Manuals / Samsung / TV and Video / Televisions

Samsung UA32H5500AKXXV, UA65H6400AWXSQ manual Getting Support, Support through Remote Management

Models: UA60H6400AKXXV UA48H5510AKXXV UA55H6400AKXXV UA48H6400AKXXV UA40H5510AKXXV UA75H6400AWXSQ UA55H6400AWXSQ UA40H6300AKXXV UA46H7000AKXXV UA40H5500AKXXV UA65H6400AWXSQ UA75H7000AWXSQ UA60H6300AWXSQ UA48H6400AWXSQ UA48H5500AWXSQ UA48H5552AKXXV UA40H5552AKXXV UA55H6800AWXSQ UA32H4500AWXSQ UA48H6300AWXSQ UA48H5500AKXXV UA32H5500AWXSQ UA32H5552AKXXV UA40H5562AKXXV UA48H5562AKXXV UA55H7000AWXSQ UA55H8000AWXSQ UA40H5500AWXSQ UA48H6800AWXSQ UA40H6300AWXSQ UA55H7000AKXXV UA48H6300AKXXV UA75H6400AKXXV UA32H5500AKXXV UA65H7000AKXXV UA40H6400AKXXV UA50HU7000KXXV

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Getting Support

The TV has several built-in systems designed for user and TV system support.

Support through Remote Management

Support > Remote Management Try Now

If you need assistance with your TV, you can use this feature to let Samsung Electronics diagnose your TV remotely. You will need to read and agree to the service agreement before using this feature. A Samsung Electronics technician will then diagnose, repair, and update your TV remotely.

"" This option requires an Internet connection.

What Does Remote Service Do?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely.

●● Diagnose your TV

●● Adjust the TV settings for you ●● Perform a factory reset your TV

●● Install recommended firmware updates

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Samsung UA32H5500AKXXV, UA65H6400AWXSQ Getting Support, Support through Remote Management, What Does Remote Service Do?

Contents

Manual Contents Internet Connection TV Viewing and Recording Features Picture and Sound Settings Troubleshooting Connecting the TV to the internet Using the Smart TV Using Smart Hub Setting up Voice Control Using Voice Control Setting up Motion Control Using Motion Control Setting the Samsung Smart Control Using the Samsung Smart Control Using the Samsung Smart Control Activating Soccer Mode Using the Soccer Mode Using the Multi-Link Screen Using Multi-Link Screen Running Editing Channel Editing channels Sorting the channel list Aerial Connection Hdmi Video Device Connection Hdmi Connection Component Connection AV Connection Hdmi ARC Connection TV Audio through the External Speakers Digital Audio Optical Connection Audio Out Connection Connecting to a Computer Connecting via Hdmi Port Connecting with the Hdmi DVI Port Connecting via Home Network Dlna Connecting via Samsung Link Connecting with a Mobile Device Mobile Device Screen on TV Screen Mirroring Connecting via a mobile deviceNot searching for the TV on mobile devices Allow/Reject the connection via mobile devices 111 Network Wi-Fi Direct Try Now Connecting via Smart View Universal remote setup Input Signal SelectionName of TV on Network Network Device Name Try Now Inserting Batteries into Samsung Smart Control When you see this alarm icon on the screen Reconnecting Samsung Smart Control Pairing Samsung Smart Control Using Samsung Smart Control Button FunctionsLED 6400 ~ 6500 Series Colours and shape may vary depending on the model LED 7000 Series ¢ / AD Guide / CH.LIST Additional Functions Using the TV by Moving the Samsung Smart Control Using the TV with the Touchpad Menu Access & Item SelectionMoving the Focus/Pointer Displaying the Context-sensitive Menu on Smart Hub Moving to the Smart Hub panelScrolling on the Web Browser Info AD/SUBT System Universal Remote Setup Setting Up the Universal Remote Control Using the TV Remote Controlling External Devices with the TV RemoteExternal Device Registration Universal Remote Features Connecting a USB Keyboard Connecting a KeyboardConnecting a Bluetooth Keyboard System Device Manager Keyboard Settings Try Now Switch Input Language Using the KeyboardChanging Keyboards Try Now Keyboard type Connecting a USB Mouse Connecting a MouseConnecting a Bluetooth Mouse System Device Manager Mouse Settings Try Now Changing Mice Try Now Using the MouseChanging Mouse Buttons and Pointer Speed Try Now Primary Button Using Additional Functions Entering Text Using Qwerty Connecting a LAN Cable Establishing a Wired Internet Connection Connecting to a Wired Internet Network Manually Connecting to a Wired Internet Network AutomaticallyNetwork Network Settings Try Now Network Network Settings IP Settings Connecting to a Wireless Internet Network Automatically Establishing a Wireless Internet Connection Wireless network Connecting to a Wireless Internet Network Manually 111 222 Connecting to a Wireless Internet Network with WPS Troubleshooting Wired Internet Connectivity Issues Troubleshooting Internet Connectivity IssuesIP auto setting failed Try Now No network cable found Try Now Try Now Troubleshooting Wireless Internet Connectivity Issues Wireless network connection failed, Try Now Try NowUnable to connect to a wireless router Try Now Try Now Network Network Status Try Now Checking the Internet Connection Status Supported Telecom and Model Name Mobile Network Using Multi-Link Screen Using Multiple Functions in a Single Screen Multi-LinkSelecting a Feature Changing the Channel/Volume Smart Hub Testing Smart Hub connectionsSmart Hub Open Smart Hub Try Now Support Self Diagnosis Smart Hub Connection Test Setting your favourite item Opening the Home ScreenDeleting browsing history NewsON Moving to the Panel ScreenGames On TV Resetting Smart Hub Using the Smart Hub TutorialSmart Hub Reset Smart Hub Try Now Support Smart Hub Tutorial Using Smart Hub with Samsung Account Creating a Samsung AccountSmart Hub Samsung Account Try Now Signing into Samsung Account Creating a Samsung Account using a Facebook AccountLogging into and Saving a Samsung Account Easily Logging Into Your Samsung Account Saved on the TV Smart Hub Samsung Account Link Service Accounts Disconnecting a Linked AccountLinking My Samsung and App Accounts Linking an App Account Deleting All Samsung Accounts from the TV Changing and Adding Information to Samsung AccountSmart Hub Samsung Account Smart Hub Samsung Account Remove Accounts from TV Using the NewsON Panel NewsWeather Using the Games Panel Using Pop-Up Menu FunctionsInstalling and Running a Game Quickly Installing Games Installing an App in the Detailed Game Information ScreenLaunching a Game Updating a Game Managing Downloaded or Purchased GamesRemoving a Game Rating/Sharing/Reviewing a Game Using Samsung Apps Panel Using Pop-Up Menu Functions Installing an App Quick InstallationInstalling an App from the Detailed App Information Screen Rearranging Apps on the Samsung Apps Screen Default AppsLaunching an App Manual Rating/Reviewing an App Removing an App from the TVRemoving an App Removing Multiple Apps Setting Auto App Update Samsung Apps FeaturesSmart Hub Apps Settings Updating an App Setting Push Notification Using an App while Watching TVUsing SyncPlus while Watching TV Using On TV Panel Page Viewing Detailed Programme Information Removing Adult Content from the Recommended List Configuring On TV SettingsSmart Hub On TV Settings Receiving Automatic Notifications Using Movies & TV Shows Panel Page Using Pop-Up Menu Functions Registering Content to Favourites Restricting Purchased Content ViewingWatching a Movie/TV Programme Smart Hub VOD Rating Lock Rating and Sharing a Purchased Content Rating ContentSharing With SNS Multimedia Playing Photos, Videos, and Music Multimedia Playing Media Contents from a USB Device Allowing Connection with a Computer/Mobile Device Playing Multimedia Content Saved in a Computer/Mobile Device When Connected through Samsung Link When Connected through Home Network Dlna Playing Media Contents from a Storage Service Buttons and Functions Available while Viewing Photos SettingsPause / Play Previous / Next Rewind / Fast Forward Buttons and Functions Available while Watching Video Seconds Shuffle Buttons and Functions Available while Playing Music Filter Functions on the Media Content List ScreenSort by Options Controlling the TV with Your Voice Voice Control Using the Voice Recognition TutorialEnabling Voice Control System Voice Control Learning Voice Control Basics Changing Voice Control LanguageSystem Voice Control Language Using the Voice Interaction function Interactively Enabling/Disabling TV VoiceEnabling TV Voice in Selected Voice Gender Testing Ambient Illumination Using the TV Camera Controlling the TV using Motions Motion ControlChecking Illumination Motion Control Environment Check System Motion Control Activating Motion Control Using Motion Control TutorialLearning Motion Control Basics System Motion Control Motion Control Small circle may not be recognised by the TV Showing and Hiding Animated Motion Guide Adjusting Pointer Speed Motion Control Layout on the TV Screen Motion Control Screen LayoutPage Motion Control Layout on the Smart Hub Screen Displaying Hidden Icons When Using Smart Hub Registering Your Face to Your Samsung Account Signing in with Face Recognition Singing into Samsung Account with Your Face Changing Login Method to Face Recognition Using the Guide Digital Broadcast Information at a GlanceBroadcasting Guide Try Now Digital Signal Info and Strength Change the Broadcast SignalSupport Self Diagnosis Signal Information Try Now Checking the Current Programme Info Recording Programmes Creating a USB Recording DeviceOn TV Recorded TV Managing USB Recording Devices Instant Recording Recording ProgrammesInstant and Schedule Recording options from the Guide Schedule Recording option on a Specified Date and Time Buttons and Functions Available While Recording a Programme Deleting Schedule Recording Sessions Managing the Schedule Recording ListEditing Schedule Recording Sessions Broadcasting Schedule Manager Viewing Recorded Programmes Available Buttons and Features while Playing RecordingsOn TV Recorded TV or Multimedia USB Drive Zoom Live TV Highlights Player Subtitle Settings Managing Recorded Files Saved File List Features Delete Setting Up Schedule Viewing Setting Up a Schedule ViewingDigital Channel Schedule Viewing Analogue Channel Schedule Viewing Managing the Schedule Viewing List Deleting Schedule Viewing SessionsEditing Schedule Viewing Sessions Using Timeshift Go to Live TV / Stop TimeshiftPause Broadcasting Channel List Try Now Using the Channel List Registering and Removing Channels Registering, Removing, and Editing ChannelsRemoving Registered Channels Broadcasting Edit Channel Try Now Enabling/Disabling Password Protection on Channels Editing Registered ChannelsLocking/ Unlocking Channels Registering a Channel as Favourites Creating a Personal Favourites ListRegistering the Current Channel as a Favourites Registering Multiple Channels as Favourites Edit Favourites Features Viewing Favourites List Channels OnlyEditing a Favourites List Rearranging a Favourites List Removing Registered Channels from a Favourites List Copying a Favourites List to a Different Favourites List Renaming a Favourites List Watching a Sports Game Realistically Soccer Mode Enabling Soccer ModeExtracting Highlights Automatically Functions Available in Soccer Mode Viewing a Sports Event Recorded in Soccer Mode When Audio Description is set to OnGo to Social TV / Social TV Showing Subtitles TV-Viewing Support FeaturesSubtitle Options Changing Teletext Language PIP Broadcast Viewing Select Broadcasting Auto Tuning Broadcasting Auto Tuning Try NowAuto Tuning Scanning for Available Channels Selecting the Broadcast Audio Options System Accessibility Audio DescriptionAudio Description Broadcasting Audio Options Try Now Audio Language Using the Channel Settings Manual TuningCountry or Area When Aerial Source is set to Terrestrial or Cable Fine-Tuning the ScreenDigital Channel Tuning Analogue Channel Tuning Broadcasting Channel Settings Satellite System Broadcasting Channel Settings Transfer Channel ListTransfer Channel List Satellite SystemPage Broadcasting Common Interface CI Menu Common InterfaceCAM video transcoding Application Info Choosing the Right Picture Mode for the Viewing Environment Changing the Picture Mode and Adjusting the Picture Quality Adjusting the Picture Quality for Each Picture Mode Fine-Tuning Each Picture Mode Advanced Settings Motion Lighting Try Now White Balance Try Now Adjusting the Picture for Easier Viewing Picture Options Analogue Clean View Film Mode Try NowMotion Plus LED Clear Motion Viewing in 3D Starting 3DPicture 3D Picture 3D 3D Mode Changing the 3D Mode Adjusting the 3D Effect Picture PIP Picture Support Functions Choosing the Right Screen Size Changing the Picture Size and Position Resetting the Picture Mode Settings Adjusting the Screen PositionAdjusting the 43 Screen Size Choosing the Right Sound Mode for the Environment Changing the Sound Mode and Using Sound Effects Sound Sound Effect Try Now Using Sound EffectsDTS TruDialog Try Now Equaliser Try Now Listening to TV Sound through Samsung Bluetooth Audio Designating the TVs Installation TypeSound Support Functions Selecting Speakers Enabling the Sound Additional Settings Resetting All Sound Settings Listening to 3D Audio in 3D ModeSound Reset Sound Try Now Sound 3D Audio Setting the Current Time Setting the Time and Using the TimerSetting the Clock using Digital Broadcast Info If the Clock is Wrong in Auto Mode Using the Timers Using the Sleep TimerTurning On the TV using On Timer Turning Off the TV Using Off Timer System Time Off Timer Try NowMusic / Photo Using the Screen Burn Protection and Energy Saving Features Using Energy Saving FeaturesPreventing Screen Burn Setting Up Anynet+ HDMI-CEC Using Anynet+ HDMI-CECSystem Anynet+ HDMI-CEC Try Now Auto Turn Off Try Now Accessing the External Devices Menu Using Anynet+ HDMI-CECSelecting an External Device Anynet+ HDMI-CEC Additional e-Manual Features Using the e-ManualLoading Pages using Keywords Launching the e-Manual Accessing the Menu from the e-Manual Try Now Using History to Load Previously Read PagesUpdating the e-Manual to the Latest Version Loading Pages from the Index Support Software Update Try Now Updating Software using a USB connectionSupport Software Update Update now Updating the Software Software update via satellite channel Enabling Automatic Software UpdatesProtecting the TV from Hacking and malicious code Checking the TV and Connected Storage Media System Smart Security Settings Auto scan Automatically Scanning when the TV is Powered OnAutomatically Adding malicious code to the Blocked List If malicious code is detected System Accessibility Voice Guide Using Other FunctionsEnabling Voice Guide for the Visually Impaired Channel List Source Guide On TV Voice Control TV menu Enabling the High Contrast Adjusting the Menu Transparency Expanding the Smart Hubs Focus Area Setting Up a PasswordChanging the Menu Language Checking Notifications Enabling Game Mode Programme Rating LockEnjoying Rich Colours and Superior Picture Quality BD Wise Enabling the TV to Boot Faster Showing/Hiding the Samsung Logo while BootingEnabling/Disabling Sound Feedback Locking/Unlocking the Panel Keys System DivX Video On Demand Try Now Support Self Diagnosis Reset Try Now Restoring the TV to the Factory SettingsSupport Use Mode Try Now Turning the TV into a Display Model for retail stores Connecting to a TV Viewing Card slot Using the CI or CI+ CardTo connect the CI CARD, follow these steps To connect the CI Card Adapter, follow these steps Using the CI or CI+ Card Teletext Feature Typical Teletext Getting Support What Does Remote Service Do?Support through Remote Management Support Remote Management Try Now How Does it Work? Finding the Information You Need for Service There is a problem with the screenTesting the Picture Support Contact Samsung Try Now Sharpness, Colour, and Tint G/R settings Jacks are plugged into their proper connectors Auto Tuning function Testing the Sound Cant hear the sound clearlySupport Self Diagnosis Sound Test Try Now Testing 3D Picture Quality Cant see 3D images clearlySupport Self Diagnosis 3D Picture Test There is a problem with the broadcast Computer wont connectCant connect to the Internet Performance Test Schedule Recording/Timeshift function isnt Working Anynet+ HDMI-CEC isnt working Page Am having trouble launching/using apps Want to reset the TVMy file wont play Signal Information Other Issues Change the Use Mode Support Use Mode to Home Use Before Using the Recording and Timeshift Functions Before Using the Recording and Schedule Recording FunctionsClock Before the Using Timeshift Function 3D Precautions Before Using 3D Viewing ModePage Safety Precautions Hdmi Supported Resolutions for each 3D Mode Digital Channel ComponentVideos/Photos Computer via Hdmi Cable Recommendation Disclaimer Recommendation with Voice InteractionRecommendation Voice, Motion, and Face Recognition Precautions Read Before Using Voice, Motion, or Face RecognitionUsing the TV Camera Face Recognition Voice Control Motion Control Requirements for Using Voice, Motion, or Face Recognition Requirements for Using Voice RecognitionRequirements for Using Motion Recognition Requirements for using Face Recognition Read Before Using Samsung Apps WebBrowser Restrictions Page Read Before Playing Photo, Video, or Music Files Photo, Video, and Music File Use LimitationsStorage Device File Transfers Supported Internal Subtitles Supported External Subtitles Supported Music Formats and Codecs Supported Image Formats and Resolutions Supported Video Codecs Other Restrictions Video DecodersAudio Decoders Read After Installing the TV Picture Sizes and Input SignalsInstalling an Anti-Theft Kensington Lock Read Before Setting Up a Wireless Internet Connection Wireless Internet PrecautionsWireless Security Protocols LED 4 series Read Before Connecting a Computer Supported Resolutions Vesa DMT LED 5, 6, 7 series Vesa DMT CEA-861 Supported Video Resolutions Licence Page Glossary