Symptom

Cause

Solution

You cannot copy images.

• The camera is not correctly connected to your

p Connect the camera and your computer correctly using the USB

 

computer.

cable (pages 89 and 95).

 

• You are not using the correct copy procedure for

p Follow the designated copy procedure for your OS (pages 90,

 

your OS.

91, 92 and 96).

 

—

p If you use the “Image Transfer” software, see page 90.

 

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

 

 

software, click on HELP.

 

 

 

After making a USB

—

p Select [Launch Image Transfer automatically when your

connection, “Image

 

camera, etc., is connected.] at [Basic] setting (page 91).

Transfer” does not

—

p Make a USB connection when the computer is turned on

automatically start.

 

(page 89).

 

 

 

The image cannot be

—

p If you are using the “ImageMixer Ver. 1.5 for Sony” application

played back on a

 

software, click on HELP.

computer.

—

p Consult the computer or software manufacturer.

 

 

 

The image and sound are

• You are playing back the file directly from the

p Copy the file to the hard disk of your computer and then play

interrupted by noise when

“Memory Stick”.

back the file from the hard disk (pages 90, 91, 92 and 96).

you view a movie on a

 

 

computer.

 

 

 

 

 

You cannot print an

—

p Check the printer settings.

image.

—

p Click on the HELP for the “ImageMixer Ver. 1.5 for Sony”

 

 

application software.

 

 

 

An error message appears

• The computer display is not set correctly.

p Set the computer display as follows:

when you set the supplied

 

Windows: 800 × 600 dots or more

CD-ROM in your

 

High Color (16 bits, 65,000 colors) or more

computer.

 

Macintosh: 800 × 600 dots or more

 

 

32,000-color or more

 

 

 

“Memory Stick”

Symptom

Cause

Solution

You cannot insert a

• You are inserting it backwards.

p Insert it from the right side (page 17).

“Memory Stick.”

 

 

 

 

 

104