Appendices Page 257
Appendix B - SonicWALL Support Solutions
SonicWALL’s powerful security solutions give unprecedented protection from the risks of Internet
attacks. SonicWALL’s compreh ensive support serv ices protect your netw ork security investm ent
and offer the support you need - when you need it.
Knowledge Base
All SonicWALL customers have immed iate, 24X7 acces s to our state-of-the- art electronic supp ort
tools. Power searching tech nologies on our Web site allow cu stom e r s t o lo cat e in fo r m ati o n q ui ck l y
and easily from our robust collection of technical information - including manuals, product
specifications, operatin g in struc ti ons, FAQs, Web page s, a nd know n solu tio ns to co mmon custo mer
questions and challenges.
Internet Security Expe rtise
Technical Support is only as good as the people providing it to you. SonicWALL support profes sionals
are Certified Internet Security Administrators with years of experience in networking and Internet
security. They are also supporte d by the best in class tools and processes that ensu re a qu ick and
accurate solution to your problem.
SonicWALL Support Offers
Warranty Support - North America and International
SonicWALL products are recognized as extremely reliable as well as easy to configure, install, and
manage. SonicWAL L Warranty Support enhanc es these features with
• 1 year, factory replacement for defective hardware
• 90 days of advisory support for installation and configuration assistance during local
business hours
• 90 days of software and firmware updates
• Acce ss to So ni cWA LL’s electronic support and Knowledge Base system.
SonicWALL Support 8X5
Designed for customers who need advanced technical support and the additional benefits of
ongoing software and firmware updates, SonicWALL Supp ort 8X5 is an annual serv ice that includes
• Factory replacement for defective hardware
• Telephone or electronic technical support during local business hours
• Acce ss to So ni cWA LL’s electronic support and Knowledge Base systems
• All software and firmware u pdates and upgrades