If paper jams

If the print paper jams, an error message is displayed and you cannot make printing. Please do not remove the paper tray and ink ribbon from the printer, and remove the jammed paper.

In case you removed the paper tray, do not re-insert the paper tray until the jammed paper is ejected.

1 Turn off the power of the printer and then turn it on.

Please wait for the print paper to be ejected automatically.

Jammed paper

2 Remove the ejected print paper from the printer.

3 Remove the paper tray and ink ribbon from the printer and check to see if there is no jammed print paper inside.

Check to see if there is jammed paper.

If any, remove it.

Note

If you cannot remove the jammed paper, contact your Sony dealer.

Cleaning the inside of the printer

If white lines or periodical dots are printed on the pictures, use the cleaning cartridge and cleaning sheet supplied to clean inside the printer.

Before start cleaning the printer, please remove a memory card, external device, or USB cable from the printer.

1 Open the ink ribbon compartment door and if there is an ink ribbon for printing, remove it.

2 Insert the supplied cleaning cartridge into the printer and close the ink ribbon compartment door.

3 Remove the paper tray from the printer. If there is print paper in the tray, remove it.

Troubleshooting

61 GB