10.11.00 u35err.fm U35 - english, A31008-H4800-A1-1-7619

76
Troubleshooting

Problem

Possible causes

Possible corrective measures

Voice mail does not
work.
Call diversion not set Set call diversion
(see page 54).
Message 
h. Message store full Delete a message to make room
(see p.43).
Message cannot be
sent.
Service Providers do not support this
service.
Check with your Service Provider.
Phone number of the Service Centre is
not set or is set wrongly.
Set Service Centre (see page 44).
SIM card contract does not support this
service.
Contact your Service Provider.
Service Provider overloaded Repeat message.
Addressee does not have
a compatible phone.
Check.
Function cannot be
set.
Not supported by Service Provider or re-
gistration required.
Contact your Service Provider.
Charge counter does
not work.
Charge pulse not transmitted. Contact your Service Provider.
PIN error Three wrong entries Enter the MASTER PIN (PUK) provided with
the SIM according to the instructions. If
MASTER PIN or PIN has been lost, contact
your Service Provider.
Phone code error Three wrong entries Contact Siemens Service (see page 72).
Service Provider code
error
No authorization for this service. Contact your Service Provider.
Too few/too many
menu entries
Functions may have been added or re-
moved by your Service Provider via the
SIM card.
Check with your Service Provider.
No fax possible Incorrect settings in the PC. Check settings, see p.68.
No authorization for this service. Contact your Service Provider.
WrongWindows infra-red driver. Replace Windows infra-red driver/contact
your PC supplier.

Damage

Severe shock Remove battery and SIM and insert them again. Do not dismantle the phone.
Phone exposed to moi-
sture
Remove and dry battery and SIM card. Dry immediately with cloth; do not heat. Dry
connector contacts thoroughly. Stand unit upright in an air current. Do not dismantle
the phone.