Call Processing, System Hold, Exclusive Hold | Samsung LCD12B

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CALL PROCESSING

SYSTEM HOLD

•When you are connected to any call, press HOLD. The call will flash green at your keyset. If this call appears on a line key at other keysets, it will flash red at those keysets.

•To take the caller off hold, press that key and the green flashing light will go steady green again. Resume conversation.

NOTE: While on a call, pressing a line key, route key or a flashing CALL button will automatically put your first call on hold and connect you to the new call. See Automatic Hold under Customizing Your Keyset.

EXCLUSIVE HOLD

To place an outside call on hold at your phone so that other users cannot get it:

•Press the HOLD button twice. The call will flash green on your keyset and this line will show a steady red light on other keysets.

•To retrieve the call, press the flashing green line button.

NOTE: Intercom calls will always be placed on exclusive hold.

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Samsung LCD12B, STD24B, STD12B manual Call Processing, System Hold, Exclusive Hold

Contents

≈∞Δ˘ 99.1.20 257 PM Δ‰¿Ã¡ˆ1 November Publication Information Table of Contents Dialing Features Intercom CallsCall Processing Convenience Features Paging and MessagingCustomizing Your Keyset Display Features ADD-ON Module Things YOU should Know User Orientation Call Indications Speakerphone Volume Controls System Tones ≈∞Δ˘ 99.1.20 257 PM Δ‰¿Ã¡ˆ4 LC D 24B Keyset Layout Labeling Programmable Keys LCD 12B Keyset Layout STD 24B Keyset Layout Transfer KEY Hold KEY ANSWER/RELEASE KEY STD 12B Keyset Layout 6B BASIC/ENHANCEDKEYSETLAYOUT ADD-ON Moduleaom Layout Outside Calls Making AN Outside Call Answering AN Outside Call Universal Answer DeviceRecall Dial Tone Sending a Flash Busy Line Queuing with CALL-BACK Intercom Calls Calling Other StationsAnswering Intercom Calls Busy Station Callback Busy Station CAMP-ON Calling Your System Operator Call Processing System HoldExclusive Hold Hold Recall Consultation HoldRetrieving Calls Held AT Another Station Transferring Calls Transfer with CAMP-ON Call WaitingConference Calls Forwarding Calls Forward ALL Calls Forward BusyForward no Answer Forward BUSY/NO Answer Forward Follow MEForward to AN External Number Station Call Pickup Group Call Pickup DI Aling Features Speed DialingProgramming Personal Speed Dial Numbers ONE Touch Speed Dialing Last Number Redial Save Number with RedialChain Dialing Automatic REDIAL/RETRY Pulse to Tone Changeover Voice Dialler Recording a Voice Dialler Name Placing a Voice Dialler CallPossible Causes for Voice Dialler Failure Paging and Messaging Making AN InternalMaking AN External ALL Meet MECall Park Setting a Message Indication Canceling Messages Returning Messages Programmed Messages Convenience Features Do not DisturbONE Time DND Mute Appointment REMINDER/ALARM Clock Background Music Answering the Door Phone Calling the Door PHONE/ROOM MonitorEXECUTIVE/SECRETARY HOT Line Group Listening Account CodesLocking Your Keyset OFF-HOOK Voice Announcing Ohva Ohva Block Ohva RejectGROUP/OUT of Group ≈∞Δ˘ 99.1.20 258 PM Δ‰¿Ã¡ˆ40 SET Answer Mode Customizing Your KeysetSelect Ring Tone Change Your Passcode Automatic Hold Headset OperationHOT Keypad KEY Confirmation Tone Rejoining aRing Preference Display Features Interactive Display Keys Directory Information Dial by DirectoryCall Progress Displays Call Duration Timer Auto TimerDisplay Number Dialled Timer Function Alarm Reminder MessagesCall Cost Viewing Message Indications Count Dial Personal Speed Dial Names Station NamesManaging KEY Assignments Selecting Your Clip Display KEY Extender Boss Viewing the Next Clip Call Saving the Clip NumberRedialling a Saved Clip Number Storing a Clip Number Inquire Clip PARK/HOLD Info Reviewing Past Clip Calls LCR with Clear ADD-ON Module With Keyset Personal Speed Dial Numbers ≈∞Δ˘ 99.1.20 258 PM Δ‰¿Ã¡ˆ57 ≈∞Δ˘ 99.1.20 258 PM Δ‰¿Ã¡ˆ58 System Access Codes