Smart Technologies 3000i Customer Support, Contacting SMART Technical Support, Product Warranty

Customer Support

SMART’s Technical Support team welcomes your call. However, you may want to contact your local reseller first if you experience problems with any SMART product. SMART’s resellers can readily provide you with quick advice so you can start enjoying the benefits of the Room Control Module for the Rear Projection SMART Board 3000i interactive whiteboard without delay.

Contacting SMART Technical Support

All SMART software includes free telephone, fax and e-mail support. There are a number of ways to contact SMART Technical Support:

Telephone: toll-free at 1.866.518.6791 (Canada/U.S.) or +1.403.228.5940 (all other countries) (Available 7 a.m. − 6 p.m. Mountain Time from Monday to Friday)

Fax: +1.403.245.0366

E-mail:support@smarttech.com

Web site: www.smarttech.com

Please note when you purchased the Room Control Module, the reseller’s name and the serial number of both the Room Control Module and the 3000i so we may better assist you. The Room Control Module serial number label is located above the Control port on the module (rear of cabinet). The serial number label for the 3000i is provided in two places: on the patch panel at the rear of the cabinet and inside the right-hand door on the front.

Other SMART Contacts

Main switchboard: toll-free at 1.888.42.SMART (Canada/U.S.) or +1.403.245.0333 (all other countries)

Fax: +1.403.228.2500

E-mail:info@smarttech.com

Our address: SMART Technologies Inc.

Suite 600, 1177 − 11th Avenue SW

Calgary, AB CANADA T2R 1K9

Product Warranty

The Room Control Module is covered by a one-year parts and labor warranty. Customers must return any defective merchandise to an authorized service center as directed by the distributor, dealer or manufacturer.

Warranty Shipping Charges

Shipping charges incurred from warranty service are paid as follows: The customer is responsible for shipping the system to the service center. SMART pays return shipping via ground service on any product returned for service within the warranty period. Any charges associated with a customer-requested rush order are billed to the customer. Following the warranty period, the customer is responsible for shipping the product to and from the service center. Read the warranty shipped with your Room Control Module for details.

14 Room Control Module Installation Guide for the 3000i 99-00360-02 REV A0