Making Calls 3-5
3. Making Calls
Callback Request
Callback Request can help you complete calls to extensions that are
busy, ringing, or in Do Not Disturb mode, once those extensions
become available. It lets you hang up and have the communications
server call you back with triple rings under the following conditions:
• when a busy extension you are trying to reach becomes free
• when a ringing extension you are trying to reach is used again and
then becomes free
When you then answer, the communications server automatically dials
the number.
While you are queued for a callback, the status light beside your
Callback (CALLBCK) key is on.
To make a call-
back request ➩Listen for the other party’s telephone to
ring or for the busy signal.
➩Press the Callback (CALLBCK) key, or
dial # 1.
You will hear the confirmation tone. If you
have a display telephone, WILL CALL
BACK is displayed.
➩Hang up.
To accept the
callback ➩Listen for the triple rings.
If you have a display telephone, FREE is
displayed, along with the extension and
name of the party calling you back.
➩Answer the telephone. The
communications server automatically
places your call.
➩Listen for the extension you called begin to
ring.