Samsung SSA-P102T user manual troubleshooting, Troubleshooting, English

troubleshooting

TROUBLESHOOTING

If the product does not function properly, please see the below for trouble shooting. If the trouble persists, please contact the SAMSUNG Customer Service near you.

Problem		Action
Can I specify RF only or RF+P/W mode	1)	It is not available.
differently according to the card?	2)	The mode is defined for each reader device, not the card.
		Thus, you can not specify the mode for each card differently.
Ever since I mass-transferred data using the	1)	You might have not saved card information to the PC, but just to the device
PC application, some cards are not allowed		when registering card using the PC application.
for access.	2)	Check if there is a registered, but disallowed card in the PC.
	3)	For an unregistered card, try to enter it again and save to the PC before
		transferring to the device.
	4)	The Mass Transfer/Group Transfer function of the PC application will delete
		all card data in the device before transferring the PC data to the device. As
		such, if you usually register one card on a daily basis, you may not save it to
		the PC but transfer to the device, which causes unsaved card numbers not
		to be registered with the device in the operation of a mass-transfer.
	5)	If this is not the case, the problem may be caused by the defective of an
		internal circuit. Contact the nearest customer service for technical
		assistance.
A RF card is normally recognized by my	If the keypad operation does not work at all as a means of authenticating the
presenting it to the reader but is not	card, use the PC application to check if the reader is set to use the keypad
recognized using the keypad.	values.
The reader reads a card normally but no	1)	Check the power source of the reader.
reaction is made to other device or an		(Check if the LED indicator of the reader is blinking when it has read a
irrelevant card number is displayed.		card.)
	2)	Check if the reader works properly.
		(Disconnect the reader from the system and use a measuring device such
		as an oscilloscope to measure the output port of the reader.)
	3)	Check if the reader is properly connected to the system.
		- Check if the Wiegand communication line between the reader and the
		system is properly established.
		(D0, D1)
		- The Wiegand communication line should be connected to GND.
		(A different power source may be fine but the earth-grounding point
		should be connected to GND of the device.
	4)	If you find the output signal but with severe noise when using a measuring
		device to measure the Wiegand communication line, please check the
		followings:
		- Connect the shield wire and the spare wire of the cable to GND.
		- Use the repeater.
	5)	If the problem persists after you followed the instructions above, please
		contact the customer service for technical assistance.

TROUBLESHOOTING

English _ 21