Samsung UA32J5500AKXXV, UA32J5500AWXSQ, UA32J6300AKXXV, UA40J5500AKXXV, UA40J5500AWXSQ, UA40J5520AKXXV, UA40J6200AKXXV, UA40J6200AWXSQ, UA40J6300AKXXV, UA40J6300AWXSQ, UA43J5500AKXXV, UA43J5500AWXSQ, UA43J5520AKXXV, UA48J5500AKXXV, UA48J5520AKXXV, UA48J6200AKXXV, UA48J6300AKXXV, UA48J6300AWXSQ, UA50J5500AWXSQ, UA55J5500AKXXV, UA55J5500AWXSQ, UA55J6200AKXXV, UA55J6300AKXXV, UA55J6300AWXSQ, UA60J6200AKXXV, UA60J6200AWXSQ Troubleshooting, Precautions and Notes

Troubleshooting

Getting Support

130Support through Remote Management

131Finding the contact information for service

There Is a Problem with the Picture

132 Testing the picture

I Can't Hear the Sound Clearly

135 Testing the sound

There Is a Problem with the Broadcast

My Computer Won't Connect

I Can't Connect to the Internet

The Schedule Recording/Timeshift Function Isn't

Working

Anynet+ (HDMI-CEC) Isn't Working

I Have Trouble Launching/Using Apps

My File Won't Play

I Want to Reset the TV

Other Issues

Precautions and Notes

Before Using the Recording and Timeshift Functions

142Before using the recording and Schedule Recording functions

144 Before using the Timeshift function

Read Before Using Apps

Read Before Using the Web Browser

Read Before Playing Photo, Videos, or Music Files

148Limitations on use of Photo, Videos, and Music files

149Supported external subtitles

149Supported internal subtitles

150Supported image formats and resolutions

150Supported music formats and codecs

151Supported video codecs

Read After Installing the TV

153Picture sizes and input signals

154Installing an anti-theft lock

154 Read before setting up a wireless Internet connection

Read Before Connecting a Computer (Supported

Resolutions)

156IBM

156MAC

157VESA DMT

Supported Resolutions for Video Signals

158CEA-861

159DVI

Read Before Using Bluetooth Devices

160 Restrictions on using Bluetooth

Licence

Glossary

Contents

Page Quick Guides Connections Remote Control and Peripherals Smart Features TV Viewing Picture and Sound System and Support Troubleshooting Precautions and Notes Using Smart Hub Connecting to the Internet Setting up Smart Hub Welcome to Smart Hub Using Smart Hub Improving the Viewing Experience of Sports Events Activating Sports Mode Editing Channels Running the Edit Channel function Rearranging or deleting channels Connecting an Antenna (Aerial) Connecting to the Internet Establishing a wired Internet connection Using LAN cables LAN Connecting to a wired Internet network automatically Establishing a wireless Internet connection Connecting to a wireless internet network automatically Connecting to a wireless internet network with WPS Checking the internet connection status Changing the name of the TV on a network Connecting to a Network via a Mobile Dongle Page Troubleshooting Internet Connectivity Issues Troubleshooting wired Internet connectivity issues Try now No network cable found IP auto setting failed Unable to connect to the network Troubleshooting wireless Internet connectivity issues Wireless network connection failed Unable to connect to a wireless router Page Connecting Video Devices Connecting with an HDMI cable Connecting with a component cable Connecting with a composite (A/V) cable Audio Input and Output Connections Connecting with an HDMI (ARC) cable Connecting with a digital audio (optical) cable Connecting with a stereo audio cable Connecting a Computer Connecting through the HDMI port Connecting with an HDMI-to-DVIcable Connecting through your home network Connecting a Mobile Device Connecting with an MHL-to-HDMICable Using Screen Mirroring Connecting via a mobile device Connecting by automatically allowing the connection Connecting mobile devices without a wireless router (Wi-FiDirect) Managing the connection status of previously connected mobile devices Connecting a mobile device via Samsung Smart View Changing the input signal with external devices Connection Notes Connection notes for HDMI Connection notes for audio devices Connection notes for computers Connection notes for mobile devices Using the Tools menu on the TV screen Controlling the TV with a Keyboard Connecting a keyboard Connecting a USB keyboard Connecting a Bluetooth keyboard Using the keyboard Changing keyboard settings Controlling the TV with a Mouse Connecting a USB mouse Connecting a Bluetooth mouse Using a mouse Changing mouse buttons and pointer speed Connecting a Bluetooth Gamepad Entering Text using the On-ScreenQWERTY Keypad Using additional functions Smart Hub Launching Smart Hub automatically Removing or pinning an item in the Recent group Testing Smart Hub connections Using the Smart Hub Tutorial Resetting Smart Hub Using Smart Hub with a Samsung Account Creating a Samsung account Creating a Samsung account Creating a Samsung account using a Facebook account Signing in to a Samsung account Registering your Samsung account to the TV Signing in to a registered Samsung account saved on the TV Linking your Samsung account to external service accounts Linking or disconnecting a service account Changing and adding information to a Samsung account Deleting a Samsung account from the TV Using the GAMES Service Managing games with the pop-upOptions menu Viewing the Detailed Information screen Installing and running a game Installing games Launching an installed game Managing downloaded or purchased games Updating a game Enabling automatic game updates Removing a game Rating a game Registering a coupon Using the Apps Service Managing Apps with the pop-upOptions menu Installing an app Installing an app quickly Launching an app Enabling automatic apps updates Removing an app from the TV Locking and unlocking apps Updating apps Rearranging apps Rating and sharing a purchased content Using other app features and functions Using channel bound apps Using the e-Manual Launching the e-Manual Using the buttons in the e-Manual Accessing the associated menu screen from an e-Manualtopic page Updating the e-Manualto the latest version Using the web browser Browsing preferences Using the MY CONTENT Service Read before playing media content Playing multimedia content in a computer or mobile device Playing multimedia content saved on a computer or mobile device Playing media content saved on a USB device Safely Removing a USB Device Buttons and functions available while viewing photos Page Buttons and functions available while viewing videos Page Buttons and functions available while playing music Listening to music in HD quality Functions on the media content list screen Using the NewsON Service News Weather Viewing Digital Broadcast Information at a Glance Using the guide ●● Edit Favourite Channels View Details Watch Record or Schedule Recording Checking current programme info Changing the broadcast signal Checking digital channel signal info and strength Recording Programmes Recording programmes Instant recording Using the instant and schedule recording options from the guide Using the Instant and Schedule Recording options from programme info window Using the functions available while recording a programme Using the buttons on the remote control while recording a programme Managing the schedule recording list Viewing recorded programmes Using the functions available while playing a recording ●● Highlights Player Managing recorded files Using the functions for the saved file list Setting Up a Schedule Viewing Setting up a schedule viewing for a channel Setting up a schedule viewing for digital channel Setting up a schedule viewing for analogue channel Editing a Schedule Viewing Cancelling a Schedule Viewing Using Timeshift Using the buttons on the remote control while using Timeshift Using the Channel List Page Registering, Removing, and Editing Channels Registering and removing channels Removing registered channels Editing registered channels Enabling / Disabling password protection on channels Locking / Unlocking channels Enabling/Disabling Edit Channel Number function Creating a Personal Favourites List Registering channels as favourites Viewing and selecting channels on favourites lists only Editing a Favourites List Using the Edit Favourites screen menu items Removing registered channels from a favourites list Rearranging a favourites list Renaming a favourites list Copying channels from one favourites list to another Making Sports programmes More Realistic with Sports Mode Enabling sports mode Choosing the sports type Extracting highlights automatically Using the functions available while watching sports in sports mode Highlights Player –– When Audio Description is on Viewing a game recorded in sports mode TV-ViewingSupport Features Showing subtitles Enabling Subtitles Changing the subtitle mode Setting the subtitle language Setting the preferred languages Scanning for available channels Selecting the broadcast audio language Audio Description Using the Channel Settings Setting the country (area) Tuning broadcast signals manually Tuning digital channels Tuning analogue channels Fine-Tuningthe screen Transferring channel list Reading digital text Setting satellite system Changing teletext language Adjusting the Picture Quality Choosing a picture mode Adjusting the picture quality Applying the current picture settings to other input sources Adjusting advanced settings Adjusting picture options ●● Digital Clean View Try now Auto Visualisation ●● MPEG Noise Filter Try now ●● HDMI Black Level Try now ●● Film Mode Try now Picture Support Functions Viewing a picture-in-picture(PIP) Changing the picture size and position Changing the picture size Changing the picture size automatically Changing the picture size in 4:3 or Screen Fit mode Fitting the picture to the screen Listening to audio only (Picture Off) Resetting the picture mode settings Adjusting the Sound Quality Choosing a sound mode Applying sound effects Using the Sound Support Functions Selecting speakers Specifying the TV's installation type Listening to TV sound through a Samsung Bluetooth audio device Listening to the TV through Bluetooth headphones Listening to TV sound through a Samsung Multiroom Link compatible speaker ●● Volume Level ●● Speaker Test ●● Edit Name Enabling digital audio output Resetting all sound settings Setting the Time and Using the Timer Setting the current time Setting the clock using digital broadcast info Setting the clock manually Setting the clock automatically If the clock is wrong in auto mode Using the timers Using the sleep timer Turning on the TV using the on timer Turning off the TV using the off timer Using the Screen Burn Protection and Energy Saving Functions Preventing screen burn Reducing the energy consumption of the TV ●● Energy Saving Try now ●● Eco Sensor Min. Backlight ●● No Signal Power Off Try now ●● Auto Power Off Try now Using Anynet+ (HDMI-CEC) Setting up Anynet+ (HDMI-CEC) Using Anynet+ (HDMI-CEC) Viewing Anynet+ (HDMI-CEC)-compliantdevices Setting up as an Anynet+ (HDMI-CEC)-enableddevice Read before connecting an Anynet+ (HDMI-CEC) Updating the TV’s Software Updating the TV’s software to the latest version Updating the TV automatically Protecting the TV from Hacking and Malicious Code Checking the TV and connected storage for malicious code If malicious code is detected Configuring additional functions Using Other Functions Running the accessibility functions quickly Enabling voice guides for the visually impaired Changing the volume, speed and pitch of the Voice Guide Adjusting the menu transparency White text on black background (high contrast) Enlarging font (for the visually impaired) Learning about the remote control (for the visually impaired) Listening to the TV through Bluetooth headphones (for the hearing impaired) Using the Indian Cinema Mode Changing the menu language Setting up a password Checking Notifications Enabling game mode Richer colours and superior picture quality (BD Wise) Enabling/Disabling sound feedback Locking/Unlocking the Control Stick Showing/Hiding the Samsung logo while booting Enabling the TV to boot faster Enabling/Disabling the front indicators Removing Flickering Registering the TV as a DivX-certifieddevice (watching for pay DivX movies) Restoring the TV to the factory settings Using the TV as a display model (for retail stores) Enabling/ Disabling Data Service function (HbbTV) Connecting to a TV Viewing Card slot To connect the CI CARD Adapter, follow these steps: Using the “CI or CI+ CARD” Teletext Feature Page Getting Support Support through Remote Management What Does Remote Service Do How Does it Work Finding the contact information for service There Is a Problem with the Picture Testing the picture Page Page I Can't Hear the Sound Clearly Testing the sound There Is a Problem with the Broadcast My Computer Won't Connect I Can't Connect to the Internet The Schedule Recording/Timeshift Function Isn't Working Anynet+ (HDMI-CEC)Isn't Working I Have Trouble Launching/Using Apps My File Won't Play I Want to Reset the TV Other Issues Page Before Using the Recording and Timeshift Functions Before using the recording and Schedule Recording functions Auto Power Off Before using the Timeshift function Read Before Using Apps Read Before Using the Web Browser Page Read Before Playing Photo, Videos, or Music Files Limitations on use of Photo, Videos, and Music files Supported external subtitles Supported internal subtitles Supported image formats and resolutions Supported music formats and codecs Supported video codecs Other restrictions Video decoders Audio decoders Read After Installing the TV Picture sizes and input signals Installing an anti-theftlock Read before setting up a wireless Internet connection Precautions for wireless Internet Wireless security protocols Read Before Connecting a Computer (Supported Resolutions) IBM MAC VESA DMT Supported Resolutions for Video Signals CEA-861 DVI Read Before Using Bluetooth Devices Restrictions on using Bluetooth Licence Open Source License Notice Glossary ●● ARC (Audio Return Channel) ●● DVI (Digital Visual Interface) ●● HDMI (High Definition Multimedia Interface) ●● Dynamic versus Static IP Addresses ●● Bluetooth ●● Ethernet ●● Component Connection Audio description feature on the remote control