Troubleshooting

Sound

Problem

Possible causes and solutions

 

 

No sound, or sound is distorted.

• If the volume of the TV or amplifier is set to minimum, turn the volume up.

 

• There is no sound during still mode, slow motion playback, fast forward and fast reverse. (Page 38)

 

• Check that the HDMI cable and/or optical digital cable is connected correctly. (Page 17)

 

• Check that the cable plugs are clean.

 

• Take out the disc and clean it. (Page 13)

 

• Audio may not be output depending on the audio recording status, such as when audio other than an audio signal or

 

non-standard audio is recorded for the audio content of the disc. (Page 10)

 

 

Audio is not output, or images are not played back

• The audio may not be output or the images may not be played back properly for some discs in which copyright-

properly.

protected contents are recorded.

 

 

Network

Problem

Possible causes and solutions

Cannot connect to the Internet.

When the wired Internet connection is made

 

• Is the LAN cable connected properly? (Page 19)

 

• Is the wrong cable such as a modular cable used? Connect a LAN cable to the ETHERNET terminal. (Page 19)

 

• Is the power for the connected equipment, such as a broadband router or modem turned on?

 

• Is the broadband router and/or modem properly connected?

 

• Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages 50–53)

 

When the wireless Internet connection is made

 

• Is the wireless LAN adapter connected properly? (Page 20)

 

• Is the power for the connected equipment, such as a wireless router or access point turned on?

 

• Is the wireless router or access point properly connected?

 

• Are there any obstacles, such as physical structures (brick and concrete walls, etc.) and electronics (microwave, etc.)

 

between the wireless router/access point and the player? As this may cause interference with the wireless signal, make

 

sure to keep obstacles away.

 

• Is the proper value(s) set in the network setting? Check “Communication Setup”. (Pages 50–53)

 

 

Cannot download BD-LIVE contents.

• Is the LAN cable or the wireless LAN adapter connected properly? (Pages 19–20)

 

• Is the USB device properly connected? Check that the USB device is connected to the USB1 or USB2 terminal of this

 

Player. (Page 28)

 

• Check if the BD disc supports BD-LIVE.

 

• Check the setting for “BD Internet Access”. (Page 48)

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