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Samsung SGH-I550 SGH-I550W 9 Troubleshooting, None, Unlock, Message, problem:, Settings, Phone and SIM card, General → Security →, Try this to solve the, Contacting a service centre

Models: SGH-I550DKAARB SGH-I550DKAXSG SGH-I550DKFARB SGH-I550DKFXSG SGH-I550DKMXSG SGH-I550DKWARB SGH-I550DKWMED SGH-I550DKWTUR SGH-I550DKWXSG

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9 Troubleshooting

If you have trouble with your device, try these procedures before you contact a service professional.

Contacting a service centre

If you have attempted the troubleshooting solution and are still having problems with your device, make a note of the following information and contact your local dealer or Samsung after-sales service:

•Model number(s) of your device

•Serial number(s) of your device

•A clear description of the problem

When contacting Samsung, use the contact phone numbers, web addresses, or postal addresses for your country of residence.

When you turn on your device, the following messages may appear:

Message	Try this to solve the
Message	problem:
Insert SIM	Ensure that the SIM card is
card	installed correctly.

Locked	The autolock feature is
	enabled. To use the device,
	you must press <Unlock>
	and enter the code. To
	disable the autolock feature,
	1. Press [ ] → Settings →
	General → Security →
	Phone and SIM card.
	2. Set the Phone autolock
	period to None.

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Contents

Page Using this guide Instructional icons Copyrights and trademarks Personal Productivity Additional Programs Managers Troubleshooting Index Safety and usage information Safety warnings Keep your device away from small children and pets Protect your hearing Install mobile devices and equipment with caution Avoid interference with pacemakers Turn off the device in potentially explosive environments Reduce the risk of repetitive motion injuries Safety precautions Drive safely at all times Follow all safety warnings and regulations Use only Samsung-approvedaccessories Turn off the device near medical equipment Protect batteries and chargers from damage Handle your device carefully and sensibly Avoid interference with other electronic equipment Important usage information Use your device in the normal position Allow only qualified personnel to service your device Ensure maximum battery and charger life Handle SIM cards and memory cards with care Ensure access to emergency services Specific Absorption Rate (SAR) certification information Page 1 Communication Calls Call an international number Make a call from the contact list Insert a pause View and return missed calls Call a recently dialled number Divert calls Bar (block) calls Messages Message folders Inbox icons Outbox status Text messages Multimedia messages Insert object Insert new Send Edit a multimedia message Address fields Listen to voice mail Email messages Send an email message 5.Press <Options> → Insert → an attachment type (optional) View an email message 2.Press <Options> → Connect 3.Press <Options> → Retrieve e-mail 2.Press <Options> → Disconnect View or save email attachments → Attachments Delete an email message <Options> → Delete → Phone only Instant messages Log out Start a conversation Conversations 2.Press <Options> → New conversation → Enter user ID or Select from contacts •Insert smiley: use one of the preset smileys Audio messages Cell broadcast messages 2.Press <Options> → Topic → Add manually Subscribe to a cell broadcast → Subscribe <Options> → Cancel subscription View a cell broadcast topic Smart messages Service messages Logs Recent calls Call duration Communication log Log duration Communication options Text message options Multimedia message options Email options Connection settings •Incoming e-mail:set options for incoming email •Outgoing e-mail:set options for outgoing email User settings My name Service message options Cell broadcast message options Other message options 2 Media Music player Add files to your device Add files to the music library Play music files Create a playlist Camera Capture a photo Use the keypad in Camera mode View a photo Record a video Use the keypad in Camcorder mode Play a video Gallery Open a media file Add a streaming internet link to the Gallery Play streaming content from the internet Video Editor Crop a video Add audio to a video Make a slideshow Make a storyboard Flash® Player RealPlayer® Play a media file in RealPlayer Play streaming web content with RealPlayer Recorder Record a voice clip Play a voice clip PC Studio Install PC Studio Use PC Studio 3 Personal Productivity Contacts Create a new contact card Search for a contact card Copy contact cards Set a default number or address Assign a speed dial number to a contact card Assign a ringtone to a contact card or group Create a contact group Sync your contacts Calendar Create a Calendar event Change the Calendar view Stop an event alarm Change Calendar Options Quickoffice® Open a Quickoffice document Update Quickoffice Adobe® Reader® Notes Create a note Sync notes with other devices 4 Web Browse a web page Exit •Go to web address: move to the entered web page Bookmarks Rotate screen Clear privacy data Connect to a wireless LAN (WLAN) New access point •Data bearer: select Wireless LAN •WLAN network name: set a name for a WLAN network WLAN network status Change browser settings Add a bookmark Use a bookmark Save a web page and view it offline Save a web page View a saved web page Download files from the web 5 Connectivity Use the Bluetooth wireless feature Turn on the Bluetooth wireless feature Change paired device options Send data via the Bluetooth wireless feature Receive data via the Bluetooth wireless feature Activate Remote SIM mode Set a default action for your USB connection Synchronise with Windows Media Player Copy music files to a memory card Synchronise your device Create a new sync profile Synchronise data 6 Additional Programs Calculator Clock Change clock settings Set a new alarm Stop an alarm Create a world clock Converter Add currencies and exchange rates Convert currencies Convert measurements Voice Signal Use name dialling Search for contacts Open applications by voice Send a text message GPS data Activate a positioning method Navigate with GPS data View your current position Monitor trip details Landmarks 7 Managers File manager Search for a file or folder Create a new folder Move a file to a folder Application manager Install a new application Change installation options Remove an application Device manager Define a server profile Start a configuration session Activation key manager View activation keys Restore an expired activation key Memory card manager Format a memory card Back up data to a memory card Restore data from a memory card Protect a memory card with a password Connection manager View connection details Close an open connection View the status of a WLAN network Network Signal Mode Security Coverage 8 Settings General settings Personalisation •Active standby apps. - set the application shortcuts to show in Standby mode Tones Video call tone Ringing type •E-mailalert tone - set a tone for incoming email messages Date and time Enhancement Security Factory settings Positioning Phone settings Call Call divert Call barring Network Connection settings Bluetooth USB Access points Wireless LAN •WLAN network name - set a name for a WLAN network •WLAN network mode - choose a WLAN mode •WLAN security settings - change the security settings Advanced settings Applications settings RealPlayer Camera Voice recorder App. manager Log 9 Troubleshooting Off Your device does not show a signal (no bars next to the network icon) You forgot a security, PIN, or PUK code Your display shows white lines You enter a number, but the call is not dialled You select a contact to call, but the call is not dialled Another caller cannot hear you speaking The sound quality of a call is poor Your device is hot to the touch Your device prompts you to delete some data An application is frozen (will not respond) You cannot find a Bluetooth-enableddevice Hidden Index Page Page Page Declaration of Conformity (R&TTE)