Getting Help, Reaching Sprint Customer Service | Sanyo MM-8300

Getting Help

Visit www.sprintpcs.com

You can go online to:

Access your account information

Check your minutes used (depending on your Sprint PCS Service Plan)

View and pay your bill

Make your life easier by enrolling in Online Invoicing and Automatic Payment

Purchase accessories

Shop for the latest Sprint PCS Phones

View available Sprint PCS Service Plans and options

Learn more about Sprint PCS Vision and other great products like Sprint PCS Picture MailSM, games, ringers, screen savers, and more

Reaching Sprint Customer Service

You can reach Sprint Customer Service many different ways:

Dial ShiftABC

on your Sprint PCS Phone

Sign on to your account at www.sprintpcs.com

Call us toll-free at 1-888-211-4727(Consumer customers) or 1-888-788-4727(Business customers)

Write to us at Sprint Customer Service, P.O. Box 8077, London, KY 40742

Setting Up Service

Section 1A: Setting Up Service

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Sanyo MM-8300 manual Getting Help, Reaching Sprint Customer Service

Contents

Sprint PCS Service Page Table of Contents 2B. Controlling Your Phone’s Settings Accessing the Security Menu 101 131 2I. Using Your Phone’s Voice Services 161 205 243 263 Safety Guidelines Page Welcome and thank you for choosing Sprint Welcome to Sprint Introduction Getting Started Page Setting Up Service UnlockingYour Phone Getting Started With Sprint PCS ServiceDetermining ifYour Phone is Already Activated Setting Up Your Voicemail 888-211-4PCS Sprint PCS Account PasswordsAccount Password Voicemail Password Sprint PCSVision Password Getting Help Reaching Sprint Customer Service Sprint PCS Directory Assistance Receiving Automated Invoicing Information Sprint PCS Operator Services Page Your Sprint PCS Phone Page Your Sprint PCS Phone The Basics Front View of Your Phone Key Functions Your Sprint PCS Phone The Basics Viewing the Display Screen Your Sprint PCS Phone The Basics Features of Your Sprint PCS Phone Your Sprint PCS Phone The Basics Turning Your Phone Off Turning Your Phone On and OffTurning Your Phone On Installing the Battery Using Your Phone’s Battery and ChargerBattery Capacity Charging the Battery Removing the Battery Displaying Your Phone Number Using the Charger Removing the Faceplate Installing the FaceplateChanging the Faceplate Making Calls Making and Answering Calls Dialing Options Answering Calls Answering a Roam Call With Call Guard Enabled AnswerSpeaker and press Setting Answer on HoldEnding a Call Using the Speakerphone Muting a Call Changing the Ringer VolumeAdjusting Volume During a Conversation Press or Missed Call Notification Calling Emergency Numbers In-Call Options End-of-Call Options Saving a Phone Number Dialing and Saving Phone NumbersWith Pauses Finding a Phone Number Plus + Code Dialing Select Find/Add Entry Dialing From the Contacts Directory Using Speed Dialing Using Abbreviated Dialing Entering Text Selecting a Character Input Mode Entering Characters Using T9 Text Input Select Text Entry Adding a Word to the T9 Database Select Text Entry Select T9 Settings Customizing the T9 Settings Entering Characters by Tapping the Keypad Spanish mode, characters scroll in the following order Controlling Your Phone’s Settings Select Voice Calls Select With Caller ID or No Caller ID Sound SettingsRinger Types Selecting Ringer Types for Voice Calls Selecting RingerTypes for Sprint PCS Ready Link Calls Select Voice Calls Select Tone Length Select Voicemail, Messaging, or Calendar/AlarmSelecting a Tone Length Select Voice Prompt Setting a Start-up/Power-off ToneUsing Voice Prompt Select Start-up Tone or Power-off Tone Select Key Press Echo Setting Up Key Press EchoAdjusting the Phone’s Volume Settings Select Application Vol. JKL Select Receiver Vol. GHI Alert Notification Silence All Select Ringer/Key Vol Select Ringer Volume Changing the Text Greeting Display Settings Select Backlight Select Main LCD or Sub LCD Changing the Backlight Time Length Select Incoming Calls Changing the Display Screen AnimationChanging the Display for Incoming Calls Select Match Area Code Changing the Display for Area Name Select Standby Display Changing the Display for Standby Mode Select Main Menu Changing the Screen SaverChanging the Phone’s Menu Style Select Background Select Main LCD or Sub LCD Changing the Display for My BuddyChanging the Background Select Font Size Changing the Font Size Select Return to Idle Setting Return to Standby ModeSleep Mode Select Sleep Mode Select Main LCD or Sub LCD Location Settings Select Notification Select Msgs and Icon or Icon Only Messaging SettingsDisplaying Pop-up Messages Adding a Customized Signature Select English or Spanish Managing Preset Messages Select Send Callback# DEF Setting a Callback Number Airplane Mode TTY Use With Sprint PCS Service Important Notice 911 Emergency Calling Select Enable or Disable Shortcut Phone Setup Options Select English or Español Auto Answer ModeDisplay Language Select Answer Call Setting the Open/Close Flip OptionSelect Open/Close Flip Select Side Key Guard Setting Any Key AnswerSetting the Side Key Guard Select Any Key Answer Select Abbrev. Dial Select Ph. Book Match Setting the Text EntrySetting Abbreviated Dialing Select Abbrev. Dial Headset Mode Select Normal or Discreet Select Headset Mode Select Turbo ButtonPage Setting Your Phone’s Security Highlight Full Lock or Excp. Incom.Calls Accessing the Security MenuUsing Your Phone’s Lock Feature Locking Your Phone Locking the Pictures and Videos Menu Lock ServicesUnlocking Your Phone Select Change Lock Calling in Lock ModeChanging the Lock Code Select Outgoing Calls or Incoming Calls Restricting Calls Erasing the Contacts Directory Using Special Numbers Erasing All Downloads Resetting Your Pictures Account Resetting and Locking Your Phone Through SMS Resetting Your Phone Select Chg Passcode ABC Select Reset/LockChanging the Passcode Enabling and Disabling Sprint PCS Vision Services Security Features for Sprint PCS VisionSM Controlling Your Roaming Experience Roaming on Other Digital Networks Understanding RoamingRecognizing the Roaming Icon on the Display Screen Roaming on Analog Networks Checking for Voicemail Messages While Roaming Set Mode Setting Your Phone’s Roam Mode Select Call Guard Controlling Roaming Charges Using Call Guard AnswerSpeaker, and press 100 Menu Navigation Menu Structure Viewing the Menus Navigating Through Menus Select Call History Menu NavigationMenu Structure Selecting Menu Items Shortcuts Backing Up Within a Menu Viewing the Menus Menu Diagram Downloads Media Player Settings 106 Tools/Extras 108 Managing Call History Viewing History Call History Options CallSpeaker On, and press Making a Call From Call History Saving a Phone Number From Call History Prepending a Phone Number From Call History Select Call History Select Erase History GHI Erasing Call History 116 Using the Contacts Directory Adding a New Contacts Entry Displaying the Contacts List Finding Names Finding Contacts List Entries To find Sprint PCS Ready Link List entries Finding Voice Tags Select Tools/Extras Select Voice ServicesFinding Speed Dial Numbers Contacts List Entry Options Adding a Phone Number to a Contacts Entry Erasing a Contacts Entry From the List Editing a Contacts Entry Select Speed Dial #s ABC Assigning Speed Dial Numbers Assigning an Image to a Contacts Entry Selecting a Ringer for an Entry Secret Contacts Entries Sprint Operator Voice Command Shift Dialing Sprint PCS Services 130 Using the Phone’s Calendar and Tools Select Tools/Extras Using Your Phone’s CalendarDisplaying Your Calendar Adding an Event to the Calendar Press Save left softkey to schedule the event None, Daily, Weekly, Monthly, or Yearly Event Alert Menu Event Alerts Adding a Call Alarm to the Calendar Call Alarm Menu Call Alarm Alerts Viewing a Future or Past Day’s Scheduled Events Editing an Event or Call Alarm Adding To Do List Items Erasing an Event or Call Alarm Adding a To Do List Item to the Calendar Viewing Memory in Your Calendar Select Schedule , Call Alarm ABC , or Purging All Events, Call Alarms, or To Do List Items Select Phone Info Select Phone#/User ID Personal Information ManagementDisplaying Your User Address Finding Icon Definitions Displaying Advanced Information Displaying the Version Information Ringer Length or Snooze Interval Using Your Phone’s ToolsUsing the Alarm Clock Updating Your Phone Select Tools/Extras Select Update Phone TUV Using the Stop Watch Using the World Clock Using the Calculator 148 Using Your Phone’s Voice Services Programming Voice Dial Tags Using Voice-Activated DialingMaking a Call Using Voice-Activated Dialing Reviewing Voice Dial Tags Erasing All Voice Dial Tags Recording Voice Memos Select Tools/Extras Select Voice Services Select Voice MemoManaging Voice Memos Erasing Voice Memos Reviewing Voice Memos Activating Screen Call Setting Up Screen Call Pre-Recorded or Custom ABC Selecting an Announcement for Screen CallSelect Announcement Recording Your Name for a Pre-Recorded Announcement Recording a Customized Announcement Erasing an Announcement Reviewing an Announcement 160 Using Your Phone’s Built-in Camera Taking Pictures Screen Saver and press Select Online Albums JKL Creating Your Sprint PCS Picture MailSM Password Night/Dark, Beach/Snow, Scenery, or Soft Focus Camera Mode Options Setting the Flash Setting the Self-timer Taking Multiple Shots Taking Stitch Shots Using the Mini-Flashlight Using the Zoom Say Cheez, or Off Selecting Camera SettingsSetting Auto Delete Normal, or Economy Camera Icon Indication Viewing Your Camera’s Status Area DisplayCamera Status Area Using Your Phone’s Built-in Camera 173 Saved to Phone see Storing PicturesCamera Folder Camera Folder Options Saved to Phone folder Fun Stamps, or RotateThis Picture, Selected Pictures, or All Pictures Expand View Go to Saved to Ph. to display the Saved to Phone folderThumbnail View Saved to Phone Folder Pics In Camera to display the In Camera folder Saved to Phone Folder Options Recording Videos To take a video with the flip closed Video Mode Options Action&Cut, or Off Selecting Camcorder SettingsRich-15sec.,Normal-20sec., or Economy-30sec Video Icon Indication Viewing Your Video’s Status Area DisplayVideo Status Area In Camcorder see below Saved to Phone see Storing VideosCamcorder Folder Camcorder Folder Options Video Thumbnail View To save a video to the Saved to Phone folder Using Your Phone’s Built-in Camera 189 Sending Pictures From the In Camera Folder Sending Sprint PCS Picture MailSM Using Your Phone’s Built-in Camera 191 192 Select Send Message Sending Pictures From Messaging Select In Camcorder Sending Videos From the In Camcorder Folder Sending Videos From Messaging Managing Sprint PCS Picture Mail Using the Sprint PCS Picture Mail Web site Managing Online Pictures and Videos From Your Phone Uploading Pictures and Videos Screen Saver Downloading Your Online Pictures and Videos Sending Online Sprint PCS Picture Mail To send videos from the online Address Book Accessing Online Picture and Video Options From Your Phone Using Your Phone’s Built-in Camera 203 204 Using Sprint PCS Ready LinkSM Getting Started With Sprint PCS Ready Link Setting Sprint PCS Ready Link ModeSelect Enable/Disable Ready Link Call Alerts Preparing Your Phone for Sprint PCS Ready Link Service Main LCD Display during a Ready Link Call Selecting a Contacts List Making and Receiving a Sprint PCS Ready Link CallDisplaying the Sprint PCS Ready Link List Making a Sprint PCS Ready Link Call One-to-One Call Using Sprint PCS Ready Link 211 Personal Grps., and press Making a Sprint PCS Ready Link Call Group Call Making a Sprint PCS Ready Link Call by Entering a Number Missed Call Notification for Sprint PCS Ready Link Calls Receiving a Sprint PCS Ready Link Call Using Sprint PCS Ready Link 215 Sprint PCS Ready Link Options Adding and Editing Ready Link Contacts Finding an Entry in the Sprint PCS Ready Link List Saving a Sprint PCS Ready Link Number Adding a New Contact to Your Personal List Adding a New Group to Your Personal Group List Link Number, and press Editing a Contact in Your Personal List Editing a Group in Your Personal Group List Link Number and press Erasing Ready Link List Entries Erasing a Sprint PCS Ready Link List Updating the Company List and Personal List Updating Sprint PCS Ready Link Lists Select SpeedDial #s ABC Managing Sprint PCS Ready Link SettingsAssigning Speed Dialing for Sprint PCS Ready Link Entries Setting Ready Link Guard Restarting the Ready Link Service Setting Ringer Types for Sprint PCS Ready Link Calls Select Ready Link Calls or R-Link Missed Select Speakerphone GHI Setting the Speakerphone for Sprint PCS Ready Link Calls Select Floor Display MNO Setting the Default View of the Sprint PCS Ready Link List Using Your Phone’s Built-In Media Player Your Multimedia Channel Options Accessing Your Media Player’s Channel Listings Playing a Video or Audio Clip Sprint PCS Vision Plan Multimedia FAQsHow am I charged for Multimedia Service? Any plan other than a Sprint PCS Vision Plan SprintTV Vision Plan Are the videos that I’m viewing live videos? Using Your Phone’s Built-in Media Player 239 240 How can I cancel service if I decide I don’t want it? 242 Sprint PCS Service Features 244 Sprint PCS Service Features The Basics Setting Up Your Voicemail Using Voicemail New Voicemail Message Alerts Voicemail Notification Select Messaging Using One-Touch Message AccessUsing the Menu Keys on Your Phone to Access Your Messages Retrieving Your Voicemail Messages Voicemail Button Guide Voicemail Options Using Expert ModeSetting Up Group Distribution Lists Voicemail-to-Voicemail Message Reply Sprint PCS CallbackVoicemail-to-Voicemail Message Continue Recording Voicemail-to-Voicemail Message ForwardingVoicemail-to-Voicemail Receipt Request Extended Absence Greeting Clearing the Message Icon Voicemail Menu Key Greetings Displaying a Text Message Using SMS Text Messaging Select Messaging Select Send Message Composing SMS Text Messages Accessing SMS Text Messages Using Canned Pre-set Messages Responding to Call Waiting Using Caller ID Making a Three-Way Call Using Call Forwarding Sprint PCS Vision Your User Name Getting Started With Sprint PCS Vision Finding Your User Name Select Update Profile DEFSettings menu Menu Settings Phone Info Phone#/User ID Updating Your User Name Sprint PCS Vision Home Connecting... Please waitLaunching a Sprint PCS Vision Connection Net Guard Sprint PCS Vision Connection Status and Indicators Scrolling Navigating the WebSoftkeys Going Back Selecting Going Home Accessing MessagingMessage Types Erase, Add to Folder, or Main Accessing Sprint PCS Mail Accessing Additional Email Providers Messaging Select Instant Messaging Accessing Instant Messaging Accessing Wireless Chatrooms Ringers, Screen Savers, or Applications and press Downloading Premium Services ContentAccessing the Download Menus Select Downloads Downloading an Item Selecting an Item to Download Using My Content Manager Games, Ringers, Screen Savers, and Applications, see Downloads ABC Exploring the Web Using the Browser Menu Opening the Browser Menu Creating a Bookmark Select View Bookmarks GHI Accessing a BookmarkDeleting a Bookmark Select Go to URL... Pqrs Going to a Specific Web siteReloading a Web Restarting the Web Browser Selecting Call Tones Adjusting the Browser Sound Volume Go to Settings Phone Info Phone#/User ID Sprint PCS Vision FAQs When is my data connection dormant? 288 Sprint PCS Voice Command It’s Easy to Get Started Getting Started With Sprint PCS Voice Command Use Voice Recordings. Simply dial Shift and say Creating Your Own Address Book Making a Call With Sprint PCS Voice Command Accessing Information Using Sprint PCS Voice Command 294 Safety Guidelines Warranty Information 296 Owner’s Record Phone Guide Proprietary Notice Safety Getting the Most Out of Your Reception Keeping Tabs on Signal StrengthUnderstanding the Power Save Feature Knowing Radio Frequency Safety Maintaining Your Phone’s Peak Performance Using Your Phone Near Other Electronic Devices Maintaining Safe Use of and Access to Your PhoneUsing Your Phone While Driving Following Safety Guidelines Turning Off Your Phone in Dangerous Areas Restricting Children’s Access to Your PhoneTurning Off Your Phone Before Flying Disposal of Lithium Ion LiIon Batteries Caring for the BatteryProtecting Your Battery Body-Worn Operation Acknowledging Special Precautions and the FCC NoticeFCC Notice FCC Radiofrequency Emission Specific Absorption Rates SAR for Wireless Phones Phone Guide Proprietary Notice Owner’s Record 306 Manufacturer’s Warranty Manufacturer’s Warranty Customer Limited Warranty Manufacturer’s Warranty Warranty 309 310 Warranty 311 312 Index Index 314 Index 315 316