Troubleshooting

The following problems do not always suggest a defect or malfunction of this Player.

Refer to the problems and lists of possible solutions below before calling for service.

Power

Problem

Possible causes and solutions

 

 

 

 

The Player power cannot be turned on.

• Is the power cord firmly plugged into the AC outlet? (Page 21)

 

 

• When the power cord is plugged into an AC outlet, press and hold POWER on the Player until “

” appears on the

 

front panel display. Then, after the POWER indicator is lit, turn on the power. (Page 67)

 

 

• Press POWER after the POWER indicator turns on. (Page 22)

 

 

 

The Player power is turned off.

• Is “Auto Power Off” set to “Yes”? When “Auto Power Off” is set to “Yes”, the power will be automatically turned off after

 

10 continuous minutes of inactivity (no playback). (Page 47)

 

 

 

 

Basic Operation

Problem

Possible causes and solutions

 

 

The remote control does not work.

• Use the remote control within its operating range. (Page 21)

 

• Replace the batteries. (Page 21)

 

• Reset the remote control.

 

−−Press and hold 1 (the number button) first and then ENTER on the remote control together for more than 5 seconds.

 

 

Cannot operate the Player.

• Are you operating the Player within the specified operating temperature range? (Page 69)

 

 

Playback

Problem

Possible causes and solutions

 

 

The Player cannot play a disc.

• Take out the disc and clean it. (Page 13)

 

• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page 26)

 

• Make sure that region code on the disc matches that of this Player. (Page 9)

 

• Allow any condensation in or near the Player to dry. (Page 13)

 

• Check that the disc is recorded in the compatible TV system (PAL or NTSC).

 

• The Player cannot play back video which was not recorded normally. (Page 10)

 

• Proper playback may be impossible due to the state of the disc recording, a scratched, warped or dirty disc, the state of

 

the pick-up, or compatibility issues between this Player and the disc being used. (Pages 10, 13)

 

• When the recorded time of a disc is unusually short, playback may not be possible.

 

• BD-RE/R discs recorded in a format other than BDMV/BDAV cannot be played back. (Page 9)

 

 

The disc is automatically ejected after closing the disc

• Make sure that the disc is loaded properly (aligned in disc tray and label-side up). (Page 26)

tray.

• Take out the disc and clean it. (Page 13)

 

 

• Make sure that the disc is playable. (Page 9)

 

 

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