Connecting with a computer

Symptom

Check

Cause/Solutions

The images of

 

cThe printer does not provide the

the memory

 

function for viewing the memory card

card or an

 

or an external device images from the

external device

 

printer.

inserted in the

 

 

printer are not

 

 

displayed on the

 

 

PC.

 

 

 

 

 

You lost the

 

cPlease download the printer driver

supplied CD-

 

from the Customer support home

ROM and want

 

page (.page 69). Or contact your

to obtain a new

 

Sony dealer.

one.

 

 

 

 

 

The printer

• Are you sure that you

cFollow the procedures in the

driver cannot be

have followed the

operating instructions to install the

installed.

installation procedures

driver (.page 33). If an error

 

correctly?

occurs, restart your computer and do

 

 

the installation procedures again.

 

 

 

 

• Is another application

cExit all applications and then install

 

program running?

the driver again.

 

 

 

 

• Did you specify the CD-

cDouble-click My Computer, and then

 

ROM as the installation

the CD-ROM icon in the open

 

CD-ROM correctly?

window. Follow the procedures in the

 

 

operating instructions to install the

 

 

driver.

 

 

cThe USB driver may not be installed

 

 

properly. Follow the operating

 

 

instructions to install the USB driver

 

 

again.

 

 

 

 

• Can you read the CD-

cIf there is an error with the CD-ROM,

 

ROM with Explorer?

you may not be able to read it. If an

 

 

error message is displayed on your

 

 

PC, check the contents and remove the

 

 

source of the problem. Then install

 

 

the printer driver again. For details on

 

 

the error contents, see the operating

 

 

instructions of your PC.

 

 

 

 

 

Continued

Troubleshooting

55 GB