Appendix

Symptom

Possible cause and solutions

 

 

You cannot connect to the

◆ Check that you are using the right cable to connect

Internet.

to the modem. Depending on the modem you are

 

 

using, the cable must have either straight or cross

 

wiring. Please consult your modem operating

 

instructions. The Ethernet cable supplied has

 

straight wiring.

 

◆ Check whether the Auto-reconnectoption has

 

been deactivated (for PPPoE or PPTP connections).

 

In this case, connections cannot be opened

 

automatically.

 

Select Auto-reconnect. Remember that this setting

 

may lead to higher costs if you are billed on the time

 

used.

 

◆ If the Auto-reconnectoption has been activated,

 

perhaps the connection was terminated manually

 

on the Status tab using the Disconnect button.

 

– Open the connection manually using the Connect

 

button again or

 

– restart your router.

 

In both cases, the Auto-reconnectsetting will be

 

active again.

 

 

You cannot open a

The wireless network adapter is not using the correct

connection from a wireless

SSID.

device to the Gigaset Router.

◆ Change the SSID on the network adapter.

 

WEP encryption has been activated on the Gigaset

 

Router but not on the wireless network adapter or it is

 

using the wrong WEP key.

 

◆ Activate WEP encryption on the network adapter

 

with the correct key.

 

If you do not know the key, you will have to reset

 

your router. To do this, hold down the reset button

 

on the back of the router for at least five seconds.

 

Warning: Please bear in mind that this will restore all

 

configuration settings to the factory settings.

 

 

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