Symptom

Cause

Solution

You cannot display a print

• You cannot display print (DPOF) marks on

—

(DPOF) mark.

movies and Clip Motion images.

 

 

 

 

You cannot cut a movie.

• The movie (MPEG Movie) is not long enough to

—

 

cut.

 

 

• Protected movie (MPEG Movie), Clip Motion,

—

 

Multi Burst files and still images cannot be cut.

 

 

 

 

Computers

Symptom

Cause

Solution

 

 

You do not know if the OS

—

p Check “Recommended computer environment” (pages 85 and

 

 

of your computer is

 

95).

 

 

compatible.

 

 

 

 

 

 

 

 

 

You cannot install the

—

p In Windows 2000, log on as Administrator (authorized

 

 

USB driver.

 

Administrators) (page 85).

 

 

 

 

 

 

 

Your computer does not

• The camera is turned off.

p Turn on the camera (page 14).

 

 

recognize your camera.

• The battery level is low.

p Use the AC Adaptor (page 13).

 

 

 

• You are not using the supplied USB cable.

p Use the supplied USB cable (pages 89 and 95).

 

 

 

• The USB cable is not connected firmly.

p Disconnect the USB cable, and connect it again firmly. Make

 

 

 

 

sure that “USB Mode” is displayed on the screen (pages 89 and

 

Troubleshooting

 

 

95).

 

 

 

 

 

 

• [USB Connect] is set to [PTP] in the SET UP

p Set it to [Normal] (page 117).

 

 

 

settings.

 

 

 

 

• The USB connectors on your computer are

p Disconnect all equipment other than your camera from the USB

 

 

 

connected to other equipment besides the

connectors.

 

 

 

keyboard, the mouse, and your camera.

 

 

 

 

• The camera is not connected directly to your

p Connect the camera directly to your computer without passing

 

 

 

computer.

through a USB hub or other device.

 

 

 

 

 

• The USB driver is not installed.

p Install the USB driver (pages 86 and 95).

 

 

 

• Your computer does not properly recognize the

p Delete the erroneously recognized device from your computer,

 

 

 

device because you connected the camera and

then install the USB driver (pages 91 and 86).

 

 

 

your computer with the USB cable before you

 

 

 

 

installed the “USB Driver” from the supplied

 

 

 

 

CD-ROM.

 

 

 

 

 

 

 

 

103