Samsung M207x 6. Troubleshooting

6. Troubleshooting

This chapter gives helpful information for what to do if you encounter an error.

• Paper feeding problems 250

• Power and cable connecting problems 251

• Printing problems 252

• Printing quality problems 256

• Copying problems 264

• Scanning problems 265

• Faxing problems 267

• Operating system problems 269

Contents

Main BASIC 1. Introduction 2. Menu Overview and Basic Setup 3. Maintenance 4. Troubleshooting Page 1. Introduction Key benefits Environmentally friendly Fast high resolution printing Convenience Key benefits Wide range of functionality and application support AirPrint Supports various wireless network setting method Some features and optional goods may not be available depending on model or country. Operating System (: Included, Blank: Not available) Software Page Variety feature Page Page Useful to know About this users guide Conventions General icons Explanation of all icons and signs used in this chapter Important safety symbols Operating environment Warning Operating method Installation / Moving Maintenance / Checking Supply usage Accessories Front view Type A Type B Rear view Type A Type B Type A Type B Page Page Turning on the machine 1 2 Windows 1 4 2 3 Reinstalling the driver Page Accessing the menu 1 2 3 4 5 6 Page Page Page Page Machines basic settings 1 2 3 4 Machines basic settings 5 This chapter provides information on how to load print media into your machine. Tray overview To change the size, you need to adjust the paper guides. Loading paper in the tray 1 2 3 4 5 Manual feeding in the tray Printing on special media Envelope Labels Card stock/ Custom-sized paper Preprinted paper Setting the paper size and type 1 2 3 4 5 Using the output support Preparing originals 1 Loading originals On the scanner glass 2 3 In the document feeder 1 Page Printing 1 2 3 5 4 Canceling a print job Opening printing preferences 1 2 3 4 Using a favorite setting 1 2 3 Using help Eco printing Setting Eco mode on the control panel 1 3 Setting eco mode on the driver Eco options Result simulator Page Changing the settings for each copy Darkness 1 Original 1 Reduced or enlarged copy To select from the predefined copy sizes 1 To scale the copy by directly entering the scale rate 2 3 4 ID card copying 1 2 3 4 Page Basic scanning Basic Scanning 1 2 3 1 2 3 Page 5 6 7 8 Receiving a fax 1 Darkness 2 3. Maintenance Page Available supplies Storing the toner cartridge Handling instructions Toner cartridge usage Storing the toner cartridge Estimated cartridge life Redistributing toner Page Replacing the toner cartridge Toner cartridge When a toner cartridge has reached the end of life, the machine will stop printing. Click this link to open an animation about replacing a toner cartridge. Page Monitoring the supplies life Setting the toner low alert Cleaning the outside Cleaning the inside Page Cleaning the pickup roller Cleaning the scan unit 1 2 3. Maintenance 3 4 Page 4. Troubleshooting Tips for avoiding paper jams When an original document jams in the document feeder, a warning message appears on the display. Original paper jam in front of scanner Original paper jam inside of scanner Page Page Clearing paper jams In tray Click this link to open an animation about clearing a jam. Clearing paper jams Inside the machine Click this link to open an animation about clearing a jam. Page Page Page Page Understanding the status LED Paper Jam-related messages Toner-related messages Page Tray-related messages Network-related messages Misc. messages Page Page General specifications Page Print media specifications Page Page System requirements Microsoft Windows Mac Linux Network environment Laser safety statement Ozone safety Mercury Safety Recycling Power saver China only (Applicable in countries with separate collection systems) (The United States of America only) State of California Proposition 65 Warning (US Only) Taiwan only Radio frequency emissions FCC information to the user Canadian radio interference regulations United States of America Federal Communications Commission (FCC) Intentional emitter per FCC Part 15 FCC Statement for Wireless LAN use: Fax Branding Ringer Equivalence Number You should also know that: Replacing the Fitted Plug (for UK Only) Important Important warning: Declaration of conformity (European countries) Approvals and Certifications EC Certification European radio approval information (for products fitted with EU-approved radio devices) European states qualified under wireless approvals: European states with restrictions on use: Israel only Wireless guidance Page Page Copyright Page ADVANCED 1. Software Installation 2. Using a Network-Connected Machine 3. Useful Setting Menus 4. Special Features ADVANCED 5. Useful Management Tools 6. Troubleshooting 1. Software Installation Installation for Mac Reinstallation for Mac Installation for Linux Reinstallation for Linux Page Useful network programs SyncThru Web Service SyncThru Web Admin Service SetIP wired network setup Printing a network configuration report 1 2 3 Page Page Windows 1 2 3 5 4 Silent installation Mode Page Page Page Page Page Setting IPv6 addresses DHCPv6 address configuration (Stateful) 1 2 3 From the SyncThru Web Service 1 2 3 Page Getting started Understanding your network type Wireless network name and Network Password Introducing wireless set up methods Page Using the WPS button Items to prepare Choosing your type Machines with a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 Machines without a display screen Connecting in PBC mode 1 2 3 Connecting in PIN mode 1 2 3 4 Re-connecting to a network Canceling the connection process Disconnecting from a network Using the menu button 1 2 3 Setup using Windows Access point via USB cable Items to prepare Page 8 Page Page 7 8 Setup using Mac 2 Access point via USB cable Items to prepare Page 11 Next. If the screen does not appear, go to step 15. 12 the name (SSID) of the access point you want to use and click Next. Page Page 12 13 Using a network cable Items to prepare Printing a network configuration report IP setting using SetIP Program (Windows) 1 2 3 4 5 6 7 8 9 10 Turning the Wi-Fi network on/off 1 2 3 4 5 6 From the machine (Machines with a display screen) From the network-connected computer Setting up the mobile device Troubleshooting Problems during setup or driver installation Printers Not Found Connecting Failure - SSID Not Found Other problems Page Samsung Mobile Print What is Samsung Mobile Print? Downloading Samsung Mobile Print Supported Mobile OS Supported devices 1 2 3 5 4 Scanning 1 2 3 4 5 6 Page Page Copy menu Copy feature Copy menu Copy Setup Press (copy) > (Menu) > Copy Setup on the control panel. Fax Feature Press (fax) > (Menu)> Fax Feature on the control panel. Or press Fax > select the menu item you want. Sending setup Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Receiving setup Press (fax) > (Menu) > Fax Setup > Receiving on the control panel. Machine setup Page Page Paper setup Sound / Volume Report Maintenance Network setup Press (Menu)> Network on the control panel, Or press Setup > Machine Setup > Network Setup. Page 4. Special Features Altitude adjustment Page Storing email address Entering various characters Entering alphanumeric characters Keypad letters and numbers Registering a speed dial number 1 2 3 4 5 Using speed dial numbers Page Page Page Registering authorized users Page Using advanced print features Printing to a file (PRN) You will sometimes need to save the print data as a file. 1 2 3 For example, c:\Temp\file name. Understanding special printer features Page Page Page Page Page Using Direct Printing Utility What is Direct Printing Utility? Printing 1 2 3 4 5 Page Page Page Page Basic scanning method Setting the scan settings in the computer 1 2 3 4 5 Scanning from network connected machine 1 2 3 4 5 Scanning to WSD Installing a WSD Printer Driver 1 2 3 Page Page Scanning using the WIA driver 1 2 3 4 5 6 Page Page Page Automatic redialing 1 2 3 Redialing the fax number 1 2 3 Page Page Page Page Receiving a fax in the computer 1 2 3 4 5 Changing the receive modes 1 2 3 4 Receiving manually in Tel mode Receiving in Answering Machine/Fax mode Receiving faxes with an extension telephone Receiving faxes using DRPD mode 1 2 3 4 Receiving in secure receiving mode Printing received faxes 1 2 3 2 Receiving faxes in memory 1 Using shared folder features Creating a shared folder 3 1 2 Using the shared folder Using memory/hard drive features Setting up the optional memory From the printer driver From the control panel Page Page Page Easy Eco Driver Accessing SyncThru Web Service 1 2 Logging into SyncThru Web Service 1 2 SyncThru Web Service overview Settings tab Security tab Maintenance tab E-mail notification setup Page Using Samsung Easy Document Creator Understanding Samsung Easy Printer Manager Page Advanced settings user interface overview Device Settings Scan to PC Settings Fax to PC Settings Alert Settings (Windows only) Job Accounting Using Samsung Printer Status Samsung Printer Status overview Using Samsung Printer Status 6. Troubleshooting Paper feeding problems Power and cable connecting problems Power Click this link to open an animation about solving power problems. Page Page Page Page Page Page Page A Page A A Page Copying problems Page Scanning problems Page Faxing problems Common Windows problems Common Mac problems Common Linux problems Common PostScript problems Quick Guide for Windows 8 User Page System requirements A locally connected machine is a machine directly attached to your computer using the cable. 1 The driver is automatically installed from the Windows Update. on. 2 3 Page Installing the driver over the network 1 4 on. Also, your machines IP address should have been set (see "Setting IP address" on page 137). 2 3 Page Installing the driver over the wireless network 1 4 machine driver to print from an application. 2 3 Page Uninstalling the driver Understanding the Samsung Printer Experience Adding/Deleting Printers Adding a printer 1 Or, right-click the Samsung Printer Experience page and select Settings. 2 3 You can see the added printer. Page Page Advanced tab Security tab Page Page Accessing management tools Installing accessories Troubleshooting Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page A accessing features cleaning address book G manual feeding Linux general icons general settings glossary I P printer status placing a machine postScript driver preparing originals type print T toner cartridge tray troubleshooting U