Computers, Your computer does not recognize the camera

Cyber-shot User Guide

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Before Use

Shooting

Viewing

Using MENU items (Shooting)

Using MENU items (Viewing)

Changing settings

Viewing images on a TV

Using with your computer

Printing Troubleshooting Precautions/About this camera

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Top page > Troubleshooting > Troubleshooting > Computers

Computers

“Memory Stick PRO Duo” media is not recognized by a computer with a “Memory Stick” media slot.

Check that the computer and the “Memory Stick” media Reader/Writer support “Memory Stick PRO Duo” media. Users of computers and “Memory Stick” media Readers/Writers made by manufacturers other than Sony should contact those manufacturers.

If “Memory Stick PRO Duo” media is not supported, connect the camera to the computer. The computer recognizes the “Memory Stick PRO Duo” media. [Details]

Your computer does not recognize the camera.

When the battery level is low, insert the charged battery pack or use the AC adaptor (sold separately).

Set [USB Connect] to [Mass Storage]. [Details]

Use the Cable for multi-use terminal (supplied).

Disconnect the Cable for multi-use terminal from both the computer and the camera, and connect it again firmly.

Disconnect all equipment other than the camera, the keyboard and the mouse from the USB connectors of your computer.

Connect the camera directly to your computer without passing through a USB hub or other device.

Cannot import images.

Connect the camera and your computer correctly making a USB connection. [Details]

When you shoot images with a memory card formatted by a computer, you may not be able to import the images to a computer. Shoot using a memory card formatted by the camera. [Details]

After making a USB connection, “PMB” does not start automatically.

Make the USB connection after the computer is turned on.