[8] TROUBLESHOOTING
Problem  | The inserter does not perform at all when the main  | ||
  | 
  | switch of the main unit is turned ON. | |
  | Case1  | Cause  | Loose contact with the main unit  | 
  | 
  | Check and  | Check that each connector is firmly  | 
  | 
  | remedy  | connected.  | 
  | Case2  | Cause  | Loose contact of the connector terminal of  | 
  | 
  | 
  | the wire (interface harness) connecting  | 
  | 
  | 
  | with the main unit  | 
  | 
  | Check and  | Check continuity in between the  | 
  | 
  | remedy  | connector terminals. Replace the  | 
  | 
  | 
  | connection wire if no continuity is  | 
  | 
  | 
  | measured  | 
  | Case3  | Cause  | JAM cover open/close switch fault  | 
  | 
  | Check and  | Check continuity between the switch  | 
  | 
  | remedy  | contacts., Replace the contacts if no  | 
  | 
  | 
  | continuity is measured.  | 
  | Case4  | Cause  | Controller PCB fault  | 
  | 
  | Check and  | Check that 24 V DC and 5 V DC are  | 
  | 
  | remedy  | supplied from the main unit after the  | 
  | 
  | 
  | above cases 1 to 3 are confirmed. If 24 V  | 
  | 
  | 
  | and 5 V are not present at   | 
  | 
  | 
  | |
  | 
  | 
  | controller PCB.  | 
Problem  | The paper feed motor does not operate.  | ||
  | 
  | The reverse motor does not operate. | |
  | 
  | The horizontal transport motor does not operate.  | |
  | Case1  | Cause  | Loose contact of the motor connector  | 
  | 
  | 
  | terminal  | 
  | 
  | Check and  | Check continuity of the connector  | 
  | 
  | remedy  | contacts.(CN1 to 3)  | 
  | Case2  | Cause  | Disconnection of the motor coil  | 
  | 
  | Check and  | Check continuity between the connector  | 
  | 
  | remedy  | terminals. Replace the connection wire if  | 
  | 
  | 
  | no continuity is measured.  | 
  | Case3  | Cause  | Controller PCB fault  | 
  | 
  | Check and  | If the motor does not operate in the motor  | 
  | 
  | remedy  | single operation mode, replace the  | 
  | 
  | 
  | controller PCB.  | 
Problem  | The paper is delivered without being reversed in  | ||
  | 
  | the reverse paper feed mode. | |
  | Case1  | Cause  | Connector terminal fault of the reverse  | 
  | 
  | 
  | solenoid  | 
  | 
  | Check and  | Check continuity of the connector  | 
  | 
  | remedy  | contact.(CN4)  | 
  | Case2  | Cause  | Disconnection of the solenoid coil  | 
  | 
  | Check and  | Inspect the coil for continuity. Replace the  | 
  | 
  | remedy  | coil if no continuity is measured.  | 
  | Case3  | Cause  | Controller PCB fault  | 
  | 
  | Check and  | If the solenoid does not perform in the  | 
  | 
  | remedy  | solenoid single operation mode, replace  | 
  | 
  | 
  | the controller PCB.  | 
Problem  | Paper jam is displayed on the system display. | ||
  | Case1  | Cause  | Paper jam  | 
  | 
  | Check and  | Visual observation. Take out paper jams.  | 
  | 
  | remedy  | 
  | 
  | Case2  | Cause  | Reverse sensor fault  | 
  | 
  | Check and  | Measure a voltage of TP2 on the  | 
  | 
  | remedy  | controller PCB and check that 3 to 3.6 V  | 
  | 
  | 
  | is observed when no paper is stacked,  | 
  | 
  | 
  | and that 1.5 V or less is observed when  | 
  | 
  | 
  | paper is stacked. Replace the sensor if  | 
  | 
  | 
  | the measured voltage exceeds these  | 
  | 
  | 
  | ranges.  | 
  | Case3  | Cause  | Paper exit sensor fault  | 
  | 
  | Check and  | Measure a voltage of TP7 on the  | 
  | 
  | remedy  | controller PCB and check that 5 V is  | 
  | 
  | 
  | observed when no paper is stacked, and  | 
  | 
  | 
  | that 1 V or less is observed when paper is  | 
  | 
  | 
  | stacked. Replace the sensor if the  | 
  | 
  | 
  | measured voltage exceeds these ranges.  | 
  | Case4  | Cause  | Empty sensor fault  | 
  | 
  | Check and  | Measure a voltage of TP4 on the  | 
  | 
  | remedy  | controller PCB and check that 1 V or less  | 
  | 
  | 
  | is observed when no paper is stacked,  | 
  | 
  | 
  | and that 5 V is observed when paper is  | 
  | 
  | 
  | stacked. Replace the sensor if the  | 
  | 
  | 
  | measured voltage exceeds these ranges.  | 
  | Case5  | Cause  | Registration sensor fault  | 
  | 
  | Check and  | Measure a voltage of TP5 on the  | 
  | 
  | remedy  | controller PCB and check that 5 V is  | 
  | 
  | 
  | observed when no paper is stacked, and  | 
  | 
  | 
  | that 1 V or less is observed when paper is  | 
  | 
  | 
  | stacked. Replace the sensor if the  | 
  | 
  | 
  | measured voltage exceeds these ranges.  | 
  | Case6  | Cause  | Timing sensor fault  | 
  | 
  | Check and  | Measure a voltage of TP6 on the  | 
  | 
  | remedy  | controller PCB and check that a 5 V is  | 
  | 
  | 
  | observed when no paper is stacked, and  | 
  | 
  | 
  | that 1 V or less is observed when paper is  | 
  | 
  | 
  | stacked. Replace the sensor if the  | 
  | 
  | 
  | measured voltage exceeds these ranges.  | 
  | Case7  | Cause  | Controller PCB fault  | 
  | 
  | Check and  | If the problem is not solved with the  | 
  | 
  | remedy  | sensors whose level changes when each  | 
  | 
  | 
  | is turned ON/OFF, replace the controller  | 
  | 
  | 
  | PCB. | 
Problem  | The machine does not detect the paper. | ||
  | Case1  | Cause  | Tray sensor fault  | 
  | 
  | Check and  | Measure a voltage of TP13 on the  | 
  | 
  | remedy  | controller PCB and check thatV is  | 
  | 
  | 
  | observed when no paper is stacked, and  | 
  | 
  | 
  | that 1 V or less is observed when paper is  | 
  | 
  | 
  | stacked. Replace the sensor if the  | 
  | 
  | 
  | measured voltage exceeds these ranges.  | 
  | Case2  | Cause  | Controller PCB fault  | 
  | 
  | Check and  | If the problem is not solved with a change  | 
  | 
  | remedy  | in the sensor level after the above case 1  | 
  | 
  | 
  | is confirmed, replace the controller PCB.  |