TroubleshootingPlayback (Continued)

Problem

Possible causes and solutions

 

 

Video stops.

• Has the Player been subjected to shock or impact? Are you using it in an unstable location? The Player will stop if it

 

senses shock or vibration.

 

 

The Player makes a snapping sound when starting

• The player may sometimes make a snapping sound when starting playback if it has not been operated in a while. These

playback or loading a disc.

sounds are not malfunctions of the player but are normal operating conditions.

 

 

Picture

Problem

Possible causes and solutions

 

 

 

 

 

 

No picture.

• Make sure that the cable is connected correctly. (Page 16)

 

 

 

• Make sure that the connected TV or the AV receiver is set to the correct input. (Pages 16–17)

 

 

 

• Take out the disc and clean it. (Page 13)

 

 

 

• Make sure that region code on the disc matches that of this Player. (Page 9)

 

 

 

• There is no picture from the HDMI output.

 

 

 

−−Are the settings performed correctly? Please check the settings. (Page 46)

 

 

 

 

 

 

Screen freezes and operation buttons do not work.

• Turn off the power and turn on the power again.

 

 

 

• If the power is not turned off, perform a reset. (Page 67)

 

 

 

• Is the disc damaged or dirty? Check the condition of the disc. (Page 13)

 

 

 

 

 

 

Square noise (mosaic) appears on the screen.

• Blocks in images may be visible in scenes with rapid movement due to the characteristics of digital image compression

 

 

 

technology.

 

 

 

 

 

 

Audio is not output, or images are not played back

• The audio may not be output or the images may not be played back properly for some discs in which copyright-

 

 

properly.

protected contents are recorded. (Pages 10–11)

 

 

 

 

 

 

3D images cannot be output to a TV.

• Is an HDMI cable used?

 

 

 

• Are a 3D compatible TV and 3D glasses used?

 

 

 

• Is a proper connection made between the HDMI OUT terminal of the player and the HDMI input terminal of the 3D

 

 

 

compatible TV? (Page 16)

 

 

 

• Are all devices (amplifier, AV receiver, etc.) between the TV and the player connected by HDMI and 3D compatible?

 

 

 

(Pages 16–17)

 

 

 

• Is the 3D setting on this player correct? (Pages 24, 49)

 

 

 

• Is the 3D setting on the TV correct?

 

 

 

• Is a 3D compatible BD disc being played back?

 

 

 

 

 

 

 

 

Noise appears on the screen.

• When you watch TV broadcasts with the power of this player turned on, noise may appear on the TV screen. In such

 

 

 

cases, turn off the power to this player or keep this player away from the TV.

 

 

 

Appendix

 

 

 

 

 

 

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