Troubleshooting Guide

In this section are various suggestions for problems or issues you may encounter using the PCLink including:

1My computer does not seem to have all the right drivers in Windows

Problem: After plugging in your PCLink for the first time, Windows does not seem to automatically default to where the drivers should be and you cannot seem to find them on the Windows CD either.

Fix: A lot of the large branded computer manufacturers ship their systems with a cutdown OEM version of Windows that does not always include all the USB audio components. Because this is specific to each manufacturer, you will need to contact the one who built your system and ask them to send you a USB audio upgrade to bring your version of Windows up to the same standard as the retail version. The PCLink does not need any special device drivers, using only the following generic Windows ones that are usually stored in the listed directories for each USB component:

C:\win\inf\usb.inf – driver location for USB Composite Device C:\win\inf\hiddev.inf – driver location for USB Human Interface Device

C:\win\inf\wdma_usb.inf – driver location for USB Audio Device

These drivers are all that is needed to operate the PCLink.

2My PCLink looked to install fine, but I cannot select it as preferred device

Problem: Your PCLink went through most of the driver install or all of the driver installation fine, but now when you try to select it in the Playback section of the Multimedia control panel, there does not appear to be any option for USB audio device.

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