Symptom

Cause

Solution

The image cannot be

—

p If you are using the “Picture Package” software, see the help on

played back on a

 

the upper-right corner of each screen.

computer.

—

p Consult the computer or software manufacturer.

 

 

 

The image and sound are

• You are playing back the movie directly from

p Copy the movie to the hard disk of the computer and then play

affected by noise when

the “Memory Stick.”

the movie file back from the hard disk (pages 87, 94, 96).

you play back a movie on

 

 

a computer.

 

 

 

 

 

You cannot print an

—

p Check the printer settings.

image.

 

 

 

 

 

Images previously copied

• Copied to a wrong folder.

p Copy them to an available folder, such as “101MSDCF”

to a computer cannot be

 

(page 90).

viewed on the camera.

 

 

 

 

 

“Memory Stick”

Symptom

Cause

Solution

 

 

You cannot insert a

• You are inserting it backwards.

p Insert it from the right side (page 21).

 

 

“Memory Stick.”

 

 

 

 

 

 

 

 

 

You cannot record on a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 119).

 

 

“Memory Stick.”

is set to the LOCK position.

 

 

 

You have formatted a

• The “Memory Stick” is full.

p Delete unnecessary images (pages 42, 81).

 

Troubleshooting

• All the data on the “Memory Stick” are erased by

p We recommend that you set the “Memory Stick” write-protect

 

 

• When shooting movies, the image size is set to

p Use a “Memory Stick PRO” (pages 79, 119).

 

 

 

[640 (Fine)].

p Set the image size to any setting other than [640 (Fine)].

 

 

You cannot format a

• The write-protect switch on the “Memory Stick”

p Set it to the recording position (page 119).

 

 

“Memory Stick.”

is set to the LOCK position.

 

 

 

 

 

 

 

 

“Memory Stick” by

formatting. You cannot restore them.

switch to the LOCK position to protect accidental erasure

 

 

 

mistake.

 

(page 119).

 

 

 

 

 

 

 

 

 

105