Other

Symptom

Cause

Solution

 

 

Your camera does not

• You are not using an “InfoLITHIUM” battery

p Use an “InfoLITHIUM” battery pack (page 13).

 

 

work.

pack.

 

 

 

 

• The battery level is low. (The E indicator

p Charge the battery pack (page 13).

 

 

 

appears.)

 

 

 

 

• The AC power adaptor is not connected

p Connect it securely to the DC IN jack of your camera and to a

 

 

 

securely.

wall outlet (wall socket) (page 16).

 

 

 

• The built-in microcomputer is not working

p Turn the power off and then on after one minute, and check that

 

 

 

properly.

the camera works properly.

 

 

 

 

 

 

 

The power is on, but the

• The built-in microcomputer is not working

p Remove the battery pack, then install it again after about one

 

 

camera does not work.

properly.

minute and turn on the camera. If the functions still do not work,

 

 

 

 

press the RESET button located on the bottom of the camera

 

 

 

 

using a sharp-pointed object, then turn the power on again. (If

 

 

 

 

you press the RESET button, all settings including the date and

 

 

 

 

time are cleared.)

 

 

 

 

 

 

 

You cannot identify an

—

p Check the indicator (page 124).

 

 

indicator on the LCD

 

 

 

 

screen.

 

 

 

 

 

 

 

 

 

The lens does not retract

• The battery pack is discharged.

p Replace it with a fully charged battery or use the AC power

 

 

even when the power is

 

adaptor (pages 13, 16).

 

 

turned off (MVC-CD400

 

 

 

Troubleshooting

only).

 

 

 

 

 

 

 

 

 

 

 

 

The lens gets fogged.

• Moisture condensation has occurred.

p Turn off the camera and wait for about an hour at the room

 

 

 

 

temperature for the moisture to evaporate before use (page 118).

 

 

 

 

 

 

 

The played back image is

• You are playing back a file with an image size

—

 

 

small.

larger than 2272×1704 (MVC-CD400) or

 

 

 

 

1600×1200 (MVC-CD250) that were recorded

 

 

 

 

 

 

 

 

by another camera.

 

 

 

 

 

 

 

 

A file error occurs when

• The image file has an error.

—

 

 

you play back a file.

• The image was not recorded correctly.

—

 

 

 

• The disc is dirty

p Clean the disc.

 

 

 

• The disc may be scratched.

p Replace the disc.

 

 

 

 

 

 

 

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