Solve problems
Help and personal needs
To save the time and expense of an unnecessary service call, perform the simple checks in this section before contacting a service professional.
When you switch on your phone, the following messages may appear:
“Please insert SIM card”
•Be sure that the USIM/SIM card is correctly installed.
“Phone lock”
•The automatic locking function has been enabled. You must enter the phone’s password before you can use the phone.
“PIN lock”
•You are using your phone for the first time. You must enter the PIN supplied with the USIM/SIM card.
•The PIN lock feature is enabled. Every time the phone is switched on, the PIN has to be entered. To disable this feature, use the PIN lock menu.
“PUK lock”
•The PIN code was entered incorrectly three times in succession, and the phone is now blocked. Enter the PUK supplied by your service provider.
“No service,” “Network failure,” or “Not done” displays
•The network connection has been lost. You may be in a weak signal area. Move and try again.
•You are trying to access an option for which you have no subscription with your service provider. Contact the service provider for further details.
You have entered a number but it was not dialled
•Be sure that you have pressed [
].
•Be sure that you have accessed the right cellular network.
•Be sure that you have not set an outgoing call barring option.
Your correspondent cannot reach you
•Be sure that your phone is switched on. ([ 
] pressed for more than one second.)
•Be sure that you are accessing the correct cellular network.
•Be sure that you have not set an incoming call barring option.
Your correspondent cannot hear you speaking
•Be sure that you have switched on the microphone.
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