troubleshooting
TROUBLESHOOTING
If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact the SAMSUNG Customer Service near you.
Problem |
| Action |
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Can I specify RF only or RF+P/W mode | 1) | It is not available. |
differently according to the card? | 2) | The mode is defined for each reader device, not the card. |
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| Thus, you can not specify the mode for each card differently. |
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Ever since I | 1) | You might have not saved card information to the PC, but just to the device |
PC application, some cards are not allowed |
| when registering card using the PC application. |
for access. | 2) | Check if there is a registered, but disallowed card in the PC. |
| 3) | For an unregistered card, try to enter it again and save to the PC before |
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| transferring to the device. |
| 4) | The Mass Transfer/Group Transfer function of the PC application will delete |
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| all card data in the device before transferring the PC data to the device. As |
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| such, if you usually register one card on a daily basis, you may not save it to |
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| the PC but transfer to the device, which causes unsaved card numbers not |
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| to be registered with the device in the operation of a |
| 5) | If this is not the case, the problem may be caused by the defective of an |
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| internal circuit. Contact the nearest customer service for technical |
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| assistance. |
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A RF card is normally recognized by my | If the keypad operation does not work at all as a means of authenticating the | |
presenting it to the reader but is not | card, use the PC application to check if the reader is set to use the keypad | |
recognized using the keypad. | values. | |
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The reader reads a card normally but no | 1) | Check the power source of the reader. |
reaction is made to other device or an |
| (Check if the LED indicator of the reader is blinking when it has read a |
irrelevant card number is displayed. |
| card.) |
| 2) | Check if the reader works properly. |
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| (Disconnect the reader from the system and use a measuring device such |
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| as an oscilloscope to measure the output port of the reader.) |
| 3) | Check if the reader is properly connected to the system. |
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| - Check if the Wiegand communication line between the reader and the |
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| system is properly established. |
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| (D0, D1) |
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| - The Wiegand communication line should be connected to GND. |
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| (A different power source may be fine but the |
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| should be connected to GND of the device. |
| 4) | If you find the output signal but with severe noise when using a measuring |
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| device to measure the Wiegand communication line, please check the |
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| followings: |
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| - Connect the shield wire and the spare wire of the cable to GND. |
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| - Use the repeater. |
| 5) | If the problem persists after you followed the instructions above, please |
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| contact the customer service for technical assistance. |
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TROUBLESHOOTING
English _ 21
