Samsung UA110S9ARXUM, UA110S9VRXUM, UA110S9VRXZN manual Troubleshooting Screen, Picture Test

Troubleshooting

If the TV appears to have a problem, first review this list of possible problems and solutions. If none of the troubleshooting tips apply, visit www.samsung.com/support or contact Samsung Customer Service.

Screen

If there is a problem with the screen, run Picture Test (Support > Self Diagnosis > Picture Test) to diagnose the issue. If the test fails to identify a problem, there may be a problem with an external device or the signal strength.

There is something wrong with the TV.

Try this!

	If you find that the colour on your Samsung television screen is not correct or the
	black and white colours are off, run Self Diagnosis (Support > Self Diagnosis >
	Picture Test).
Component	If the test results are negative, check the following:
Connections / Screen	Are the TV's video input connectors connected to the correct external device video
Colour	output connectors?
	Check other connections as well. If the TV is connected to an external device via a
	component cable, check that the Pb, Pr, and Y jacks are plugged into their proper
	connectors.
	If you find that the colours on your Samsung TV are correct but just a little too
	dark or bright, try adjusting the following settings first.
Screen Brightness	Navigate to Picture and adjust Backlight/Cell Light (applicable models), Contrast,
	Brightness, Sharpness, Colour, Tint (G/R) and other picture quality adjustment
	settings.
Motion Plus / Blur	If you find that there is a blur or “ghost” shadow to the images on your television
	screen, you might be able to correct the issue using Motion Plus (Picture > Picture
(for LED TV)
	Options > Motion Plus).
	If your Samsung TV appears to turn off by itself, try disabling some of the TV's
	energy efficiency features. Check if Sleep Timer(System > Time > Sleep Timer)
	has been enabled. Sleep Timer automatically turns off the TV to save energy after
	a specified period of inactivity. If the Sleep Timer has not been enabled, see if No
Unwanted Powering	Signal Power Off(System > Eco Solution > No Signal Power Off) or Auto Power
Off	Off(System > Eco Solution > Auto Power Off) has been enabled.
	If your PC is connected to the TV, check your PC power settings.
	Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
	When watching TV from an aerial or cable connection, the TV will turn off after
	10~15 minutes if there is no signal.
	When the TV is turned on, the remote control receiver flashes 5 times before the
	screen turns on.
	If you find that you are having problems powering on your Samsung television,
Problems Powering On	there are a number of things to check before calling the service department. If the
	power cord is connected properly and the remote control is operating normally, the
	problem might be with the aerial cable connection or the cable/satellite box not
	being turned on. Check the aerial connection or turn on the cable/satellite box.
Unable to find a	Run Setup(System > Setup) or Auto Tuning(Broadcasting > Auto Tuning).
Channel