Page 260 SonicWALL Internet Security Appliance Administrator’s Guide

Warranty Support -

International
Included with all SonicWALL products, SonicWALL warranty support includes return-to-factory
hardware replacement for one year. Warranty Support also includes technical support and
software/firmware upda tes for 90 days. Coverage is provided during normal business hours.
Coverage Hours
Support is provided during standard business hours, 24 hours per day local time, seven days per
week, including local ly-recognized SonicWALL holida ys.
Hardware Service
Warranty Support includes the repair or replacement of fail ing h ardware ret urned to the SonicWA LL
factory for a per iod of year following th e date of purchase.
Upon diagnosis of a hardware f ailure, a SonicWALL technical specialist i ssues an RMA number and
provides instructions for returning t he hard ware to So nicWALL. Upon re ceip t of the fai led applian ce,
SonicWALL ships a fully functional appliance. The replacement appliance is equivalent to a new
appliance.
SonicWALL does not accept failed appliances without a valid RMA number.
Software/Firmware Updates
All software and firmware maintenance releases and updates are included for 90 days after the
date of purchase. SonicWALL notifies administrators via electronic mail of new updates. The
updates are deli vered exclusively via the Web.
Support Tools
Warranty Support provides access to SonicWALL’s Web-based support tools, including FAQs,
documentation, and K nowledge Base systems.
Availability
This warranty applied to products sold in Europe, the Middle East, Africa, Asia, Central and South
America.