Samsung HT-F9730W/ZA user manual Repairs, Appendix, 58 English, Notes

Appendix

Symptom		Check/Remedy
AllShare function
I can see folders shared	•	AllShare only shows Video, Photo, and Music files. Other types of files are not
through AllShare, but I		displayed.
cannot see the files.
Video is played	•	Check if the network is stable.
intermittently.	•	Check if the network cable is properly connected and if the network is overloaded.
	•	The wireless connection between the DLNA compatible device and the product is
		unstable.
		Check the connection.
The AllShare connection	•	IP addresses under the same subnetwork should be unique, otherwise IP collision
between the product and	•	can results in such a phenomenon.
PC is unstable.		Check if you have a firewall enabled.
		If so, disable the firewall function.
BD-LIVE
I cannot connect to the	•	Test whether the network connection is active by using the Network Status
BD-LIVE server.	•	function.
		Check whether a USB memory device is connected to the product.
	•	The memory device must have at least 1GB of free space to accommodate the
		BD-LIVE service.
	•	You can check the available size in BD Data Management. (See page 52)
		See if the BD-LIVE Internet Connection option is set to Allow(All).
	•	If all above fails, contact the contents provider or update to the latest firmware.
When using the BD-LIVE	•	The USB memory device must have at least 1GB of free space to accommodate
service, an error occurs.		the BD-LIVE service.
		You can check the available size in BD Data Management. (See page 52)

NOTES

When the factory default settings are restored, all stored user BD data is deleted.

Repairs

If you contact us to repair your product, an administration fee may be charged if either:

1.An engineer is called out to your home at your request and there is no defect in the product.

2.You bring the unit to a repair center and there is no defect in the product.

We will provide you with the amount of the administration fee before we make a home visit or begin any work on your product.

We recommend you read this manually thoroughly, search for a solution on line at www.samsung.

com, or contact Samsung Customer Care at 1-800-SAMSUNG (726-7864) before seeking to repair your product.

58 English