Troubleshooting

Adjusting the image during recording

Symptom

Explanation/Solution

 

Set “Focus” to “Auto”. (Video recording mode only) ¬page 53

 

The recording conditions are not suitable for auto focus. Adjust the focus manually. (Video

Focus does not adjust automatically.

recording mode only) ¬page 53

 

The lens is dusty on the surface. Clean the lens and check the focus.

 

Recording is being made in a dark location. Use a light to brighten the area.

 

 

Image’s colour balance is not natural.

The white balance is incorrect. Set the proper “White Balance”. ¬page 50

 

 

A subject passing quickly through the frame

This is called the focal plane phenomenon. This is not a malfunction. Because of the way

the image device (CMOS sensor) reads out video signals, a subject passing through a

appears distorted

frame rapidly may appear to bend, depending on the recording conditions.

 

 

 

Playback on your camcorder

Symptom

Explanation/Solution

Playback (playback/pause) function does not

Image files recorded using another device may not play back on your camcorder.

work.

Check memory card compatibility. ¬page 31

 

 

Photo images stored on a storage media are

Photo images recorded on other devices may not appear in their actual size. This is not

not displayed in the actual size.

an error.

 

 

Playback is interrupted unexpectedly.

Check if the AC power adaptor or battery back is properly connected and secure.

 

 

Playback on other devices (TV, etc.)

Symptom

Explanation/Solution

 

You cannot view the image on or hear the

Make sure that the connection cable is connected to the proper jack.

 

sound from the connected device.

 

 

 

 

 

 

 

 

The image appears distorted on a TV.

This phenomenon is caused by connecting to a TV with 4:3 aspect ratio.

 

 

 

 

 

You cannot view the image on or hear the

The camcorder cannot output Images from the HDMI jack if the material is copyright

 

sound from a TV connected using the HDMI

 

protected.

101

cable.

 

 

 

 

Page 101
Image 101
Samsung HMX-Q100BP Adjusting the image during recording, Playback on your camcorder, Playback on other devices TV, etc