not recognise your

Disconnect the USB cable from the computer and camcorder, restart the computer, and

 

camcorder.

then connect the USB cable again correctly.

 

 

 

 

 

You need a video codec to play back the file recorded on your camcorder. Install the

 

 

software provided with your camcorder. ¬page 88

 

 

Make sure you insert the connector in the correct direction, and connect the USB cable

 

Cannot play back a video file properly on a

to the USB jack on your camcorder firmly.

 

PC.

Disconnect the cable from the computer and camcorder, restart the computer, and then

 

 

connect the cable again properly.

 

 

To play back an HD video file, you need a computer with better specifications.

 

 

Use a computer with the recommended specifications. ¬page 86

 

 

 

 

Intelli-studio does not function properly.

Exit the Intelli-studio application, and restart the Windows computer.

 

 

 

 

Intelli-studio does not start.

Set “PC Software” to “ON” in the Settings menu or install Intelli-studio on the computer.

102

¬pages 70, 88

 

 

 

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Samsung HMX-Q130BP, HMX-Q100UP, HMX-Q10BP, HMX-Q11BP, HMX-Q11TP, HMX-Q100BP user manual Connecting to a computer, 102