Troubleshooting | Samsung SCX-4116, SCX-4016 specs

8 TROUBLESHOOTING

This chapter gives helpful information for what to do if you encounter an error.

This chapter includes:

•See Clearing Document Jams (For SCX- 4116/4216F)

•See Clearing Paper Jams

•See Clearing LCD Error Messages

•See Solving Problems

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Samsung SCX-4116, SCX-4016 manual Troubleshooting

Contents

Digital Laser MFP About the User’s Guides Your machine comes with the three user’s guides Contents Paper Handling Printing Troubleshooting Chapter a Specifications Important Precautions and Safety Information Vii Laser Safety Statement Power Saver Ozone SafetyRecycling Fax Branding Radio Frequency EmissionsCanadian Radio Interference Regulations FCC Information to the User Ringer Equivalence Number You should also know that Approvals and Certifications Declaration of Conformity European CountriesEC Certification Replacing the Fitted Plug for UK Only Page Differences Between British and American English British English American English Getting Started CD-ROM UnpackingStarter Toner Cartridge Telephone Line Cord Tape Selecting a Location Clearance Space Paper Output Extension Paper Tray Bypass Tray Document Understanding the Component LocationFront View Cover Connector Power Switch ParallelAC Power Cord Rear View Control Panel Functions Getting Started SCX-4016/4116 Installing the Toner Cartridge Getting Started Loading Paper Insert the paper stack into the paper tray Changing the Paper Size in the Paper Tray Making Connections Jams To the parallel port on your computer Turning the Machine On Changing the Display Language Setting the Paper Type and Size Toner Save Mode Using the Save ModesPower Save Mode CCD Power Save Mode Installing Software Windows MFP Driver Remote Control PanelAbout Samsung Software USB Driver Your printer drivers Printer Driver FeaturesPrinter Driver Feature Win9x/Me Win2000/XP Supported Operating System System RequirementsMinimal Requirements Your computer’s parallel port or USB port before installing Installing Samsung Software in WindowsBoots up Click Install the Samsung Software on your PC Installing Software Installing Software Click Next Place the CD-ROM in the CD-ROM drive and check Search Installing the USB Driver in Windows 98/ MeNext For the best driver for your device and click Next Uninstalling Samsung Software Uninstalling the MFP Driver Uninstalling Samsung SmarThru After selecting the uninstall option, click Next Using the CD-ROM Click Uninstall the Samsung Software on your PC Paper Handling Size, Input Sources and Capacities Selecting Print MaterialsSize mm/in Input Source/Capacity Paper Tray Guidelines for Paper and Special Materials Selecting an Output Location Printing to the Front Output Tray Face down Printing to the Rear Output Slot Face up Loading Paper in the Paper Tray To use the rear output slot Paper full Paper empty Using the Bypass Tray Paper Handling Setting the Paper Type and Size for the Bypass Tray Copying Loading Paper for Copying Making Copies on the Document Glass Copying Making Copies from the Automatic Document Feeder For SCX-4116/4216F Copying Contrast Setting Copy OptionsImage To fine-tune the size of copies Reduced/Enlarged CopyTo select from the predefined copy sizes Press Reduce/Enlarge Number of Copies Using Special Copy FeaturesPress No. of Copies Auto Fit Copying Enlarge button while the Auto Fit copying is enabledClone Copying Collation Copying Side Copying Press Start Copy or Start Copy/Fax again Up or 4-up Copying Poster Copying Changing the Default Settings Setting the Time Out Option Printing Printing a Document Layout tab first displays Landscape prints across the length Select the Samsung SCX-4x16 Series printer To stop a print job from the control panel Cancelling a Print JobFrom the Document menu, select Cancel Printing To stop a print job from the Printers folder Using a Favorite Setting Using Help Property Description Setting Paper PropertiesSize Source Printing Multiple Pages on One Sheet of Paper N-Up PrintingType 1 3 2 1 3 Printing a Reduced or Enlarged Document You can scale your print job on a Fitting Your Document to a Selected Paper Size Printing Posters List Using WatermarksUsing an Existing Watermark Click Ok and start printing Creating a Watermark Editing a Watermark Click Update to save the changes Click OkDeleting a Watermark What is an Overlay? Using OverlaysCreating a New Page Overlay Edit Overlays window, click Create Overlay Using a Page Overlay Click Delete Overlay Deleting a Page OverlayClick OK until you exit the Print window Choosing from 600 dpi Normal or Setting Graphic PropertiesResolution Toner Save Options AdvancedAdvanced Options button Darkness Download as Bit Image When this Setting Up the Locally Shared PrinterSetting Up the Host Computer Windows 9x/Me Setting Up the Client Computer Windows NT 4.0/2000/XP Select Local Port and click New Port Scanning Scanning Using Samsung SmarThru Scanning Basics SmarThru 3 window opens Scan to Email ScanCopy Scan to FAX Scanning Process with Twain Enabled Software Memo Maintenance Clearing the Memory Cleaning the Inside Cleaning Your MachineCleaning the Outside Accumulate inside the machine. This buildup can cause print Maintenance Cleaning the Scan Unit Close the document cover Saving toner Maintaining the Toner CartridgeToner cartridge storage Expected Cartridge Life Redistributing Toner Replacing the Toner Cartridge Maintenance Setting the Notify Toner Option Cleaning the Drum Consumables and Replacement Parts Items Yield Average Memo Troubleshooting Clearing Document Jams For SCX-4116/4216F Input Misfeed Exit Misfeed Roller Misfeed Message Location of Jam Go to Clearing Paper JamsPaper Feed Area Paper feed area Below Bypass tray Paper Exit Area Troubleshooting Fuser Area or Around the Toner Cartridge Bypass Tray Select 90 degrees Click Tips for Avoiding Paper Jams Clearing LCD Error Messages Display Meaning Suggested solutions Installed Problem with the phoneInstall the toner cartridge. See Cancel operation, but Tray Memory has not been Power failure SavedPaper has jammed Clear the jam. See Feeding from the Bypass Paper Feeding Problems Solving ProblemsCondition Suggested solutions Printing Problems Condition Possible cause Suggested solutions Desired spool setting Complex Adjusting the print quality settingsIf you are using Paper size settings do Toner cartridge is Setting Print the document with selectingFollow these steps When you are Users may experience Are blank Defective or out Toner Print Printing Quality ProblemsLight or faded Toner specs Vertical repetitive Defects Background Scatter Misformed characters Skew ConditionCurl or wave Loose toner Wrinkles orBlack pages Character Voids Curl It can receive your fax Incoming fax has Noisy phone line can cause line errorsRestore the document Check your machine by making a copy Copying Problems Scanning Problems Screen Mode you wantThere may be a copying or printing job Try the job again Specifications General Specifications Scanner and Copier Specifications Paper 2.7 Kg Package Weight Plastic 0.7 Kg Printer Specifications Facsimile Specifications For SCX-4216F Overview Paper SpecificationsPaper Dimensions Weight Capacity Supported Sizes of Paper Guidelines for Using Paper Symptom Problem with Paper Solution Paper Output Capacity Paper SpecificationsCategory Specifications Output Location Capacity Printer and Paper Storage Environment Memo Index Page Unistall MFP driver 2.10 SmarThru 2.11 using CD-ROM USB Visit us at SCX-4216F General FAX Functions Speaker, Ringer, Key Sound Changing Setting Options Advanced Fax Setting Options Ii Contents Following topics are included Control Panel Functions V E Setting the Machine ID Finally Entering Characters Using the Number KeypadTo enter additional letters, repeat Step Inserting a Pause Keypad Letters and NumbersChanging Numbers or Names Key Assigned numbers, letters or characters Setting the Date and Time ~ 23 24-hour mode Setting Sounds Changing the Clock Mode Speaker, Ringer, Key Sound Alarm Sound Speaker Volume Setting the Dial Mode Using the Toll Save Mode Getting Started Menu item on the bottom line and press Enter Setting up the Fax SystemChanging the Fax Setup options Use the scroll button Printed documents Available Fax Setup OptionsOption Description Confirm Longer than the paper loaded in the paper When receiving a document as long as orNot occur. If the Auto Reduction feature is Actual size on two or more pages General FAX Functions Sending a Fax Receiving a Fax Preparing Documents for Faxing To fax a document using the Automatic Document Feeder ADFSending a Fax Loading an Original Document To fax a document from the document glass Press Resolution Adjusting the Document ResolutionMode Recommended for Sending a Fax Automatically Press Start Copy/Fax Sending a Fax Manually Confirming Transmission About Receiving Modes Receiving a FaxAutomatic Redialling Loading Paper for Receiving Faxes Your machine is preset to the fax mode at the factory Receiving Automatically in the Fax ModeReceiving Manually in the Tel Mode Receiving Faxes in the Memory Automatic Dialling Storing a Number for Speed Dialling Speed DiallingPress Phonebook on the control panel Sending a Fax using a Speed Number Feed the documents face up into the ADF. Or Setting Group Dial Group DiallingPage Automatic Dialling Searching with a Particular First Letter Searching for a Number MemorySearching Sequentially through the Memory Press Phonebook Printing a Phonebook List Other Ways to FAX To redial the number you last called RediallingSending Broadcasting Faxes Press Redial/Pause Sending a Delayed Fax Will not be present Load the documents face up into the ADF Other Ways to FAX Sending a Priority Fax Other Ways to FAX Adding Documents To a Scheduled Fax Cancelling a Scheduled Fax Bottom line and press Enter Additional Features Using the Secure Receiving Mode Sent Fax Report Printing ReportsPhonebook List Received Fax Report Message Confirmation Power Failure ReportScheduled Job Information Junk Fax Number List Using Advanced Fax Settings Changing Setting Options Advanced Fax Setting Options Using the Remote Control Panel Settings Tab Click the Settings tab to configure fax system settings Advanced Tab Phonebook Tab Firmware Update Tab Information Tab Date and time, set 1.7 delayed fax 4.3 document Load Visit us at