Service (Customer Care)
You have access to straightforward support concerning with technical aspects of your device and how to operate it through our Online Support on the Internet:
or you can refer to the section "Fault tracing" on page 92.
If you have any trouble with the equipment, please contact the Siemens telephone service:
United Kingdom | 0 87 05 33 44 11 |
Ireland | 18 50 77 72 77 |
The Siemens Service is only available to deal with device faults only. Your specialist dealer will be able to help you with any questions about operating your device.
Please address any questions about the DSL or cable connection to your network provider.
Guarantee certificate (United Kingdom)
Without prejudice to any claim the user (customer) may have in relation to the dealer or retailer, the customer shall be granted a manufacturer's Guarantee under the conditions set out below:
◆In the case of new devices and their components exhibiting defects resulting from manufacturing and/or material faults within 24 months of purchase, Siemens shall, at its own option and free of charge, either replace the device with another device reflecting the current state of the art, or repair the said device. In respect of parts subject to wear and tear (including but not limited to, batteries, keypads, casing), this warranty shall be valid for six months from the date of purchase.
◆This Guarantee shall be invalid if the device defect is attributable to improper treatment and/or failure to comply with information contained in the user manuals.
◆This Guarantee shall not apply to or extend to services performed by the authorised dealer or the customer themselves (e.g. installation, configuration, software downloads). User manuals and any software supplied on a separate data medium shall be excluded from the Guarantee.
◆The purchase receipt, together with the date of purchase, shall be required as evidence for invoking the Guarantee. Claims under the Guarantee must be submitted within two months of the Guarantee default becoming evident.
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