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Samsung NP35PRT001/SEF, NP35RH033E/SEG, NP35TP13EL/SEG, NP35TP0E62/SEG manual Troubleshooting

Models: NP35TP0F5S/SEK NP35PRC000/SES NP35TP0DUJ/SEF NP35TP13EL/SEG NP35TP0EV6/SEF NP35TH0DHA/SEG NP35RP05S4/SEG NP35TH12RU/SEG NP35PRC000/SER NP35RH04EL/SER NP35RP05S4/SES NP35PRT001/SEF NP35TP0G0C/SER NP35TP0FBY/SEG NP35TP14LG/SEG NP35TP0E62/SEG NP35RH033E/SEG NP35RP05S4/SEF NP35RH04EL/SEK NP35TP158U/SER NP35PRT001/SEP NP35PRT000/SEF NP35RP06EC/SEK NP35PRC000/SEG NP35RH05R2/SER NP35TP14S4/SEK NP35PRC001/SEG

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Check the properties of the AP in the wireless network settings. If the ’Use IEEE 802.1x authentication in this network’ option is selected, deselect the option on the Authentication tab.

For more detailed information about authentication server, ask your network administrator.

A3 If the AP is configured to ’Use network authentication (Shared Key)’

If the AP is configured to authentication shared mode, all computers to be connected should be configured as follows:

-If you are using Windows XP, select network authentication(shared mode) in the wireless network settings.

Click Start > Control Panel > Network and Internet Connections > Network Connections. Right-click the Wireless Network Connection icon, and click View Available Wireless Networks > Advanced. In the Wireless Networks tab, select an AP in the Available Networks field and click Configure and select ’Network Authentication (Shared Mode).

-If you are using Windows 2000, check that the network authentication mode is configured to Share in the security settings of the wireless LAN program (PROSet).

For more network authentication procedures, ask your AP (Access Point) administrator.

A4 For a model with an installed 11b card, check the wireless LAN driver version installed on your computer. (Click Start > Control Panel > System > Hardware tab > Device Manager. Under Network adapters, right-click PRO/Wireless LAN 2100 3B Mini PCI Adapter item and click Properties > Driver tab then check the driver version.)

When a driver of version 1.1.5.0 or lower is installed, remove the security patch (Q815485) if it is installed.

The WPA Q815485 patch provided by Microsoft can be used only when there is 802.11x, RADIUS, or an authentication server as well as an AP and a driver that supports the function. This version of the driver does not support the WPA function.

Click Start > Control Panel > Add or Remove Programs > Add or Remove Programs and remove the Q815485 patch if it is installed.

Q12 After PROSet is installed, The “AEGIS Protocol (IEEE 802.1x) v2.2.1.0” appears in the [Local Area Connection Properties] window.

Troubleshooting 107

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Samsung NP35PRT001/SEF, NP35RH033E/SEG, NP35TP13EL/SEG, NP35TP0E62/SEG, NP35TH12RU/SEG, NP35PRC000/SEG manual Troubleshooting

Contents

Macrovision Statement Safety Instructions Setting Up your System Battery Disposal Replacement Parts and AccessoriesCare During Use Laser Safety Power Cord RequirementsLaser Safety Note General Requirements Wireless Guidance Regulatory Compliance StatementsPage United States of America Unintentional Emitter per FCC PartIntentional emitter per FCC Part FCC Statement for Wireless LAN use FCC Part Regulatory Compliance Statements Canada Unintentional Emitter per ICES-003Intentional Emitter per RSS Regulatory Compliance Statements European Union European Directives Regulatory Compliance Statements Manual Documentation Conventions Information IconsKeyboard Conventions Technical Information Software User Documentation CD-ROM Device Naming ConventionTouchpad Conventions Windows Conventions Introducing Your Computer Front View Right View Left View Back View Bottom View Turning the Computer On and Off To turn on the computerTo turn off the computer Click Turn Off Computer Getting Started Using the Keyboard Using the Numeric Keypad Using Special Function Keys Fn Key Key Name Key Function Combinations Esc Getting Started Using the Touchpad Action Function Process Click Scroll Using Wireless LAN Button Hot Keys Changing the Hot Key Setting Reading the Status Indicators Status indicators show the status of computer functions Adjusting LCD Brightness To save the battery chargeMaintenance Instructions Bad pixels in the LCD Adjusting the Volume To adjust using keyboardTo adjust using volume control program Introducing Windows Understanding the Desktop Understanding the Start Menu My Computer Understanding a Window Click Start My Computer Help and Support Center Windows XP TourClick Start Help and Support Using the CD Drive To insert a CDTo eject a CD To clean a CD or DVD title Emergency Eject HoleTo play a DVD To use the Windows Media Player To play a video CD To write data on a CD Option For more information on writing CDs For more information on creating an audio CDTo write data to a DVD Using the Multi-Bay To replace the drive without turning off the computer Using the Pcmcia Card Slot Before using the Pcmcia slot, remove the slot protectorTo insert a Pcmcia card To remove a Pcmcia card Using Memory Card Slot Restriction in Using Memory StickTo insert and use a memory card To remove a memory card To format a memory cardTo protect the data in the memory card To Re-install the Memory Stick Card Driver To use a Memory Stick Duo Using EasyBox Learn about EasyBoxOr select Start All Programs Samsung EasyBox EasyBox Using EasyBox Click Start All Programs Samsung EasyBox EasyBox Using Samsung Smart Screen Click Start All Programs Samsung Samsung Smart ScreenTo return to Windows desktop To change background or skin Connecting with a Modem Before Start Connecting Through a Wired LAN Click Start Control Panel To use Dhcp To use a static IPTo use both Dhcp and static IP simultaneously Using Samsung Network Manager To configure network setting To change network places Click Change, select a place icon then click Change Connecting Through a Wireless LAN Option Access Point APTo turn off the Wireless LAN Connecting to an Access Point AP What is an Access Point AP? Checking the connection status Connecting to computer-to-computer networks peer-to-peer or Ad hoc Wireless Networks tab, click Add Connecting to the Internet Connecting to the configured computer Connecting to the Internet Checking the connection status Installing the wireless LAN configuration program PROSet To connect to an Access Point Security Settings What is a network name SSID? To create a computer-to-computer Ad Hoc networkPage To disable the Intel Configuration Service window afterward To connect to an Access Point Click Add in the Networks tab Page Using Network Services Sharing files or folders Configuring Sharing Sharing Printers If your computer is a member of another workgroup Configuring Printer Sharing Click Add a printer Connecting to the Internet Sharing an Internet connection through a wireless network Configuring Internet Sharing Checking the Shared Internet Connection Infrared Communication To establish infrared connectionTo transmit data through infrared communication Another computer icon If you cannot use infrared communication 1. Check Bios setup Using System Setup Bios Caution Starting System Setup Menu FunctionNavigation Key Function Changing Booting Priority Press Enter on Boot Device Priority item Configuring the Password Setting the Supervisor PasswordSetting the User Password On the Set Supervisor Password item, press Enter Activating the Booting Password Deactivating the Password Configuring Resolution and Colour Depth When you have completed configuration, click Apply Using External Display Devices Switching Display Devices Using the Shortcut KeyUsing Dual View to View Extended Screen Primary Deactivating Dual View Mode To move a window between display devices in Dual View mode Using Power Management Options Basic Power Management SchemesStandby vs. Hibernation Changing Devices Hibernate Mode Power Management or Manual Method If You Reinstall Windows Frequent InterruptionsRest Key Advanced Power Management Schemes Using the Battery Ejecting and Attaching Battery Monitoring the Battery Charge Using the batteryBattery Warning Battery Calibration Calibration Notes Upgrading Memory Module To remove a memory module Using the Security Lock Port Replacing the Hard Disk Drive After replacing the hard disk Tips for Using Your Computer Travelling with Your Computer Handling SpillsAir Travel If you are travelling by air, follow these tips Storing the Computer for Long Periods Troubleshooting System Recovery Precaution Questions and Answers Windows RelatedQ1 The system does not shutdown properly Q2 The system freezes during program operation Q6 The image is skewed or broken when in Dual View mode Display RelatedQ1 The LCD screen is blank Q3 The screen blinks or displays noise for a short time System does not support OSD display when in DOS mode Q2 I cannot make a call using an extension line Modem RelatedQ1 I cannot hear the modem sound Using an AT command Configuring the Modem through the Control PanelQ3 How do I use my modem when dialing from overseas? Modems tab, select the installed modem, and click Properties Wired LAN Related Q1 Wake On LAN function Wireless LAN Related Check the AP Settings Page Troubleshooting Page Troubleshooting Page Games and Programs Related Q4 The running speed of a game is too slow or fastPage Security Center Page Troubleshooting Creating a Restore Point Restoring the System Returning your computer to an earlier restore point Undoing the last restoration Reinstalling Software Running the system software CD Installing drivers and programs Reinstalling Windows XP Reinstalling WindowsWhen you have set a booting password What is partition configuration? Troubleshooting Press any key to boot from CD If You Cannot Run Windows Specifications System Specification Wireless LAN Specification Optional IntelR PRO/Wireless 2200BG Network ConnectionDetailed Specifications IntelR PRO/Wireless 2915ABG Network Connection Regulatory Notice for Channel Use in France Radio Specifications IntelR PRO/Wireless LAN 2100 3B Mini PCI Adapter DsssPage CD-ROM GigabytesHour Hertz Pcmcia Boot Boot diskAC adapter Byte DMA direct memory access CardBusCmos memory COM port Hard drive AddressIRQ interrupt request line LCD liquid-crystal display RAM random access memory ResolutionPC Card PC slot Shadow RAM TFT thin film transistor LCD Registering Windows Locations of Programs folder and Control Panel Introducing Windows To Playback Audio or Video CD Getting Started Introducing The Computer Front View Right View Left ViewMulti-Bay Rear View Bottom View Turning the Computer On and Off Turning OnTurning Off Select Turn Off Computer Click Start Log Off Click Switch User Creating and Changing User AccountsRegistering a new user Changing users Touchpad Click Select FunctionDouble-click Run Function Touchpad buttons Drag Move/Select Scroll functionTo use the scroll function of the touchpad Using the Keyboard Key Com Function Binations Name Key Hot Keys Changing the launch program of the user button Status Indicators Icon Name Description Adjusting LCD Brightness Whenever you turn the system on or change the power sourceTo save the battery charge Maintenance Instructions Adjusting the Volume Using the Volume Control Program Proper Seating Posture During Computer Use Seating Posture 16Manual Chapter Windows XP Basics Windows XP Tour Understanding the Desktop Understanding the Start Menu Click This Button To View the Start Menu Understanding a Window Click Start My Computer Help and Support Center Click Start Help and Support Click Start All Programs Accessories WordPad Document OperationsCreating a New Document Saving a Document Opening a Document Printing a Document Using The Computer Using the CD Drive To Run a CD Using the Windows Media Player To Play an Audio CD To Play a Video CD To Write Data in CD For more information on creating an audio CD Using the Multi-Bay Using Memory Card Slot To Re-install the Memory Stick Card Driver To protect the data in the memory cardTo use a Memory Stick Duo Working with Pcmcia Cards To remove Pcmcia card Using EasyBox Learn about EasyBox Using EasyBox Configuring FirewallClick Start All Programs Samsung EasyBox EasyBox Using Samsung Smart Screen Click Start All Programs Samsung Samsung Smart ScreenTo change background or skin 14Manual Connecting to Internet Connecting to the Internet Following options show many ways to connect to the Internet Connecting to the Internet Using a Modem Click Start Control Panel Connecting to the Internet Using Samsung Network Manager To configure network setting To change network places You can change network places as below Using Both Dhcp and Static IP Simultaneously Access Point Computer-to-computer ad hoc Connecting to an Access Point AP Connecting to computer-to-computer networks Setting up a computer-to-computer networkClick Change the order of Preferred Networks On the Wireless Networks tab, click Advanced Connecting to the Internet Connecting to the configured computer Using the wireless LAN configuration program PROSet To connect to an Access PointAd Hoc network section Security Settings Available Networks, click on Refresh To create a computer-to-computer Ad Hoc network Again. check box, then click Close Select Yes, create a profile for this Network., and click OK Open System Click Add in the Networks tab Using Network Services Configuring Network Environment SettingsSharing files or folders Configuring Sharing Select ‘Just enable file sharing’, and click OK Using Shared Files or Folders Click Other Places Microsoft Windows Network Configuring Printer Sharing Sharing Printers Adding and Using a Shared Printer 26Manual Sharing an Internet connection through a wireless network Configuring Internet Sharing Checking the Shared Internet Connection Infrared Communication To transmit data through infrared communica- tion 30Manual System Management Managing Power Specifying Power Save TimeStandby Mode Hibernation Mode Monitor Off Using the Power button Using the Battery Ejecting and Attaching Battery Monitoring the Battery Charge Using the batteryBattery Warning Increasing Battery Life Adjust LCD BrightnessUse Power Saving Mode Use Battery Calibration Using the Security Lock Upgrading Memory Module Page Replacing a Hard Disk Drive Page Traveling with the Computer Customizing your computer Using System Setup To enter System Setup System Setup Menus System Setup Navigation KeysMenu Items Description Configuring the Password Setting the User Password Changing Booting Priority Configuring Resolution and Color Depth When you have completed configuration, click Apply Using External Display Devices Fn + key is pressed Primary Page Checking for Viruses Select Start All Programs Norton AntiVirus Norton AntiVirus 12Manual Recovering Computer Restoring the System Start All Programs Accessories System Tools System Restore Reinstalling Software When done, restart the system Reinstalling Windows XP When you have set a booting password When the Date and Time Settings window appears, click Next If You Cannot Run Windows Windows Related Q1 The system does not shutdown properlyQ2 The system freezes during program operation Q3 The USB device does not work properly Q6 The image is skewed or broken when in Dual View mode Display RelatedQ1 The LCD screen is blank Q3 The screen blinks or displays noise for a short time System does not support OSD display when in DOS mode Q2 I cannot make a call using an extension line Using an AT commandModem Related Q1 I cannot hear the modem sound Q3 How do I use my modem when dialing from overseas? Dialing Rules tab, click Edit Wired LAN Related Wake On LAN Function Wireless LAN Related Q4 I cannot connect to the AP Check the Computer Settings Check the AP SettingsQ3 I cannot share an Internet connection A6 Check the network key settings encryption key Click Start Control Panel Performance and Maintenance Recovering the Computer 20Manual Recovering the Computer Game/Program Related Q4 The running speed of a game is too slow or fast Recovering the Computer Security Center Recovering the Computer Page Appendix System Specifications Specification Comment Wireless LAN Specifications Optional IntelR PRO/Wireless LAN 2100 3B Mini PCI AdapterRF Specifications Specifications IntelR PRO/Wireless LAN 2915 ABG Network Connection Security IntelR PRO/Wireless 2200BG Network Connection WPA*, CCX Copyright Registered Trademarks Safety Instructions Instructions for Setup Cases when the hard disk and data may be damaged Instructions for careful handling Use authorized service centers as the system may be damaged