TROUBLESHOOTING
Network Connection Problems
There may be a network connection problem if the Link LED on the card’s bracket does not light, or if you can’t access any network resources from the computer. Check the following items before contacting SMC Technical Support.
Kstandard for Gigabit Ethernet. Check the rating of the fiber cable and make sure its length is within the requirements specified in Appendix B.
Inspect all network cables and connections. Make sure the network cable is securely attached to the card’s connector.
Make sure the correct network card driver is installed for your operating system. If necessary, try reinstalling the driver.
Make sure the computer and other network devices are Kreceiving power.
Make sure the network card is connected to a Gigabit Ethernet switch or buffered repeater port that is configured for Auto- Negotiation. If the card’s duplex mode has been configured manually, check that it matches that of the network device port.
The port on the network device that the card is attached to Kmay be defective. Try using another port on the device.
If you cannot access a Windows or NetWare service on the network, check that you have enabled and configured the service correctly. If you cannot connect to a particular server, be sure that you have access rights and a valid ID and password.
If you cannot access the Internet, be sure you have configured Kyour system for TCP/IP.
