Samsung UA40H5500AKXXV, UA65H6400AWXSQ, UA40H5552AKXXV, UA48H6300AKXXV manual Troubleshooting

Troubleshooting

Getting Support

183 Support through Remote Management

185 Finding the Information You Need for Service

There is a problem with the screen.

185 Testing the Picture

I can't hear the sound clearly.

188 Testing the Sound

I can't see 3D images clearly.

189 Testing 3D Picture Quality

There is a problem with the broadcast.

The computer won't connect.

I can't connect to the Internet.

The Schedule Recording/Timeshift function isn't working. Anynet+ (HDMI-CEC) isn't working.

I am having trouble launching/using apps.

My file won't play.

I want to reset the TV.

Other Issues

Notes and Precautions

Before Using the Recording and Timeshift Functions

197Before Using the Recording and Schedule Recording Functions

198Before the Using Timeshift Function

Before Using 3D Viewing Mode

199 3D Precautions

202 Supported Resolutions for each 3D Mode

S-Recommendation Disclaimer

204S Recommendation with Voice Interaction

204S Recommendation

Read Before Using Voice, Motion, or Face Recognition

205 Voice, Motion, and Face Recognition Precautions

207 Requirements for Using Voice, Motion, or Face Recognition

Read Before Using SAMSUNG APPS

WebBrowser Restrictions

Read Before Playing Photo, Video, or Music Files

212 Photo, Video, and Music File Use Limitations

212Storage Device File Transfers

213Supported External Subtitles

213Supported Internal Subtitles

214Supported Image Formats and Resolutions

214Supported Music Formats and Codecs

215Supported Video Codecs

Read After Installing the TV

217 Picture Sizes and Input Signals

217Installing an Anti-Theft Kensington Lock

218Read Before Setting Up a Wireless Internet Connection

Read Before Connecting a Computer (Supported Resolutions)

219 LED 4 series

221 LED 5, 6, 7 series

Supported Video Resolutions

223 CEA-861

Licence

Glossary