SonicWALL Support 24X7

For customers with mission-critical network requirements who cannot afford downtime, SonicWALL Support 24X7 is an annual subscription service that offers

•Advanced-exchanged replacement of defective hardware

•Telephone or electronic support, 24 hours, seven days a week

•Enhanced escalation for high priority problems

•Access to SonicWALL’s electronic support and Knowledge Base systems

All of SonicWALL Support Services offer a variety of support services to meet your unique needs including fast, responsive service, instant access to electronic support tools, and high quality technical support.

SonicWALL Support Services Features and Benefits

Telephone or Web-based Technical Support. SonicWALL’s technical support experts help solve your problems or answer your questions quickly, reducing your risk of Internet attack.

Knowledge Base. Instant access to solutions and documentation provides answers to questions and solves problems electronically.

Firmware/Software Upgrades. Automatic firmware and software upgrades give instant access to new features and capabilities, allowing you to extend your Internet security investment.

Annual Support Agreement. Low, fixed prices for support services allow you to budget accurately and protect you from unexpected technical support expenses.

 

SonicWALL

SonicWALL

Super SonicWALL

 

Warranty

Support 8X5

Support

 

 

 

 

 

 

 

 

Telephone/Web-based

90 days

1-year

1-year

technical support

8:00 a.m. - 5:00 p.m.,

8:00 a.m. - 5:00 p.m.,

24 hours by 7 days a

 

local time, Monday -

local time, Monday -

week

 

Friday

Friday

 

 

 

 

 

Hardware Replacement

1 year, return to

1 year, return to

1 year, advanced

 

factory

factory

exchange

 

 

 

 

Software/Firmware

90 days

1-year

1-year

Updates

 

 

 

 

 

 

 

Enhanced Escalation

 

 

Yes

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Internet Security Appliances specifications

SonicWALL Internet Security Appliances are pivotal solutions aimed at safeguarding networks from an ever-evolving array of cyber threats. Designed for small to medium-sized businesses, as well as enterprises, these appliances deliver robust security and high-performance capabilities.

One of the main features of SonicWALL Internet Security Appliances is their Unified Threat Management (UTM) functionality. This integrated approach allows organizations to manage multiple security measures, including firewall protection, intrusion prevention systems (IPS), and antivirus capabilities, within a single device. This consolidation simplifies security management and reduces the risk of vulnerabilities from disparate systems.

Another significant technology found in these appliances is Application Control. This feature enables administrators to monitor and regulate the applications and services used within their networks, ensuring that bandwidth is allocated efficiently, and potentially harmful applications are blocked. Coupled with Content Filtering, SonicWALL offers granular policies to restrict access to inappropriate or non-work-related content, enhancing overall productivity while maintaining security.

SonicWALL appliances also utilize advanced cybersecurity technologies like SonicWall Capture Threat Assessment and Capture Advanced Threat Protection. These solutions leverage artificial intelligence to identify and remove sophisticated malware and ransomware threats before they infiltrate the network. This proactive approach ensures that only safe email and web traffic is allowed through, providing comprehensive protection against advanced persistent threats.

Moreover, SonicWALL’s Global Management System (GMS) enables centralized control over multiple security devices, making it easy for IT teams to maintain a consistent security posture across various locations. This capability is especially beneficial for organizations with distributed networks, as it provides real-time visibility into network activity and security incidents.

The appliances are also designed with scalability in mind. Whether an organization grows or needs to adjust its security policies, SonicWALL appliances can be updated, expanded, or modified without significant disruptions. This flexibility makes them a long-term investment for any business focused on network security.

In addition, SonicWALL's user-friendly interface simplifies the deployment and management processes. With intuitive dashboards and reporting tools, administrators can easily track security events, analyze network traffic patterns, and respond swiftly to potential threats.

In summary, SonicWALL Internet Security Appliances combine essential features like Unified Threat Management, Application Control, and advanced threat protection technologies into a cohesive security solution. Their scalability, centralized management capabilities, and user-friendly interfaces make them an excellent choice for businesses aiming to strengthen their cyber defenses in a complex digital landscape.
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