Appendix D Troubleshooting
SYMPTOM:
•I cannot connect to a device in my folder.
POSSIBLE REASONS | SOLUTION |
The services for the devices have | In the Bluetooth Devices folder, tap |
not been discovered. | on the Properties icon. Tap on the |
| Services tab. In the Services |
| screen, tap on the Update button. |
SYMPTOM:
•When I use the Get Connected! Wizard to connect to my phone, I get a screen that says Partial Success.
POSSIBLE REASONS | SOLUTION |
The phone is not in Bondable | Set your phone to Bondable mode. |
mode. | If needed, consult your phone’s |
| documentation for help. |
The passkey is incorrect. | Make sure the same passkey is |
| entered on the phone and your |
| mobile computer. If using a pre- |
| assigned passkey for the phone, |
| verify that your passkey is |
| accurate. |
SYMPTOM:
•When I insert the Bluetooth Card, I get a message that says Unrecognized Card.
POSSIBLE REASONS | SOLUTION |
You did not install the software for | Remove the card and install the |
the Bluetooth Card yet. | software. |
78 APPENDIX D: TROUBLESHOOTING
