Troubleshooting
If the TV appears to have a problem, first review this list of possible problems and solutions. If none of the troubleshooting tips apply, visit www.samsung.com/support or contact Samsung Customer Service.
Screen
If there is a problem with the screen, run Picture Test (Support > Self Diagnosis > Picture Test) to diagnose the issue. If the test fails to identify a problem, there may be a problem with an external device or the signal strength.
There is something | Try this! | |
wrong with the TV. | ||
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| If you find that the colour on your Samsung television screen is not correct or the | |
| black and white colours are off, run Self Diagnosis (Support > Self Diagnosis > | |
| Picture Test). | |
Component | If the test results are negative, check the following: | |
Connections / Screen | Are the TV's video input connectors connected to the correct external device video | |
Colour | output connectors? | |
| Check other connections as well. If the TV is connected to an external device via a | |
| component cable, check that the Pb, Pr, and Y jacks are plugged into their proper | |
| connectors. | |
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| If you find that the colours on your Samsung TV are correct but just a little too | |
| dark or bright, try adjusting the following settings first. | |
Screen Brightness | Navigate to Picture and adjust Backlight/Cell Light (applicable models), Contrast, | |
| Brightness, Sharpness, Colour, Tint (G/R) and other picture quality adjustment | |
| settings. | |
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Motion Plus / Blur | If you find that there is a blur or “ghost” shadow to the images on your television | |
screen, you might be able to correct the issue using Motion Plus (Picture > Picture | ||
(for LED TV) | ||
Options > Motion Plus). | ||
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| If your Samsung TV appears to turn off by itself, try disabling some of the TV's | |
| energy efficiency features. Check if Sleep Timer(System > Time > Sleep Timer) | |
| has been enabled. Sleep Timer automatically turns off the TV to save energy after | |
| a specified period of inactivity. If the Sleep Timer has not been enabled, see if No | |
Unwanted Powering | Signal Power Off(System > Eco Solution > No Signal Power Off) or Auto Power | |
Off | Off(System > Eco Solution > Auto Power Off) has been enabled. | |
| If your PC is connected to the TV, check your PC power settings. | |
| Make sure the AC power cord is plugged in securely to the wall outlet and the TV. | |
| When watching TV from an aerial or cable connection, the TV will turn off after | |
| 10~15 minutes if there is no signal. | |
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| When the TV is turned on, the remote control receiver flashes 5 times before the | |
| screen turns on. | |
| If you find that you are having problems powering on your Samsung television, | |
Problems Powering On | there are a number of things to check before calling the service department. If the | |
| power cord is connected properly and the remote control is operating normally, the | |
| problem might be with the aerial cable connection or the cable/satellite box not | |
| being turned on. Check the aerial connection or turn on the cable/satellite box. | |
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Unable to find a | Run Setup(System > Setup) or Auto Tuning(Broadcasting > Auto Tuning). | |
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