Sonic Blue DVR4400 Troubleshooting, Customer Service Information, Frequently Asked Questions

Chapter 6 Help

:: Troubleshooting

Customer Service Information

The FAQs below will help you solve common issues with your DVD+VCR. If you don’t find the answers you need here, you can contact our Customer Service Department as follows:

Phone (480) 922-0896 or (800) 736-7679 E-Mailcustomersupport@sonicblue.com Web www.govideo.com or www.sonicblue.com

Frequently Asked Questions

Problem	Solution
Cannot access Setup menu.	• Stop the DVD player. You cannot access the Setup menu while a disc is playing.
No sound from speakers.	• Connect the DVD+VCR to a Dolby Digital-ready amplifier. You cannot connect speakers directly to the ana-
	log audio outputs because the unit does not have a built-in amplifier.
TV only shows Go-Video	• Connect the Composite and S-Video outputs to separate inputs on your television. If your television has one
screen.	set of inputs for both S-Video and Composite, then the S-Video will override the Composite input.
Cannot play other regional	• The DVD-VCR will play Region 1 encoded discs only.
DVDs.
Cannot record on DVD deck.	• The DVD deck does not allow recording.
Can I connect to surround	• Yes, you can connect the DVD+VCR to an audio/video receiver or amplifier using the coaxial or optical digi-
sound system?	tal outputs or analog audio outputs.
What types of discs can I play?	• DVD Video, CD Digital Audio and CD Video.
Picture has black bars.	• Make sure your TV Aspect Ratio is set properly to 4:3 or 16:9.
	• Aspect ratios vary from disc to disc. The specific DVD may not offer a 4:3 full-screen version.

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