Miscellaneous |
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There is something wrong | Try this! | |
with the TV. | ||
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| Watching TV for an extended period of time causes the panel to generate heat. | |
| The heat from the panel is dissipated through internal vents running along the | |
The TV is hot. | top part of the TV. The bottom portion, however, may feel hot to the touch after | |
extended use. Children watching TV need constant adult supervision to prevent | ||
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| them from touching the TV. This heat, however, is not a defect and does not | |
| affect the TV's functionality. | |
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| HD channels will have black bars on either side of the screen when displaying | |
| upscaled SD (4:3) content. | |
The picture won’t | Black bars will appear at the top and bottom of the screen when you watch | |
display in full screen. | movies that have aspect ratios different from your TV. | |
| Adjust the picture size options on your external device or set the TV to full | |
| screen. | |
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The "Mode Not | Check the supported resolutions of the TV and adjust the external device’s | |
Supported" message | ||
output resolution accordingly. | ||
appears. | ||
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The Subtitle item in the | You cannot select the Subtitle menu if you have selected a source connected | |
to the TV via HDMI or Component. The external device’s Subtitle function must | ||
TV menu is grayed out. | ||
also be activated. | ||
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The TV smells of plastic. | This smell is normal and will dissipate over time. | |
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The TV is tilted to the | Remove the base stand from the TV and reassemble it. | |
side. | ||
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Broadcasting is grayed | The Broadcasting menu is only available when Source is set to TV. | |
The Broadcasting menu cannot be accessed while watching TV using a cable | ||
out. | ||
box or satellite receiver. | ||
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The settings are lost | If Use Mode is set to Store Demo, the TV's audio and video settings are | |
after 30 minutes or every | automatically reset every 30 minutes. | |
time the TV is turned off. | Change Use Mode (Support > Use Mode) to Home Use. | |
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| Check the cable connections and reconnect them. | |
There is an intermittent | Loss of audio or video can be caused by using overly rigid or thick cables. | |
loss of audio or video. | Make sure the cables are flexible enough for long term use. If you are mounting | |
| the TV to a wall, we recommend using cables with | |
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There are small particles | This is part of the product’s design and is not a defect. | |
on the TV's bezel. | ||
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The PIP menu is not | PIP functionality is only available when you are using an HDMI or Component | |
available. | source. | |
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A POP (TV’s internal | Change Use Mode (Support > Use Mode) to Home Use. | |
banner ad) appears on | ||
the screen. |
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The TV is making a | The expansion and contraction of the TV's outer casing may cause a popping | |
popping noise. | noise. This does not indicate a product malfunction. The TV is safe to use. | |
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