![](/images/new-backgrounds/1284065/284065113x1.webp)
Top 5 Troubleshooting Tips |
TV 5 Problemas Principales
1. | Can'tConnect with Network or Apps (For internet supported | |
| model only) | |
| • | Make sure there is a network connection |
|
| (Menu |
| • | Contact your service provider |
1. | No se puede conectar con Ia Red oApps (Solo para | ||
| soporten conexi6n a internet) |
| |
| • | Asegurese que el equipo este conectado | a una red |
|
| (Menu |
|
| • | Contactar a su proveedor de Internet |
|
modelos
que
2. | No Picture/Sound or Distorted Picture/Sound with an External | Device | ||
| • | Make sure your connection to the device is correct. |
| |
| • | Perform a | TV Self Diagnosis to identify the problem |
|
|
| (Menu | Support |
|
| • | Change the picture size (Use "P. Size" button on your remote) |
| |
3. | Poor Picture Quality |
| ||
| • | Verify your signal is High Definition or Standard Definition |
| |
|
| (Contact your service provider) |
| |
4. | Your Settings are Lost after 30 Minutes |
| ||
| • | Change to Home Mode |
| |
|
| ("Tools" on your remote |
| |
5. | "Weak or No Signal" Displayed in TV Mode I Cannot Find Channel | |||
| • | Press Source button on your remote |
| |
| • | Run Auto Program and search for channels |
| |
|
| (Menu | System |
|
Scan the QR code | 1.g | ||
|
| ||
to view our helpful |
|
| |
[!] | . . | ||
Escanear el Codigo QR para ver nuestros | |||
|
| ||
videos demostrativos de Video Guia |
|
|
2. | No hay lmagen/sonido o Distorsi6n |
|
| |
| de lmagen/sonido con un dispositivo externo |
| ||
| • | Asegure que Ia conexion ffsica del dispositive sea correcta | ||
| • | Para identificar el problema, realice un Auto diagnostico en Ia TV | ||
|
| (Menu | ||
|
|
|
| |
| • | Cambie el tamario de Ia imagen (Use el boton "P. | Size" del control remoto) | |
3. | Mala Calidad de Imagen |
|
| |
| • | Verificar si su serial es Alta Definicion o Definicion | Regular | |
|
| (Contactar a su proveedor de Servicios) |
|
|
4. | Su configuraci6n se pierde despues de | 30 minutos | ||
| • | Cambiar a Uso Domiciliario |
|
|
|
| (Use el boton "Tools" del control remoto | ||
5. | "Seiiales Debiles o lnexistentes" Mensaje desplegado en | |||
| TV Mode I No puede encontrar canales |
|
| |
| • | Presione el boton "Source" en su control remoto |
| |
| • | Corra Auto Program e inicie busqueda de canales |
| |
|
| (Menu |
|