Computers
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You do not know if the OS | — |
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of your computer is |
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compatible. |
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Your computer does not | • The camera is turned off. | p Turn on the camera (page 17). |
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recognize your camera. | • The battery level is low. | p Use the AC power adaptor or a fully charged battery back. |
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| • You are not using the supplied USB cable. |
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| • The USB cable is not connected firmly. | p Use the supplied USB cable. |
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| p Disconnect the USB cable, and connect it again firmly. Make |
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| sure that “USB MODE” is displayed on the LCD screen |
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| • The USB connectors on your computer are |
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| connected to other equipment besides the | p Disconnect the USB cables except for the ones connected to the |
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| keyboard, the mouse, and your camera. | keyboard, the mouse, and your camera. |
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| • PIXELA PTP Manager is not installed. |
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| • The camera was connected to a computer with | p Install PIXELA PTP Manager (page 52). |
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| the USB cable before installing PIXELA PTP | p Delete the device which is not recognized, then install PIXELA |
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| Manager, so the device was not recognized by |
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| the computer. |
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You cannot copy images. | • The camera is not correctly connected to your | p Connect the camera and your computer correctly using the USB |
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| computer. |
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| • You are not using the correct copy procedure for | p Follow the designated copy procedure for your OS (page 51). |
| Troubleshooting |
| your OS. | p If you are using the “PIXELA ImageMixer for Sony” |
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| — | application software, click on HELP. |
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The image cannot be | — | p If you are using the “PIXELA ImageMixer for Sony” |
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played back on a |
| application software, click on HELP. |
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computer. | — | p Consult the computer or software manufacturer. |
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