Manuals / Samsung / Computer Equipment / Laptop

Samsung NP35RH05R2/SER, NP35RH033E/SEG, NP35TP13EL/SEG Troubleshooting, System Recovery Precaution

Models: NP35TP0F5S/SEK NP35PRC000/SES NP35TP0DUJ/SEF NP35TP13EL/SEG NP35TP0EV6/SEF NP35TH0DHA/SEG NP35RP05S4/SEG NP35TH12RU/SEG NP35PRC000/SER NP35RH04EL/SER NP35RP05S4/SES NP35PRT001/SEF NP35TP0G0C/SER NP35TP0FBY/SEG NP35TP14LG/SEG NP35TP0E62/SEG NP35RH033E/SEG NP35RP05S4/SEF NP35RH04EL/SEK NP35TP158U/SER NP35PRT001/SEP NP35PRT000/SEF NP35RP06EC/SEK NP35PRC000/SEG NP35RH05R2/SER NP35TP14S4/SEK NP35PRC001/SEG

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Troubleshooting

Complete the following in the order presented until your system is functioning properly. If all of the steps below fail then contact your local reseller for assistance.

Questions and Answers

Please see “Questions and Answers” on page 95 for assistance in correcting any computer operational problems.

Check the Connections

Verify all of the power and peripheral cables are securely plugged into their sockets and that your system and power supply is on.

Norton AntiVirus

Run Norton AntiVirus to ensure a virus is not affecting your computer.

To run Norton AntiVirus proceed as follows:

Click Start > All Programs > Norton AntiVirus > Norton AntiVirus 2003.

Windows Help and Support

Run Windows Help and Support to find problem that may be affecting your computer.

To run Windows Help and Support proceed as follows:

Click Start > Help and Support.

Frequently Asked Questions

To view FAQ’s on your computer, please visit www.samsungpc.com.

Reinstalling Software

If for some reason your system crashes you may corrupt your HDD, Windows operating system and/or some of your device drivers. If this is the case, use System Recovery CD to reinstall OS and System Software CD to reinstall the corrupt device drivers.

System Recovery Precaution:

Before you start restoring your windows operating system insure you backup all data on your hard drive.

Samsung is NOT responsible for any data loss.

94 Users Manual

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Samsung NP35RH05R2/SER, NP35RH033E/SEG, NP35TP13EL/SEG, NP35TP0E62/SEG manual Troubleshooting, System Recovery Precaution

Contents

Macrovision Statement Setting Up your System Safety Instructions Care During Use Battery DisposalReplacement Parts and Accessories General Requirements Laser SafetyPower Cord Requirements Laser Safety Note Regulatory Compliance Statements Wireless GuidancePage Intentional emitter per FCC Part United States of AmericaUnintentional Emitter per FCC Part FCC Part FCC Statement for Wireless LAN use Regulatory Compliance Statements Intentional Emitter per RSS CanadaUnintentional Emitter per ICES-003 Regulatory Compliance Statements European Directives European Union Regulatory Compliance Statements Technical Information Manual Documentation ConventionsInformation Icons Keyboard Conventions Windows Conventions Software User DocumentationCD-ROM Device Naming Convention Touchpad Conventions Front View Introducing Your Computer Left View Right View Bottom View Back View Click Turn Off Computer Turning the Computer On and OffTo turn on the computer To turn off the computer Getting Started Using the Keyboard Using the Numeric Keypad Fn Key Key Name Key Function Combinations Esc Using Special Function Keys Getting Started Using the Touchpad Click Action Function Process Scroll Hot Keys Using Wireless LAN Button Changing the Hot Key Setting Status indicators show the status of computer functions Reading the Status Indicators Bad pixels in the LCD Adjusting LCD BrightnessTo save the battery charge Maintenance Instructions To adjust using volume control program Adjusting the VolumeTo adjust using keyboard Understanding the Desktop Introducing Windows My Computer Understanding the Start Menu Click Start My Computer Understanding a Window Click Start Help and Support Help and Support CenterWindows XP Tour To eject a CD Using the CD DriveTo insert a CD To play a DVD To clean a CD or DVD titleEmergency Eject Hole To play a video CD To use the Windows Media Player To write data on a CD Option To write data to a DVD For more information on writing CDsFor more information on creating an audio CD To replace the drive without turning off the computer Using the Multi-Bay To insert a Pcmcia card Using the Pcmcia Card SlotBefore using the Pcmcia slot, remove the slot protector To remove a Pcmcia card To insert and use a memory card Using Memory Card SlotRestriction in Using Memory Stick To protect the data in the memory card To remove a memory cardTo format a memory card To use a Memory Stick Duo To Re-install the Memory Stick Card Driver Or select Start All Programs Samsung EasyBox EasyBox Using EasyBoxLearn about EasyBox Click Start All Programs Samsung EasyBox EasyBox Using EasyBox To change background or skin Using Samsung Smart ScreenClick Start All Programs Samsung Samsung Smart Screen To return to Windows desktop Before Start Connecting with a Modem Click Start Control Panel Connecting Through a Wired LAN To use both Dhcp and static IP simultaneously To use DhcpTo use a static IP To configure network setting Using Samsung Network Manager To change network places Click Change, select a place icon then click Change To turn off the Wireless LAN Connecting Through a Wireless LAN OptionAccess Point AP What is an Access Point AP? Connecting to an Access Point AP Checking the connection status Ad hoc Connecting to computer-to-computer networks peer-to-peer or Wireless Networks tab, click Add Connecting to the Internet Connecting to the configured computer Connecting to the Internet Checking the connection status Installing the wireless LAN configuration program PROSet Security Settings To connect to an Access Point To create a computer-to-computer Ad Hoc network What is a network name SSID?Page To disable the Intel Configuration Service window afterward To connect to an Access Point Click Add in the Networks tab Page Sharing files or folders Using Network Services Configuring Sharing If your computer is a member of another workgroup Sharing Printers Click Add a printer Configuring Printer Sharing Connecting to the Internet Configuring Internet Sharing Sharing an Internet connection through a wireless network Checking the Shared Internet Connection Another computer icon Infrared CommunicationTo establish infrared connection To transmit data through infrared communication If you cannot use infrared communication 1. Check Bios setup Bios Caution Using System Setup Navigation Key Function Starting System SetupMenu Function Press Enter on Boot Device Priority item Changing Booting Priority On the Set Supervisor Password item, press Enter Configuring the PasswordSetting the Supervisor Password Setting the User Password Deactivating the Password Activating the Booting Password When you have completed configuration, click Apply Configuring Resolution and Colour Depth Using Dual View to View Extended Screen Using External Display DevicesSwitching Display Devices Using the Shortcut Key Primary To move a window between display devices in Dual View mode Deactivating Dual View Mode Changing Devices Using Power Management OptionsBasic Power Management Schemes Standby vs. Hibernation Hibernate Mode Power Management or Manual Method Rest Key If You Reinstall WindowsFrequent Interruptions Advanced Power Management Schemes Ejecting and Attaching Battery Using the Battery Battery Warning Monitoring the Battery ChargeUsing the battery Calibration Notes Battery Calibration Upgrading Memory Module To remove a memory module Using the Security Lock Port Replacing the Hard Disk Drive After replacing the hard disk Tips for Using Your Computer If you are travelling by air, follow these tips Travelling with Your ComputerHandling Spills Air Travel Storing the Computer for Long Periods System Recovery Precaution Troubleshooting Q2 The system freezes during program operation Questions and AnswersWindows Related Q1 The system does not shutdown properly Q3 The screen blinks or displays noise for a short time Q6 The image is skewed or broken when in Dual View modeDisplay Related Q1 The LCD screen is blank System does not support OSD display when in DOS mode Q1 I cannot hear the modem sound Q2 I cannot make a call using an extension lineModem Related Q3 How do I use my modem when dialing from overseas? Using an AT commandConfiguring the Modem through the Control Panel Modems tab, select the installed modem, and click Properties Q1 Wake On LAN function Wired LAN Related Wireless LAN Related Check the AP Settings Page Troubleshooting Page Troubleshooting Page Q4 The running speed of a game is too slow or fast Games and Programs RelatedPage Security Center Page Troubleshooting Restoring the System Creating a Restore Point Returning your computer to an earlier restore point Undoing the last restoration Running the system software CD Reinstalling Software Installing drivers and programs When you have set a booting password Reinstalling Windows XPReinstalling Windows What is partition configuration? Troubleshooting If You Cannot Run Windows Press any key to boot from CD System Specification Specifications Detailed Specifications Wireless LAN Specification OptionalIntelR PRO/Wireless 2200BG Network Connection Regulatory Notice for Channel Use in France IntelR PRO/Wireless 2915ABG Network Connection Radio Specifications Dsss IntelR PRO/Wireless LAN 2100 3B Mini PCI AdapterPage Hertz CD-ROMGigabytes Hour Pcmcia Byte BootBoot disk AC adapter COM port DMA direct memory accessCardBus Cmos memory LCD liquid-crystal display Hard driveAddress IRQ interrupt request line PC slot RAM random access memoryResolution PC Card TFT thin film transistor LCD Shadow RAM Locations of Programs folder and Control Panel Registering Windows To Playback Audio or Video CD Introducing Windows Getting Started Front View Introducing The Computer Multi-Bay Right ViewLeft View Bottom View Rear View Select Turn Off Computer Turning the Computer On and OffTurning On Turning Off Changing users Click Start Log Off Click Switch UserCreating and Changing User Accounts Registering a new user Touchpad buttons TouchpadClick Select Function Double-click Run Function To use the scroll function of the touchpad Drag Move/SelectScroll function Key Com Function Binations Name Using the Keyboard Key Changing the launch program of the user button Hot Keys Icon Name Description Status Indicators Maintenance Instructions Adjusting LCD BrightnessWhenever you turn the system on or change the power source To save the battery charge Using the Volume Control Program Adjusting the Volume Seating Posture Proper Seating Posture During Computer Use 16Manual Chapter Windows XP Tour Windows XP Basics Understanding the Desktop Click This Button To View the Start Menu Understanding the Start Menu Click Start My Computer Understanding a Window Click Start Help and Support Help and Support Center Saving a Document Click Start All Programs Accessories WordPadDocument Operations Creating a New Document Printing a Document Opening a Document Using The Computer To Run a CD Using the CD Drive Using the Windows Media Player To Play a Video CD To Play an Audio CD To Write Data in CD For more information on creating an audio CD Using the Multi-Bay Using Memory Card Slot To use a Memory Stick Duo To Re-install the Memory Stick Card DriverTo protect the data in the memory card To remove Pcmcia card Working with Pcmcia Cards Learn about EasyBox Using EasyBox Click Start All Programs Samsung EasyBox EasyBox Using EasyBoxConfiguring Firewall To change background or skin Using Samsung Smart ScreenClick Start All Programs Samsung Samsung Smart Screen 14Manual Connecting to Internet Following options show many ways to connect to the Internet Connecting to the Internet Connecting to the Internet Using a Modem Click Start Control Panel Connecting to the Internet To configure network setting Using Samsung Network Manager You can change network places as below To change network places Using Both Dhcp and Static IP Simultaneously Computer-to-computer ad hoc Access Point Connecting to an Access Point AP Click Change the order of Preferred Networks Connecting to computer-to-computer networksSetting up a computer-to-computer network On the Wireless Networks tab, click Advanced Connecting to the Internet Connecting to the configured computer Ad Hoc network section Using the wireless LAN configuration program PROSetTo connect to an Access Point Available Networks, click on Refresh Security Settings To create a computer-to-computer Ad Hoc network Again. check box, then click Close Open System Select Yes, create a profile for this Network., and click OK Click Add in the Networks tab Sharing files or folders Using Network ServicesConfiguring Network Environment Settings Select ‘Just enable file sharing’, and click OK Configuring Sharing Click Other Places Microsoft Windows Network Using Shared Files or Folders Sharing Printers Configuring Printer Sharing Adding and Using a Shared Printer 26Manual Configuring Internet Sharing Sharing an Internet connection through a wireless network Checking the Shared Internet Connection To transmit data through infrared communica- tion Infrared Communication 30Manual System Management Monitor Off Managing PowerSpecifying Power Save Time Standby Mode Hibernation Mode Using the Power button Ejecting and Attaching Battery Using the Battery Battery Warning Monitoring the Battery ChargeUsing the battery Use Battery Calibration Increasing Battery LifeAdjust LCD Brightness Use Power Saving Mode Using the Security Lock Upgrading Memory Module Page Replacing a Hard Disk Drive Page Traveling with the Computer Customizing your computer To enter System Setup Using System Setup Menu Items Description System Setup MenusSystem Setup Navigation Keys Configuring the Password Setting the User Password Changing Booting Priority When you have completed configuration, click Apply Configuring Resolution and Color Depth Fn + key is pressed Using External Display Devices Primary Page Select Start All Programs Norton AntiVirus Norton AntiVirus Checking for Viruses 12Manual Recovering Computer Restoring the System Start All Programs Accessories System Tools System Restore Reinstalling Software When done, restart the system When you have set a booting password Reinstalling Windows XP When the Date and Time Settings window appears, click Next If You Cannot Run Windows Q3 The USB device does not work properly Windows RelatedQ1 The system does not shutdown properly Q2 The system freezes during program operation Q3 The screen blinks or displays noise for a short time Q6 The image is skewed or broken when in Dual View modeDisplay Related Q1 The LCD screen is blank System does not support OSD display when in DOS mode Q1 I cannot hear the modem sound Q2 I cannot make a call using an extension lineUsing an AT command Modem Related Dialing Rules tab, click Edit Q3 How do I use my modem when dialing from overseas? Wake On LAN Function Wired LAN Related Wireless LAN Related Q3 I cannot share an Internet connection Q4 I cannot connect to the AP Check the Computer SettingsCheck the AP Settings A6 Check the network key settings encryption key Click Start Control Panel Performance and Maintenance Recovering the Computer 20Manual Recovering the Computer Q4 The running speed of a game is too slow or fast Game/Program Related Recovering the Computer Security Center Recovering the Computer Page Appendix Specification Comment System Specifications Specifications Wireless LAN Specifications OptionalIntelR PRO/Wireless LAN 2100 3B Mini PCI Adapter RF Specifications Security IntelR PRO/Wireless LAN 2915 ABG Network Connection WPA*, CCX IntelR PRO/Wireless 2200BG Network Connection Registered Trademarks Copyright Instructions for Setup Safety Instructions Instructions for careful handling Cases when the hard disk and data may be damaged Use authorized service centers as the system may be damaged