TROUBLESHOOTING 
TROUBLESHOOTING INFORMATION
If your Washer Dryer is not operating as expected, you may find a simple solution listed in the
table below.
If your Washer Dryer has developed a fault not covered in this manual, please contact the Servis
helpdesk.
Fault | Possible Cause | Solution | |
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Your Washer Dryer does not | It is switched off at the | Check that your Washer | |
operate. | mains. | Dryer is plugged in and | |
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| turned on at the mains. |
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| The programme dial is in the | Use the programme dial |
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| off position. | to select the desired |
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| programme. |
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| The door is not shut properly. |
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| Check that the door ‘clicks’ |
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| and ‘Beeps’ shut. |
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Your Washer Dryer does not | The cold water supply tap | Check that the cold water | |
receive water. | is off. | supply tap is fully turned on. | |
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| The water fill hose is bent, | Check that there are no |
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| twisted, kinked or trapped. | bends, twists or kinks and |
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| that the fill hose is not |
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| trapped. |
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| The door is not closed | Close the door. |
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| properly. |
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| T: 0800 0124 382 |
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73 |
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Fault | Possible Cause | Solution |
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Your Washer Dryer does not | The water inlet filters are | Clean the water inlet filters. | ||||
receive water. | blocked. | See page 63 for detailed | ||||
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| instructions. |
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Your Washer Dryer is not | The drain hose is bent, | Check the drain hose and | ||||
draining water. | twisted, kinked or trapped. | straighten out any kinks, | ||||
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| twists or bends. | ||||
| The pump filter is obstructed. | Clean the pump filter. | ||||
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| See page 65 for detailed | ||||
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| instructions. |
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| Your laundry is too tightly | Check that your laundry is | ||||
| packed together in the drum. | spread out. |
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Your Washer Dryer is | The feet of your machine are | Adjust the feet. See page 13 | ||||
vibrating. | not correctly adjusted | for further information | ||||
| The transit bolts are not | Remove the transit bolts. | ||||
| removed. | See page 11 for further | ||||
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| information. |
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There is excessive foam in | Too much detergent has been | Press the |
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| button. To |
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the detergent drawer. | used. | stop the foam, dilute one | ||||
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| tablespoon of softener into | ||||
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| 1/2 litre of water and pour | ||||
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| into the detergent drawer. | ||||
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| Press the |
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| button after |
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T: 0800 0124 382 74
